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SATO
CL608e/CL612e
manual
Factory Resets
Models:
CL608e/CL612e
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Troubleshooting
Specs
Physical Characteristics
Install
Parts list
Test Point Chart
External Signal Interface
Default Settings
LCD Panel Configuration
Intermittent Problems
Page 154
Image 154
Section 7. Factory Resets
Page
7-8
SATO CL608e/CL612e Service Manual
PN 9001079 Rev. B
Page 153
Page 155
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Contents
CL608e/CL612e Printers
PN 9001079 Rev. B
Table of Contents
Troubleshooting
Optional Accessories
PN 9001079 Rev. B
Section
Overview
Physical Characteristics
Front Access Door
Rear Panel
Printer Features
EXT Connector
Interface Slot
Refer to Section
Operation Panel/Displays
Potentiometers
VR4 Display
Components
Sensors and Switches
Media Hold Down
Switches and Sensors
EYE-MARK Sensor
Optional Accessories
Installation Considerations
Ribbon
General Printer Specifications
Environment & Approvals
General Printer Specifications
CPU
Character Fonts
Specification CL608e CL612e
Bar Codes
PN 9001079 Rev.B
Dip Switch Settings
DSW1
RS232 Transmit/Receive Setting located on RS232 I/F Module
Setting
Printer Set up
DSW2
DSW3
External Signal Interface
Setting DSW3
Default Settings
Dip Switch Selections
LCD Panel Configuration
Mode KEY Sequence Initial Display
QTY
LCD Panel Normal Mode
Initializing Rom
000000
Pitch Offset Adjustment
Print Speed Adjustment
Step Procedure
C D E F G
Cancel print job
Cancel print job Yes no
Cancel Print Job
Auto online
Initializing Advanced mode Rom
LCD Panel- Advanced Mode
Zero Slash
Set calendar
LCD Panel Advanced Mode
Print offset v+0000 H+000
Print Offset
Calendar 00/00/00
Ignore CR/LF
Ignore cr/lf
Character Pitch
LCD Panel -Card Mode
Advanced Mode Card Mode
Mem Select CC1
LCD Panel Card Mode
Card -MemoryCopy TrueTypeFont y/n
LCD Panel Card
Card -MemoryCopy SATOFont y/n
Copy start Yes no
Mode
Card -MemoryCopy All y/n
Card memory Copying
Memory -cardCopy All
Memory- card copy copying
Card- memory copy copying
Card -memoryCopy Program y/n
Card-Memory Copy Program Y/N
Memory-Card Copy
Program Y/N
Memory format Yes no
Card format Yes no
Card Format Yes No
Gap x.xv input
Service mode
LCD Panel Service Mode
Gap X.XV Input
Gap x.xv input
Eye x.xv input
Eye Input
Reprint w/feed yes no
Feed on error yes no
Auto online feed yes no
Auto Online Feed Yes No
Forward/backfeed distance default
EXt pin9 Select Mode Mode2
Euro code d5
Select LCD Display Language
Service Mode
Ribbon near end Enable disable
Priority Setting LCD Command
Ignore can/dle Yes no
Counters Hd dsp cut life
Counters mode
LCD Panel Counters Mode
Head Count clear Yes no
Test print mode configuration
Test Print Mode
Default Setting Mode
Default setting Yes no
LCD Panel Test Print Mode
Test print Size
DiPSw2-4 on-off
Factory mode
Initializing
Counter clear all
LCD Panel Maintenance Mode All Clear Mode
All clear mode
Counter all clear All clear mode Completed
All clear Counter eeprom
LCD Panel Clear Non-Standard Protocol
User download Waiting
Download User Defined Protocol Codes
LCD Panel Download User Defined Protocol Codes
Hex Dump Mode
Initializing Rom Online Qty000000
User Download Press the Line Key Countinued
LCD Panel -Firmware Download Mode
