4069-XXX
Smart Cartridge Service Check
Note: If you are unable to clear a “32-Unsupported Cartridge” User Error Message, make sure an Optra T print cartridge is correctly installed in the printer. The cartridge is easily identified by the smart chip located on the top right side of the cartridge. Install another print cartridge before attempting to troubleshoot the printer. Check to make sure the smart cable is properly connected to J21 on the engine board. Check the print cartridge for any signs of damage or improper installation of the smart chip. Also check to make sure there is proper contact between the smart chip and the smart cartridge contacts.
Service Tip: An intermittent “32-Unsupported Cartridge” User Error Message can be caused by poor contact between the smart cartridge contacts in the upper front cover and the smart chip. Also check for proper seating of the smart cartridge cable to the engine board.
| FRU | Action |
| | |
1 | Smart Cartridge Contact | Check both contacts to make sure |
| Smart Cartridge Ground | they are properly installed and the |
| Contact | two contacts are not touching each |
| | other. Check both contacts for any |
| | signs of being bent, worn or broken. |
| | If incorrect replace both contacts. |
| | |
2 | Smart Cartridge Cover | Check to make sure that the smart |
| | cartridge cover is properly snapped |
| | into place and is not damaged or |
| | broken. Replace as necessary. |
| | |
3 | Smart Cartridge Plunger | Check the plunger for correct |
| | installation and any signs of being |
| | damaged or broken. Correct any |
| | problem found or replace the plunger |
| | as necessary. |
| | |
Diagnostic Information 2-105
