Troubleshooting
Troubleshooting
When a malfunction occurs, it may not be serious and can be corrected easily. The following describes the most common problems and solutions. Please refer to the following before calling Lorex Technical Support:
Error | Possible Causes | Solutions |
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• System is not | • Cable from power adapter is | • Confirm that all cables are connected correctly |
receiving power, or is | loose or is unplugged | • Confirm that the power adapter is securely |
not powering up |
| connected to the back of the unit |
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| • Cables are connected, but | • Confirm that the system is powered on (LED |
| system is not receiving sufficient | indicators on the front should be ON) |
| power | • If the unit is connected through a power bar or |
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| |
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| surge protector, try bypassing the bar and |
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| connecting the power directly to the wall outlet |
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| • Confirm that there is power at the outlet: |
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| • Connect the power cable to another outlet |
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| • Test the outlet with another device (such as a |
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| lamp or phone charger) |
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| • | • Confirm that the power switch is in the ON (I) |
| is set to OFF (•) position | position |
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• Remote control is | • Battery in the remote control is | • Install two fresh AAA alkaline batteries in the |
not detected by the | drained | remote control |
system |
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| • There are no batteries in the |
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| remote control |
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| • IR sensor on DVR is blocked or | • Ensure there is line of sight between the remote |
| does not have line of sight to the | control and the IR sensor |
| remote control |
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• Hard drive is not | • Hard drive cables are loose or | • Remove the housing and check that hard drive |
detected by the | not properly connected | cables are firmly connected |
system |
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| • There is no hard drive in the | • Open the housing and install a 3.5" SATA hard |
| system | drive. Make sure to format the drive after installing. |
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| For details, see “Appendix E: Replacing the Hard |
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| Drive” on page 118 |
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• Hard drive is full | • Overwrite is not enabled | • From the Main Menu, select DEVICE>HDD>. |
(0%) and the unit is |
| Select Auto under Overwrite |
no longer recording |
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