Initializing Flash download
Sample Test Labels
Configuration
Memory Head Check Factory
Interface Specifications
Interface Types
USB Interface Ethernet
Receive Buffer
Multi Job Buffer
Ieee 1284 Parallel Interface
Data Streams
PIN Signal Direction
PIN Assignments Ieee 1284 Cable END
Electrical Specifications
General Specifications
RS232C Serial Interface
Host Interconnection
Cable Requirements
DB9
Printer
Ready/Busy Flow Control
Signal Description
PIN
Universal Serial Bus USB Interface
On/X-Off Flow Control
Ethernet Interface
Bi-Directional Communications
Accessory EXT Connector
Pin Assignments
Standard Operation
Error Signals
Repeat Print
Interface Specifications
Electrical Checks and Adjustments
Steps Prior to Some Procedures
Power Supply Main PCB Interface Board VR2 DEM
DC Power Voltage Checks
Test Point Connector
Main PCB TP Test Module To PCB Test Point @ CN13
Connector Nibs on
Connect TP Test Module to PCB Test Point @
Receptacle on
Test Point Chart
Potentiometer Assignments & Adjustments
Power Supply Main PCB Interface Board VR2 DEM VR3 CE
5a Print Position Adjustment
Test print size 10cm
5b Print Position Adjustment
Test print Press the feed key
Label Gap Adjustment
Eye-Mark Adjustment
Offset Label Stop Position Adjustment
Ribbon end
Place DSW2-1 OFF Position Step Procedure
Initializing Online
Ribbon Sensor Operation Verification
Ribbon Sensor Adjustment
LCD Display Adjustment
Print Darkness Adjustment
Print darkness 1L 2M 3D
Mechanical Adjustments
Ribbon Clutch Adjustments
Remove Ribbon Label Stock
Unwind
Rewind
Empty Ribbon Cores
Ribbon Rewind Clutch Adjustment
Print Head Position Adjustment
Measure from Bottom of Barcode To Bottom of Label
Allen Wrench Adjust Screws
Measure from
Rotation of Allen Movement of Print Head Wrench
Print Head Balance Adjustment
Adjust Plate Locking Screws Eccentric
Ribbon Roller Adjustment
Turn Eccentric Loosen Locking Screws
Feed Roller Adjustment Label Tracking
Adjust Plate
Pull Media LID
Timing Belt Tension Adjustment
Screws Spring Locking
Head Latch Adjustment
Latched Position Unlatched
Minimum INTER-LABEL
Notch/Gap Sensor Adjustment
NOTCH/GAP Sensor Adjustment Range
NOTCH/GAP Locations Maximum & Minimum
Mechanical Adjustments
Replacement Procedures
Replacing the Main Circuit Board
Figs
Disconnect Cables Remove 2 Screws
Remove Screw
Press Outward Memory Module PCB Main PCB Memory Frame
Replacing the Main Circuit Board
Replacing the Fuses
Back of Printer Fuse Under Cover
Fuses Main PC Board
Replacing the Power Supply
To Detach Main
Lift OUT Power
Power Supply Remove 2 Screws
Lower Media Holder Remove Bottom TOP Screws
Replacing the Stepper Motor
Detach Connector From Circuit Board
Remove
Replacing the Timing Belts
Remove the Ribbon and Label Stock
Rear Tension Platen Adjustment Roller
Bearing Do not Disturb These TWO Screws
Replacing the Print Head
Remove Ribbon Label Stock Stud Screws
Replacing the Print Head
Replacing the Platen
To Release Belt Tension
Loosen 2 SET Screws Remove Pulley From END of Shaft
CL608 Platen Side CL612 Platen
Position
Showing
Holding Clamp Bushing Plate
Spring END Must Not be Under Bushing Plate
List 6-A
Replacing the Ribbon Drive Clutch Washers
Item no Description QTY. Each Assy
Order see Item
List 6A
Assemble
With 2 Screws
Item 11 Teeth Facing Outward to Engage Item 10 Felt Washer
