Troubleshooting
Troubleshooting Remote Connections
Error | Possible Causes | Solutions |
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• Cannot connect to the | • DVR not connected to router | • Connect an Ethernet cable from the DVR LAN port |
DVR on a local network |
| to your router, and then restart the DVR by |
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| disconnecting and reconnecting the power adapter |
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| • DVR and computer not on same | • Ensure your DVR and computer are connected to |
| network | the same router |
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| • If your computer is using a WiFi network, try |
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| connecting it to the router using an Ethernet cable |
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• Cannot connect to the | • Ports not forwarded | • Port Forward the HTTP port (default: 80), Client |
DVR over the Internet |
| Port (default: 9000), and Mobile Port (default: 1025) |
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| on your router. For details on port forwarding, see |
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| the Easy Connect manual on the CD or the |
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| reference guides on www.lorextechnology.com |
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| • DDNS account not created | • Follow the instructions under “Step 2 of 4: Create |
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| a DDNS Account” on page 61 |
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| • DDNS not enabled on DVR | • Follow the instructions under “Step 3 of 4: Enable |
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| DDNS on the DVR” on page 65 |
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| • DDNS address not entered | • If connecting through client software, enter the |
| correctly | URL request from the confirmation email and then |
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| .lorexddns.net. (For example, |
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| tomsmith.lorexddns.net) |
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| • In Internet Explorer or Safari, enter http://, the |
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| URL request from the confirmation email, and then |
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| .lorexddns.net, colon, and HTTP port (for example, |
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| http://tomsmith.lorexddns.net:80) |
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• Cannot connect to the | • DVR has not been configured | • Ensure you have followed all the steps in “Setting |
DVR using a mobile device | for Internet connection | up your DVR for Remote Connectivity” on page 56. |
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| See above to troubleshoot remote connections |
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| • Mobile Port has not been | • Forward the Mobile Port (default: 1025) on your |
| forwarded | router. For details on port forwarding, see the Easy |
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| Connect manual on the CD or the reference guides |
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| on www.lorextechnology.com |
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| • IP address used from outside | • Use the DDNS address to connect to the DVR |
| internal network | using a mobile application |
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| • Router is blocking DDNS | • Turn off WiFi connection and attempt to connect |
| connection from internal network | using 3G or mobile network |
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