SATO CL608e/CL612e 8.7 Error Signals

Page 8-10

Section 8. Troubleshooting

SATO CL608e/CL612e Service Manual PN 9001079

Rev. B

The LCD display, Front Panel LED Indicators and Buzzer provide a visual/audio

indication of the type of error encountered.

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8.7 Error Signals

Contents

Main Page i Section 1. Overview and Specifications Page Section 2. Configuration Section 3. Interface Specifications Section 4. Electrical Checks and Adjustments ii Section 4. Electrical Checks and Adjustments Section 5. Mechanical Adjustments Section 6. Replacement Procedures Section 7. Factory Resets iii Section 8. Troubleshooting Index Section 9. Optional Accessories Section 10. Parts List Page Overview and Specifications 1.1 Overview 1.2 Physical Characteristics 1.3 Printer Features Rear Panel Printer Features 1.4 Operation Panel/Displays Operation Panel/Displays 1.5 Components 1.6 Sensors and Switches Components Switches and Sensors 1.9 Optional Accessories 1.7 Ribbon 1.8 Installation Considerations 1.10 Environment & Approvals 1.11 General Printer Specifications Page General Printer Specifications 1.12 Character Fonts 1.13 Bar Codes Page Configuration 2.1 Dip Switch Settings 2 DIP SWITCHES RS232 Transmit/Receive Setting (located on RS232 I/F Module) Printer Set up Page Page Page 2.2 Default Settings Dip Switch Selections DEFAULT SETTING COMPLETED 2.3 LCD Panel Configuration Page Print Speed Adjustment PRINT speed 468 LCD Panel Normal Mode Pitch Offset Adjustment pitch offset +00mm LCD Panel Normal Mode Pitch Offset Adjustment Cancel Print Job cancel print job LCD Panel Normal Mode cancel print job COMPLETED ZERO SLASH auto online Zero Slash AutoOnline LCD Panel Advanced Mode set calendar Print Offset Set Calendar Print offset v:+0000 H:+000 Set Calendar (Continued) calendar 00/00/00 00:00 Calendar 00/00/00 00:00 character pitch prop fixed Character Pitch Exit Advanced Mode ignore cr/lf Ignore CR/LF Advanced Mode card Mode LCD Panel Card Mode Mem Select (CC1) mem select (CC1) Card Memory Page Page Page Page Page Page Page ADVANCED MODE service mode Gap [X.XV] Input [X.XV} gap [x.xv] gap [x.xv] Gap [X.XV] Input [X.XV} eye [x.xv] Eye [X.XV] Input [X.XV} Auto online feed Feed on Error Yes No feed on error Auto Online Feed Yes No Reprint W/Feed Yes No reprint w/feed Page Select LCD Display Language select language english Euro Code D5 euro code d5 Page Page LCD Panel Counters Mode counters mode Test Print Mode Test Print Mode Configuration test print mode configuration LCD Panel Test Print Mode test print Size 10 c m press feed key to stop printing Default Setting Mode Default Setting Mode default setting Page Page Page (Countinued) LCD Panel Download User Defined Protocol Codes User Download Press the Line Key Hex Dump Mode online qty:000000 Page 2.4 Sample Test Labels Interface Specifications ! 3.2 Interface Types 3.1 Overview Interface Types Available Interfaces 3.3 The Receive Buffer 3.4 IEEE 1284 Parallel Interface Data Streams: The Receive Buffer IEEE 1284 Parallel Interface 3.5 RS232C Serial Interface PIN ASSIGNMENTS - RS232C PRINTER END 13 1 25 14 RS232C Serial Interface Cable Requirements Ready/Busy Flow Control X-On/X-Off Flow Control Data Streams 3.6 Universal Serial Bus (USB) Interface 3.7 Ethernet Interface Universal Serial Bus (USB) Interface (Cont) 3.8 Bi-Directional Communications 3.9 Accessory (EXT) Connecto Pin Assignments Standard Operation Repeat Print Error Signals Page " Electrical Checks and Adjustments 4.1 Overview 4.2 Steps Prior to Some Procedures 4.3 DC Power Voltage Checks Page DC Power Voltage Checks 4.4 Potentiometer Assignments & Adjustments Potentiometer Assignments & Adjustments Page Page 4.6 Label Gap Adjustment 4.7 Eye-Mark Adjustment Page 4.9 Ribbon Sensor Operation Verification online qty:000000 Ribbon end 4.10 Ribbon Sensor Adjustment 4.11 LCD