4069-XXX
Sub Error Codes For 9XX and 2XX Error Codes
The sub error codes are helpful troubleshooting a paper path problem, especially paper jams in the base printer, envelope feeder and duplex unit.
When a 9XX or 2XX error displays:
Press and hold return and press select to enter for sub error codes.
The following is an example of how the printer displays a duplex unit sub error code.
| Byte 1 | Byte 2 | Byte 3 | Byte 4 |
DU | XX | XX | XX | XX |
DU | XX | XX | XX | XX |
| Byte 5 | Byte 6 | Byte 7 | Byte 8 |
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Base Printer Sub Error Codes
Each status byte has a different level of troubleshooting value for each area of the printer. The following table displays status bytes 1, 2 and 3. This set of status bytes is designed to help isolate paper jams and paper feed problems in the base printer.
Status | Explanation | |
Bytes 1, 2,3 | ||
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84 xx 00 | The input sensor is still covered by the first sheet of paper | |
| through the printer and the second sheet is ready to arrive at | |
| the sensor. | |
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84 xx 01 | Video information has not started on the page at the input | |
| sensor within two inches after activating the input sensor flag. | |
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84 xx 02 | The media takes too long to complete a pass through the | |
| input sensor. | |
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84 xx 04 | This can occur when a sheet of paper is in the machine | |
| during POST and the input sensor flag has tripped the input | |
| sensor. | |
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