Windows NT/LAN Server Troubleshooting | SATO CL608e/CL612e specs

Section 8. Troubleshooting

Windows NT/LAN Server Troubleshooting

2.Make sure that TCP/IP and lpr printing are installed and running on the Windows NT system or the LAN Server file server.

3.If you are having problems printing to the SATO enhanced ethernet adapter from a client PC that is connected to a Windows NTAS or LAN Server file server, verify that you can print a job directly from the DOS or OS/2 prompt on the file server. If you can print from the file server but not from the client, then the problem is probably with the NetBEUI

communications rather than with the TCP/IP link to the SATO enhanced ethernet adapter. Check your file server network setup (for example, make sure that you can print from the client to other printers on the network.

4.If you have problems with Windows NT queues locking up when the active print job is deleted, try setting the IP timeout to one minute with the console command SET IP TIMEOUT 1.

Windows 95/98 Peer-to-Peer Troubleshooting

If you are having trouble printing on a Windows 95 Peer-to-Peer network, check the following:

1.If the print server does not show up under HP JetAdmin on a Windows 95/98 Peer-to-Peer network, try removing all of the Windows 95 network software from the Network Control panel and then reinstalling them as follows:

-First install the IPX/SPX-Compatible Protocol, the Client for Microsoft Networks, and the network adapter card driver.

-Restart the system, and then add the HP JetAdmin service.

2.Because of the many changes that have been incorporated in Windows 95/98 Peer-to- Peer printing since its introduction, it is a good idea to upgrade to the latest version of JetAdmin (available on the HP web site at http://www.hp.com).

Resetting the Print Server

Press the Factory button for at least 5 seconds. Please wait approximately 1 minute before trying the factory test print.