Display Adjustment 4.12 Print Darkness Adjustment print darkness 1(L) 2(M) 3(D) # Mechanical Adjustments 5-1 Overview 5.2 Ribbon Clutch Adjustments Fig. 5-1 Ribbon Clutch Adjustments Fig. 5-4 REWIND CLUTCH UNWIND CLUTCH Fig. 5-3 Fig. 5-2 Page 5.3 Print Head Position Adjustment Print Head Position Adjustment Fig. 5-7 5.4 Print Head Balance Adjustment Fig. 5-8 5.5 Ribbon Roller Adjustment Fig. 5-9 5.6 Feed Roller Adjustment (Label Tracking) Feed Roller Adjustment (Label Tracking) Fig. 5-10 Fig. 5-11 Fig. 5-13 Fig. 5-12 5.7 Timing Belt Tension Adjustment Fig. 5-14 Page 5.9 Notch/Gap Sensor Adjustment LABEL Page Replacement Procedures $ 6.1 Overview 6.2 Replacing the Main Circuit Board Fig. 6-1 Figs. 6-2 Figs. 6-3 Page Figs. 6-5 6.3 Replacing the Fuses Fig. 6-6 Replacing the Fuses Figs. 6-7 6.4 Replacing the Power Supply Page Replacing the Power Supply Fig. 6-16 Fig. 6-18 Fig. 6-17 6.5 Replacing the Stepper Motor 6.6 Replacing the Timing Belts Fig. 6-19 Replacing the Timing Belts Fig. 6-20 Fig. 6-21 Replacing the Timing Belts Figs. 6-22 Figs. 6-23 6.7 Replacing the Print Head Replacing the Print Head Fig. 6-24 Fig. 6-25 Fig. 6-27 Fig. 6-26 Replacing the Print Head Fig. 6-28 Fig. 6-29 6.8 Replacing the Platen Fig. 6-30 Fig. 6-31 Fig. 6-32 Fig. 6-35 Fig. 6-33 Fig. 6-34 Fig. 6-39 Fig. 6-36 Fig. 6-38 Fig. 6-37 6.9 Replacing the Ribbon Drive Clutch Washers Fig. 6-40 List 6-A Page Page Fig. 6-45 Fig. 6-46 Fig. 6-47 Fig. 6-48 6.10 Replacing the Ribbon Motion Sensor Fig. 6-49 Page Replacing the Ribbon Motion Sensor 6.11 Replacing the Paper End Switch (Micro-Switch) and the SENSOR LOCATIONS Fig. 6-57 Fig. 6-56 Page Fig. 6-59 Fig. 6-58 Fig. 6-60 Fig. 6-62 Fig. 6-61 Fig. 6-63 6.12 Replacing the Top Half of the Notch/Gap Sensor Fig. 6-64 Page Replacing the Top Half of the Notch/Gap Sensor 6.13 Replacing the Display Panel or Keyboard Fig. 6-75 Replacing the Display Panel or Keyboard Fig. 6-76 Fig. 6-77 Fig. 6-79 Fig. 6-78 Replacing the Display Panel or Keyboard Fig. 6-82 Fig. 6-80 Page % Factory Resets 7.1 Overview Page Page Page Page Page Page Page Troubleshooting 8.1 Overview 8.2 Initial Check List 8.3 The IEEE1284 Parallel Interface The IEEE1284 Parallel Interface (Cont) 8.4 The RS232C (Serial) Interface 8.5 The Universal Serial BUS (USB) 8.6 Lan Ethernet Interface Installation Problems (Printer Does Not Come Up Ready) Installation Problems (Printer Comes up Ready but You Cannot Print) Checking the Network Connection and Cabling Intermittent Problems TCP/IP Troubleshooting NetWare Troubleshooting Page Windows NT/LAN Server Troubleshooting Windows 95/98 Peer-to-Peer Troubleshooting Resetting the Print Server 8.7 Error Signals 8.8 Troubleshooting Tables Page Print Quality Problems Page 8.9 Head Pattern Examples Head Pattern Examples 8.10 Hex Dump Diagnostic Labels Print Buffer Hex Dump Receive Buffer Hex Dump Page Optional Accessories ' 9.1 Overview 9.2 Label Cutter Kit Installation Figs. 9-2 Figs. 9-5 Fig. 9-4 Fig. 9-3 Figs. 9-6 Figs. 9-7 9-3 Label Dispenser Installation Components as Supplied in Kit Page Page Page Fig. 9-10 Figs. 9-11 Figs. 9-12 Figs. 9-13 Page Fig. 9-16 Fig. 9-15 Fig. 9-17 Figs. 9-19 (Ref. Fig. 9-8h) Figs. 9-18 9.4 PCMCIA Memory Expansion Installation Page MAIN PCB BOARD SHOWING WHERE THE MEMORY BOARD WILL BE INSTALLED Fig. 9-20 Fig. 9-21 Fig. 9-22 9.5 Flash Memory Expansion Installation * Figs. 9-24 * Flash Memory Expansion Installation Fig. 9-23 Figs. 9-25 9.6 Real Time Clock Installation Fig. 9-26 Real Time Clock Chip Installation Figs. 9-27 Page Page Set Calendar (Cont) Page Spare Parts List 10.1 Overview Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Print Head Assembly Page Page Page Page Ribbon Assembly Page Page Feed Roller Assembly 10.7 Main PCB Assembly 10.8 Interface Option 12 3 456 Page Page Page Page Page Page Page Page Page Page Cutter Assembly Option Page Page Index A B C D I K L M N S T U V W