Troubleshooting | SATO CL608e/CL612e manual

Section

Troubleshooting	8

8.1 Overview

This section has been devised to help you if you are unable to produce output on the CL608e/CL612e printers. Use this section to make sure the basics have been checked before deciding you are unable to proceed further. The design of the SATO CL608e/ CL612e printers is based upon proven technology and reliable components. When a problem occurs, the solution can be easily traced using the troubleshooting tables in this section. These tables list symptoms, probable causes, and suggested corrective actions. Many of the suggested corrective actions include references to a section or paragraph found elsewhere in this manual where more complete descriptions and procedures may be found.

To help you, this section has been divided into the following parts.

•Initial Checklist

•IEEE1284 Parallel Interface

•RS232C Serial Interface

•Universal Serial Bus Interface

•LAN Ethernet Interface

•Error Signals

•Troubleshooting Tables

•Head Pattern Examples

	PN 9001079	SATO CL608e/CL612e Service Manual	Page 8-1
	Rev. B

Image 155

SATO CL608e/CL612e manual Troubleshooting

Contents

CL608e/CL612e Printers PN 9001079 Rev. B Table of Contents Troubleshooting Optional Accessories PN 9001079 Rev. B Overview Section Front Access Door Physical Characteristics Interface Slot Printer FeaturesEXT Connector Rear Panel Refer to Section Operation Panel/Displays VR4 Display Potentiometers Components Sensors and Switches EYE-MARK Sensor Switches and SensorsMedia Hold Down Ribbon Installation ConsiderationsOptional Accessories Environment & Approvals General Printer Specifications General Printer Specifications CPU Character Fonts Bar Codes Specification CL608e CL612e PN 9001079 Rev.B DSW1 Dip Switch Settings Setting RS232 Transmit/Receive Setting located on RS232 I/F Module DSW2 Printer Set up DSW3 External Signal Interface Setting DSW3 Dip Switch Selections Default Settings Mode KEY Sequence Initial Display LCD Panel Configuration 000000 LCD Panel Normal ModeInitializing Rom QTY Step Procedure Print Speed AdjustmentPitch Offset Adjustment C D E F G Cancel Print Job Cancel print job Yes noCancel print job Zero Slash Initializing Advanced mode RomLCD Panel- Advanced Mode Auto online Print Offset LCD Panel Advanced ModePrint offset v+0000 H+000 Set calendar Calendar 00/00/00 Character Pitch Ignore cr/lfIgnore CR/LF Mem Select CC1 Advanced Mode Card ModeLCD Panel -Card Mode Card -MemoryCopy TrueTypeFont y/n LCD Panel Card Mode Mode Card -MemoryCopy SATOFont y/nCopy start Yes no LCD Panel Card Card memory Copying Card -MemoryCopy All y/n Memory- card copy copying Memory -cardCopy All Card-Memory Copy Program Y/N Card -memoryCopy Program y/nCard- memory copy copying Program Y/N Memory-Card Copy Card Format Yes No Card format Yes noMemory format Yes no Gap X.XV Input Service modeLCD Panel Service Mode Gap x.xv input Gap x.xv input Eye Input Eye x.xv input Auto Online Feed Yes No Feed on error yes noAuto online feed yes no Reprint w/feed yes no EXt pin9 Select Mode Mode2 Forward/backfeed distance default Select LCD Display Language Euro code d5 Ignore can/dle Yes no Ribbon near end Enable disablePriority Setting LCD Command Service Mode Head Count clear Yes no Counters modeLCD Panel Counters Mode Counters Hd dsp cut life Test Print Mode Test print mode configuration Test print Size Default setting Yes noLCD Panel Test Print Mode Default Setting Mode Counter clear all Factory modeInitializing DiPSw2-4 on-off All clear Counter eeprom All clear modeCounter all clear All clear mode Completed LCD Panel Maintenance Mode All Clear Mode Download User Defined Protocol Codes User download WaitingLCD Panel Clear Non-Standard Protocol User Download Press the Line Key Countinued Hex Dump ModeInitializing Rom Online Qty000000 LCD Panel Download User Defined Protocol Codes Initializing Flash download LCD Panel -Firmware Download Mode Memory Head Check Factory ConfigurationSample Test Labels Interface Types Interface Specifications USB Interface Ethernet Multi Job Buffer Receive Buffer Data Streams Ieee 1284 Parallel Interface PIN Assignments Ieee 1284 Cable END PIN Signal Direction RS232C Serial Interface General SpecificationsElectrical Specifications Printer Cable RequirementsDB9 Host Interconnection PIN Signal DescriptionReady/Busy Flow Control On/X-Off Flow Control Universal Serial Bus USB Interface Bi-Directional Communications Ethernet Interface Pin Assignments Accessory EXT Connector Standard Operation Repeat Print Error Signals Interface Specifications Electrical Checks and Adjustments Steps Prior to Some Procedures Test Point Connector DC Power Voltage ChecksPower Supply Main PCB Interface Board VR2 DEM Receptacle on Connector Nibs onConnect TP Test Module to PCB Test Point @ Main PCB TP Test Module To PCB Test Point @ CN13 Test Point Chart Potentiometer Assignments & Adjustments Power Supply Main PCB Interface Board VR2 DEM VR3 CE Test print size 10cm 5a Print Position Adjustment Test print Press the feed key 5b Print Position Adjustment Label Gap Adjustment Eye-Mark Adjustment Offset Label Stop Position Adjustment Ribbon Sensor Operation Verification Place DSW2-1 OFF