Factory Button

Test LED

Link LED

	PN 9001079	SATO CL608e/CL612e Service Manual	Page 8-9
	Rev. B

Image 163

SATO CL608e/CL612e manual Windows NT/LAN Server Troubleshooting

Contents

CL608e/CL612e Printers PN 9001079 Rev. B Table of Contents Troubleshooting Optional Accessories PN 9001079 Rev. B Overview Section Front Access Door Physical Characteristics Interface Slot Printer FeaturesEXT Connector Rear Panel Refer to Section Operation Panel/Displays VR4 Display Potentiometers Components Sensors and Switches Media Hold Down Switches and SensorsEYE-MARK Sensor Optional Accessories Installation ConsiderationsRibbon Environment & Approvals General Printer Specifications General Printer Specifications CPU Character Fonts Bar Codes Specification CL608e CL612e PN 9001079 Rev.B DSW1 Dip Switch Settings Setting RS232 Transmit/Receive Setting located on RS232 I/F Module DSW2 Printer Set up DSW3 External Signal Interface Setting DSW3 Dip Switch Selections Default Settings Mode KEY Sequence Initial Display LCD Panel Configuration 000000 LCD Panel Normal ModeInitializing Rom QTY Pitch Offset Adjustment Print Speed AdjustmentStep Procedure C D E F G Cancel print job Cancel print job Yes noCancel Print Job Zero Slash Initializing Advanced mode RomLCD Panel- Advanced Mode Auto online Print Offset LCD Panel Advanced ModePrint offset v+0000 H+000 Set calendar Calendar 00/00/00 Ignore CR/LF Ignore cr/lfCharacter Pitch LCD Panel -Card Mode Advanced Mode Card ModeMem Select CC1 Card -MemoryCopy TrueTypeFont y/n LCD Panel Card Mode Mode Card -MemoryCopy SATOFont y/nCopy start Yes no LCD Panel Card Card memory Copying Card -MemoryCopy All y/n Memory- card copy copying Memory -cardCopy All Card- memory copy copying Card -memoryCopy Program y/nCard-Memory Copy Program Y/N Program Y/N Memory-Card Copy Memory format Yes no Card format Yes noCard Format Yes No Gap X.XV Input Service modeLCD Panel Service Mode Gap x.xv input Gap x.xv input Eye Input Eye x.xv input Auto Online Feed Yes No Feed on error yes noAuto online feed yes no Reprint w/feed yes no EXt pin9 Select Mode Mode2 Forward/backfeed distance default Select LCD Display Language Euro code d5 Ignore can/dle Yes no Ribbon near end Enable disablePriority Setting LCD Command Service Mode Head Count clear Yes no Counters modeLCD Panel Counters Mode Counters Hd dsp cut life Test Print Mode Test print mode configuration Test print Size Default setting Yes noLCD Panel Test Print Mode Default Setting Mode Counter clear all Factory modeInitializing DiPSw2-4 on-off All clear Counter eeprom All clear modeCounter all clear All clear mode Completed LCD Panel Maintenance Mode All Clear Mode LCD Panel Clear Non-Standard Protocol User download WaitingDownload User Defined Protocol Codes User Download Press the Line Key Countinued Hex Dump ModeInitializing Rom Online Qty000000 LCD Panel Download User Defined Protocol Codes Initializing Flash download LCD Panel -Firmware Download Mode Sample Test Labels ConfigurationMemory Head Check Factory Interface Types Interface Specifications USB Interface Ethernet Multi Job Buffer Receive Buffer Data Streams Ieee 1284 Parallel Interface PIN Assignments Ieee 1284 Cable END PIN Signal Direction Electrical Specifications General SpecificationsRS232C Serial Interface Printer Cable RequirementsDB9 Host Interconnection Ready/Busy Flow Control Signal DescriptionPIN On/X-Off Flow Control Universal Serial Bus USB Interface Bi-Directional Communications Ethernet Interface Pin Assignments Accessory EXT Connector Standard Operation Repeat Print Error Signals Interface Specifications Electrical Checks and Adjustments Steps Prior to Some Procedures Power Supply Main PCB Interface Board VR2 DEM DC Power Voltage ChecksTest Point Connector Receptacle on Connector Nibs onConnect TP Test Module to PCB Test Point @ Main PCB TP Test Module To PCB Test Point @ CN13 Test Point Chart Potentiometer Assignments & Adjustments Power Supply Main PCB Interface Board VR2 DEM VR3 CE Test print size 10cm 5a Print Position Adjustment Test print Press the feed key 5b Print Position Adjustment Label Gap Adjustment Eye-Mark Adjustment Offset Label Stop Position Adjustment Ribbon Sensor Operation Verification Place DSW2-1 OFF Position Step ProcedureInitializing Online Ribbon end Ribbon Sensor Adjustment LCD Display Adjustment Print darkness 1L 2M 3D Print Darkness Adjustment Mechanical Adjustments Remove Ribbon Label Stock Ribbon Clutch Adjustments Unwind RewindEmpty Ribbon Cores Ribbon Rewind Clutch Adjustment Print Head Position Adjustment Rotation of Allen Movement of Print Head Wrench Allen Wrench Adjust ScrewsMeasure from Measure from Bottom of Barcode To Bottom of Label Adjust Plate Locking Screws Eccentric