Item 6 OIL-LESS
Replacing the Ribbon Motion Sensor
Alignment PIN Remove Screw
Replacing the Ribbon Motion Sensor
Sensor Locations
Step
Detach the Ramp Plate
Bottom
Replacing the Top Half of the Notch/Gap Sensor
NOTCH/GAP Sensor
Remove Screws
Raise Access Door Display Panel Cover
Replacing the Display Panel or Keyboard
Display Panel Assembly Dispenser Cover Platen Remove 1 Screw
To Frame Remove Screws
Display Panel Assembly Remove Screw
Replacement Procedures
Section
Factory Settings/Test Print
Small large
Factory mode
Clear Head Counters
Counter clear Dis
Clear Dispenser Counter
Counter clear cut
Clear Cutter Counter
Counter all clear completed All clear mode
Clear Eeprom
Sample Test Prints
Large Test Print Small Test Print
Factory Resets
Troubleshooting
Initial Check List
IEEE1284 Parallel Interface
IEEE1284 Parallel Interface
Universal Serial BUS USB
Installation Problems Printer Does Not Come Up Ready
Lan Ethernet Interface
Intermittent Problems
NetWare Troubleshooting
Windows NT/LAN Server Troubleshooting
Windows NT/LAN Server Troubleshooting
Error Signals
LED
Troubleshooting Tables
Print Quality Problems
Print Quality Problems
Error LED
Print Quality Problems
Head Pattern Examples
Factory Default
Poor Head
Head Pattern Examples
Print Buffer Hex Dump
Hex Dump Diagnostic Labels
Receive Buffer Hex Dump
Troubleshooting
Optional Accessories
Label Cutter Kit Installation
Remove 3 Screws Front Cover
Remove Screws AT 5 Places to Detach Front Cover
Cutter Unit Remove
Cuts
Cutter
Secure Cutter with Screws AT 5 Places
Label Dispenser Installation
Components as Supplied in Kit
Label Dispenser Installation Components as Supplied in Kit
Figs
Label Dispenser Installation
Remove
Into Position
Place Spring on PIN Both Ends
Right Side Frame
By Motor
Right
Secure Bracket
To Wall from
Opposite Side
Label Dispenser Installation
Front Printer Dispenser Unit in Open Position
Ref. -8h
Approximate Position
Mount Memory Board to
Pcmcia Memory Expansion Installation
RECEIVED. Standoffs will
Slot for Memory Card
Step
Step
Memory PCB Board Main PCB
22SECURE from Underside of Main PCB Board with
Indexing
Flash Memory Expansion Installation
Press Outward
Notches
Flash Memory Expansion Installation
Real Time Clock Installation
Real Time Clock Chip Installation
Factory Reset Procedure
Yes
Set Calendar
Rev. B
Optional Accessories
Spare Parts List
Base Cover Assembly
Base Cover Assembly
Base Cover Assembly
Base Cover Assembly
Base Cover Assembly
Code Description
Code Description QTY
Base Cover Assembly
PN 9001079 Rev. B
Frame Assembly
Frame Assembly
Frame Assembly
Frame Assembly
Code Description
Code Description QTY
Frame Assembly
Print Head Assembly
Print Head Assembly
Code Description QTY
Code Description
Ribbon Assembly
Ribbon Assembly
Ribbon Assembly
Code Description QTY
Code Description
Feed Roller Assembly
Feed Roller Assembly
Code Description QTY
Main PCB Assembly
Interface Option
Dispenser Assembly Option
Dispenser Assembly Option
Dispenser Assembly Option
Dispenser Assembly Option
Code Description
Dispenser Assembly Option
Dispenser Assembly Option
Cutter Assembly Option
Cutter Assembly Option
Code Description QTY
Cutter Assembly Option
Pcmcia Memory Option
Parts List
Index
Index-2
Index-3
Top
Page
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Contents