Position Step ProcedureInitializing Online Ribbon end Ribbon Sensor Adjustment LCD Display Adjustment Print darkness 1L 2M 3D Print Darkness Adjustment Mechanical Adjustments Remove Ribbon Label Stock Ribbon Clutch Adjustments Empty Ribbon Cores RewindUnwind Ribbon Rewind Clutch Adjustment Print Head Position Adjustment Rotation of Allen Movement of Print Head Wrench Allen Wrench Adjust ScrewsMeasure from Measure from Bottom of Barcode To Bottom of Label Adjust Plate Locking Screws Eccentric Print Head Balance Adjustment Turn Eccentric Loosen Locking Screws Ribbon Roller Adjustment Feed Roller Adjustment Label Tracking Pull Media LID Adjust Plate Screws Spring Locking Timing Belt Tension Adjustment Latched Position Unlatched Head Latch Adjustment NOTCH/GAP Locations Maximum & Minimum Notch/Gap Sensor AdjustmentNOTCH/GAP Sensor Adjustment Range Minimum INTER-LABEL Mechanical Adjustments Replacement Procedures Replacing the Main Circuit Board Figs Remove Screw Disconnect Cables Remove 2 Screws Press Outward Memory Module PCB Main PCB Memory Frame Replacing the Main Circuit Board Back of Printer Fuse Under Cover Replacing the Fuses Fuses Main PC Board Replacing the Power Supply To Detach Main Lower Media Holder Remove Bottom TOP Screws Power Supply Remove 2 ScrewsLift OUT Power Remove Detach Connector From Circuit BoardReplacing the Stepper Motor Remove the Ribbon and Label Stock Replacing the Timing Belts Rear Tension Platen Adjustment Roller Bearing Do not Disturb These TWO Screws Replacing the Print Head Remove Ribbon Label Stock Stud Screws Replacing the Print Head Replacing the Platen To Release Belt Tension CL608 Platen Side CL612 Platen Loosen 2 SET Screws Remove Pulley From END of Shaft Spring END Must Not be Under Bushing Plate ShowingHolding Clamp Bushing Plate Position Item no Description QTY. Each Assy Replacing the Ribbon Drive Clutch WashersList 6-A List 6A Order see Item Assemble Item 6 OIL-LESS Item 11 Teeth Facing Outward to Engage Item 10 Felt WasherWith 2 Screws Replacing the Ribbon Motion Sensor Alignment PIN Remove Screw Replacing the Ribbon Motion Sensor Sensor Locations Step Detach the Ramp Plate Bottom Replacing the Top Half of the Notch/Gap Sensor NOTCH/GAP Sensor Remove Screws Replacing the Display Panel or Keyboard Raise Access Door Display Panel Cover To Frame Remove Screws Display Panel Assembly Dispenser Cover Platen Remove 1 Screw Display Panel Assembly Remove Screw Replacement Procedures Section Small large Factory Settings/Test Print Clear Head Counters Factory mode Clear Dispenser Counter Counter clear Dis Clear Cutter Counter Counter clear cut Clear Eeprom Counter all clear completed All clear mode Large Test Print Small Test Print Sample Test Prints Factory Resets Troubleshooting IEEE1284 Parallel Interface Initial Check List IEEE1284 Parallel Interface Universal Serial BUS USB Lan Ethernet Interface Installation Problems Printer Does Not Come Up Ready Intermittent Problems NetWare Troubleshooting Windows NT/LAN Server Troubleshooting Windows NT/LAN Server Troubleshooting LED Error Signals Print Quality Problems Troubleshooting Tables Print Quality Problems Error LED Print Quality Problems Poor Head Factory DefaultHead Pattern Examples Head Pattern Examples Receive Buffer Hex Dump Hex Dump Diagnostic LabelsPrint Buffer Hex Dump Troubleshooting Optional Accessories Label Cutter Kit Installation Remove Screws AT 5 Places to Detach Front Cover Remove 3 Screws Front Cover Cuts Cutter Unit Remove Secure Cutter with Screws AT 5 Places Cutter Components as Supplied in Kit Label Dispenser Installation Label Dispenser Installation Components as Supplied in Kit Figs Label Dispenser Installation Remove By Motor Place Spring on PIN Both EndsRight Side Frame Into Position Opposite Side Secure BracketTo Wall from Right Label Dispenser Installation Approximate Position Ref. -8hFront Printer Dispenser Unit in Open Position Slot for Memory Card Pcmcia Memory Expansion InstallationRECEIVED. Standoffs will Mount Memory Board to Step Step 22SECURE from Underside of Main PCB Board with Memory PCB Board Main PCB Notches Flash Memory Expansion InstallationPress Outward Indexing Flash Memory Expansion Installation Real Time Clock Installation Real Time Clock Chip Installation Factory Reset Procedure Set Calendar Yes Rev. B Optional Accessories Spare Parts List Base Cover Assembly Base Cover Assembly Base Cover Assembly Base Cover Assembly Base Cover Assembly Code Description Code Description QTY Base Cover Assembly PN 9001079 Rev. B Frame Assembly Frame Assembly Frame Assembly Frame Assembly Code Description Code Description QTY Frame Assembly Print Head Assembly Print Head Assembly Code Description QTY Code Description Ribbon Assembly Ribbon Assembly Ribbon Assembly Code Description QTY Code Description Feed Roller Assembly Feed Roller Assembly Code Description QTY Main PCB Assembly Interface Option Dispenser Assembly Option Dispenser Assembly Option Dispenser Assembly Option Dispenser Assembly Option Code Description Dispenser Assembly Option Dispenser Assembly Option Cutter Assembly Option Cutter Assembly Option Code Description QTY Cutter Assembly Option Pcmcia Memory Option Parts List Index Index-2 Index-3