Troubleshooting
Troubleshooting (Continued)
Error | Possible Causes | Solutions |
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• There is no picture | • Monitor/TV not detected by DVR | • Power off the monitor/TV and DVR. Power on the |
on monitor/TV after |
| monitor/TV, and then power on the DVR |
connecting it to the |
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DVR |
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| • Input channel for DVR not | • On the monitor/TV, select the input channel the |
| selected on monitor/TV | DVR is connected to |
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| • Video cable is loose or has | • Check the video cable connection to the DVR and |
| become disconnected | monitor/TV |
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| • Resolution selected is too high | • Press and hold the Stop button ( ) on the |
| for the monitor/TV | remote control for 6 seconds to restore the DVR to |
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| the default resolution (1024 x 768) |
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• Mouse not detected | • Mouse cable is not firmly | • Firmly connect the mouse cable to the USB Mouse |
by system | connected to the system | port on the front panel |
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| • Mouse is not connected to the |
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| system |
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| • System needs to be reset | • Power off the system (disconnect power cable). |
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| Firmly connect a USB mouse to the USB Mouse port |
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| on the front panel of the system. Reconnect the |
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| power cable to the DC 12V port on the rear panel. |
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• There is no picture | • Camera cables are loose or | • Check the camera video cable and connections |
on selected channels | have become disconnected | • Disconnect and reconnect the cable at the system |
/ camera picture is |
| and at the camera |
not being displayed |
| • Try moving the camera to another channel or use |
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| another cable |
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• The image on the | • Audio cables are loose or have | • Check the AUDIO Input connections to the DVR |
DVR appears, but | been disconnected |
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does not have sound |
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| • Volume on external speakers | • Increase volume on external speakers (not |
| (not included) is low or off | included) |
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• The system beeps |
| • The beep at startup is normal |
at startup |
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• The system beeps | • Motion detection is enabled and | • Open the Main Menu and click Alarm>Motion. In |
during motion | the alarm buzzer is activated | the Buzzer |
detection |
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• I am not receiving | • Email notification is disabled | • Ensure you have configured email notification. For |
email notifications |
| details,see “Setting up Email Notification” on |
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| page 46. |
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| • Default setting is disabled, but | • If you want to use your own SMTP server, deselect |
| you have not entered your own | the Default box, and enter your SMTP Server |
| SMTP information | address, Port, User name, and Password in the |
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| respective fields |
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