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| Section 8. Troubleshooting |
| Print Quality Problems |
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| Symtom | Probable Cause | Suggested Corrective Action |
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| No Label | Loose/broken platen drive belt | Adjust/replace belt Sec. 6.6) |
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| Incorrect label pitch sensor selected | Select correct label sensor type |
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| Replace fuse on main PCB (Sec. 6.3) |
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| No +24 volt output | Test power supply and replace if |
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| necessary (Sec. 6.4) |
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| Loose set screw on platen | Tighten set screws |
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| pulley/stepper motor | |
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| No Printed | Print head not connected | Verify print head connector fully seated |
| Image | at head and main PCB (Sec. 6.7) | |
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| Ribbon upside down | Use genuine SATO ribbons |
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| No + 24 volt output | Test power supply and replace if |
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| necessary (Sec. 6.4) | |
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| Damaged print head | Replace print head (Sec. 6.7) |
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| Damaged electronics | Replace circuit board (Sec. 6.2) |
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| Back light but | The most likely cause is the ribbon | Verify that the cable and connector are |
| no words on | ||
| cable has fallen out or not seated fully | properly seated. | |
| display or no | ||
| display | into connector. | Display POT not positioned properly. |
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| POWER LED | AC power cable not connected | Verify that the cable is connected to |
| not on | the printer and the AC outlet | |
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| Main power fuse defective | Replace fuse (Sec. 6.3) |
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| Defective power supply | Test power supply and replace if |
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| defective (Sec. 6.4) | |
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| ERROR LED | Head not locked | Close and latch head release |
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| LABEL LED | Label supply roll empty | Replenish label supply |
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| Label stock not routed through sensor | Reload labels |
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| Label sensor not positioned correctly | Adjust sensor position |
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PN 9001079 | SATO CL608e/CL612e Service Manual | Page | |
Rev. B | |||
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