Section 8. Troubleshooting
8.8 Troubleshooting Tables
The troubleshooting table below includes the following general symptoms descriptions:
• | Image Voids | • | No Ribbon Movement | • POWER LED not on | |
• | Ribbon Wrinkle | • | No Label Movement | • | ERROR LED on |
• | Light Images | • | No Printed Image | • ON LINE LED not on | |
• | Smearing | • | Display Problem | • | No Label Drive |
Print Quality Problems
Symtom | Probable Cause | Suggested Corrective Action | |
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Image Voids | Poor quality labels | Use thermal transfer compatible stock | |
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| Poor quality ribbons | Use genuine SATO ribbons | |
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| Ribbon not matched to label stock | Check with media suppliers | |
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| Damaged electronics | Replace circuit board (Sec. 6.2) | |
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| Damaged platen | Replace platen | |
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Ribbon |
| Adjust head balance (Sec. 5.4) | |
Poor head alignment | Adjust ribbon roller | ||
Wrinkle | |||
| Adjust head alignment | ||
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| Poor ribbon tension | Adjust ribbon tension (Sec. 5.2 & 5.6) | |
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| Worn platen | Replace platen (Sec. 6.8) | |
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| Foreign material on head/platen | Clean head and platen | |
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| Foreign material on labels | Use high quality label stock | |
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| Damaged print head | Replace print head (Sec. 6.7) | |
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Light Images | Poor quality labels | Use thermal transfer compatible stock | |
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| Poor quality ribbons | Use genuine SATO ribbons | |
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| Low print head energy/darkness | Adjust darkness control | |
| (See Operator Manual) | ||
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PN 9001079 | SATO CL608e/CL612e Service Manual | Page | |
Rev. B | |||
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