Print Head Balance Adjustment Turn Eccentric Loosen Locking Screws Ribbon Roller Adjustment Feed Roller Adjustment Label Tracking Pull Media LID Adjust Plate Screws Spring Locking Timing Belt Tension Adjustment Latched Position Unlatched Head Latch Adjustment NOTCH/GAP Locations Maximum & Minimum Notch/Gap Sensor AdjustmentNOTCH/GAP Sensor Adjustment Range Minimum INTER-LABEL Mechanical Adjustments Replacement Procedures Replacing the Main Circuit Board Figs Remove Screw Disconnect Cables Remove 2 Screws Press Outward Memory Module PCB Main PCB Memory Frame Replacing the Main Circuit Board Back of Printer Fuse Under Cover Replacing the Fuses Fuses Main PC Board Replacing the Power Supply To Detach Main Lift OUT Power Power Supply Remove 2 ScrewsLower Media Holder Remove Bottom TOP Screws Replacing the Stepper Motor Detach Connector From Circuit BoardRemove Remove the Ribbon and Label Stock Replacing the Timing Belts Rear Tension Platen Adjustment Roller Bearing Do not Disturb These TWO Screws Replacing the Print Head Remove Ribbon Label Stock Stud Screws Replacing the Print Head Replacing the Platen To Release Belt Tension CL608 Platen Side CL612 Platen Loosen 2 SET Screws Remove Pulley From END of Shaft Spring END Must Not be Under Bushing Plate ShowingHolding Clamp Bushing Plate Position List 6-A Replacing the Ribbon Drive Clutch WashersItem no Description QTY. Each Assy List 6A Order see Item Assemble With 2 Screws Item 11 Teeth Facing Outward to Engage Item 10 Felt WasherItem 6 OIL-LESS Replacing the Ribbon Motion Sensor Alignment PIN Remove Screw Replacing the Ribbon Motion Sensor Sensor Locations Step Detach the Ramp Plate Bottom Replacing the Top Half of the Notch/Gap Sensor NOTCH/GAP Sensor Remove Screws Replacing the Display Panel or Keyboard Raise Access Door Display Panel Cover To Frame Remove Screws Display Panel Assembly Dispenser Cover Platen Remove 1 Screw Display Panel Assembly Remove Screw Replacement Procedures Section Small large Factory Settings/Test Print Clear Head Counters Factory mode Clear Dispenser Counter Counter clear Dis Clear Cutter Counter Counter clear cut Clear Eeprom Counter all clear completed All clear mode Large Test Print Small Test Print Sample Test Prints Factory Resets Troubleshooting IEEE1284 Parallel Interface Initial Check List IEEE1284 Parallel Interface Universal Serial BUS USB Lan Ethernet Interface Installation Problems Printer Does Not Come Up Ready Intermittent Problems NetWare Troubleshooting Windows NT/LAN Server Troubleshooting Windows NT/LAN Server Troubleshooting LED Error Signals Print Quality Problems Troubleshooting Tables Print Quality Problems Error LED Print Quality Problems Head Pattern Examples Factory DefaultPoor Head Head Pattern Examples Print Buffer Hex Dump Hex Dump Diagnostic LabelsReceive Buffer Hex Dump Troubleshooting Optional Accessories Label Cutter Kit Installation Remove Screws AT 5 Places to Detach Front Cover Remove 3 Screws Front Cover Cuts Cutter Unit Remove Secure Cutter with Screws AT 5 Places Cutter Components as Supplied in Kit Label Dispenser Installation Label Dispenser Installation Components as Supplied in Kit Figs Label Dispenser Installation Remove By Motor Place Spring on PIN Both EndsRight Side Frame Into Position Opposite Side Secure BracketTo Wall from Right Label Dispenser Installation Front Printer Dispenser Unit in Open Position Ref. -8hApproximate Position Slot for Memory Card Pcmcia Memory Expansion InstallationRECEIVED. Standoffs will Mount Memory Board to Step Step 22SECURE from Underside of Main PCB Board with Memory PCB Board Main PCB Notches Flash Memory Expansion InstallationPress Outward Indexing Flash Memory Expansion Installation Real Time Clock Installation Real Time Clock Chip Installation Factory Reset Procedure Set Calendar Yes Rev. B Optional Accessories Spare Parts List Base Cover Assembly Base Cover Assembly Base Cover Assembly Base Cover Assembly Base Cover Assembly Code Description Code Description QTY Base Cover Assembly PN 9001079 Rev. B Frame Assembly Frame Assembly Frame Assembly Frame Assembly Code Description Code Description QTY Frame Assembly Print Head Assembly Print Head Assembly Code Description QTY Code Description Ribbon Assembly Ribbon Assembly Ribbon Assembly Code Description QTY Code Description Feed Roller Assembly Feed Roller Assembly Code Description QTY Main PCB Assembly Interface Option Dispenser Assembly Option Dispenser Assembly Option Dispenser Assembly Option Dispenser Assembly Option Code Description Dispenser Assembly Option Dispenser Assembly Option Cutter Assembly Option Cutter Assembly Option Code Description QTY Cutter Assembly Option Pcmcia Memory Option Parts List Index Index-2 Index-3