4069-XXX
| FRU | Action |
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2 | Front Harness Cable | Check the toner sensor portion of |
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| the front harness cable to make sure |
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| it is properly seated into the toner |
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| sensor. If correct at both the sensor |
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| and engine board (J10), check the |
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| continuity of the cable. If incorrect, |
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| replace the cable. |
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3 | Toner Sensor | The toner sensor cable is part of the |
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| front harness and part of connector |
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| J10 on the engine board. Check the |
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| voltage at |
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| approximately +5 V dc. If incorrect, |
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| replace the engine board. If correct, |
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| check the voltage at |
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| approximately +5 V dc with the |
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| controller board removed from the |
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| printer. If incorrect, replace the |
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| engine board. If correct, replace the |
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| toner sensor assembly. A bad |
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| ground connection between |
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| on the engine board and pin 3 on the |
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| toner sensor results in a 929 service |
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| error. |
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Transfer Roll Service Check
Service Tip: The transfer roll is 51.02 mm (2.009 inch) diameter. Any print quality problems such as lines that are spaced 51.02 mm apart indicate you should check the transfer roll for damage, toner or foreign material buildup.
Service Tip: The transfer roll assembly is part of the Maintenance Kit and is replaced when a '80 Scheduled Maintenance” message displays. Ask the customer if they have replaced the transfer roll recently.
CAUTION: Make sure the printer is powered Off before making any checks on the transfer roll or associated parts for personal safety and to prevent damage to the printer.
Note: Error Code 917
A 917 transfer roll error code on all models at service level B may display if an incorrect level HVPS is installed in a printer that has the