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Multi-Tech Systems RF500S manual Chapter Troubleshooting

Models: RF500S

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Chapter 7

Troubleshooting

RouteFinder RF500S User Guide

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Multi-Tech Systems RF500S manual Chapter Troubleshooting

Contents

Model RF500S Broadband Router User Guide CopyrightRecord of Revisions PatentsContents 100 Chapter Introduction Introduction RouteFinder RF500SRF500S Front Panel LAN LEDsBack Panel AsyncApplication Examples Example 2 Local LAN to Internet / Remote Site Example 3 LAN to LAN via an Async Port RF500S Setup for LAN a Network AddressesWorkstation Setup for LAN a RF500S Setup for LAN BWorkstation Setup for LAN B Once Setup Is CompleteSpecifications ProtocolsChapter Hardware Installation Hardware Installation SafetyUnpacking the RF500S RequirementsCabling Power and Reset Button Cabling DirectionsChapter Configure and Manage Using a Web Browser Overview of Configuration and ManagementUsing the Web Browser Setup Wizard Setup Wizard Screen Time Zone SelectionDevice IP Settings Device IP Subnet MaskCable/xDSL ISP Settings ISP Additional Settings PPPoE Settings Modem Settings Save and RestartDevice Information Device Status Advanced Settings Dhcp Server SettingsVirtual Server Settings Static Routing Dynamic Routing Filter Settings WAN Filter Settings Modem String Settings Administrative Settings Http//WAN IP Address Port NumberWhen you have completed the screen, click the Submit button System Tools Intruder Detection LogDisplay Routing Table System Diagnosis Saving Your Settings to a File Load Default Settings Load Settings from a FileUpgrade Firmware How will I be notified of new router firmware upgrades?Reset Device Software Installation and Configuration Software Installation and Configuration Software DescriptionRouteFinder Wizard Screen Flow Using the RouteFinder Setup Wizard Click OK to move to the next screenDevice List Device IP Address screen displays Device IP AddressSelect Function screen displays Select FunctionExternal IP Assignment screen displays External IP AssignmentsAsynchronous Port Function Use Local Client List Use Radius Server IP Routing DNS IP Address screen displays DNS IP AddressModem Settings screen displays Modem SettingsModem Initial Command Check List screen summarize your configuration selections Check ListFinish Note Testing Your Connection Chapter RouteFinder Manager RouteFinder Manager General Settings Screen LAN Ethernet Segment WAN Ethernet SegmentIP Routing Settings IP Routing SettingsRouteFinder Manager Assign Remote Site an IP Address Remote Authentication Settings Authentication ProtocolUse Local Client List Use Radius Authentication Remote Access Settings Remote Access SettingsNetwork Protocols IP Mapping Virtual Server Mapping RouteFinder Manager Port Settings Port Settings Screen Baud RateEdit Login Script Edit Login Script ScreenSelect Modem Select ModemWait Function Some Common Commands Are Send and SH FunctionOther Function Dialup/Hangup Settings Dialup/Hangup Settings ScreenDialup Retry Options LAN Dhcp Server Dhcp EnabledDNS IP Address IP Address Pool IP Address Mapping ReservationRouting Settings Static RoutingDefault Gateway Dynamic RoutingExample of a Routing Table What Is the Purpose of the Routing Table? Filter Settings How to Access the ScreenBlock Tab Pass TabFilter Settings Packets Defined by User Packets Defined by …Enable Client Filter Settings Button Client Filter SettingsPrivileged Clients Remote Clients Applies to Remote Access PortsLAN Local Client List Edit Button Adds Filtering Port Filter Other PortsDevice Name and Password Device PasswordRefresh Device List Device NameSave Settings to File Load Settings Load SettingUpgrade Firmware To Upgrade Your FirmwareGeneral Diagnostic Chapter RouteFinder Monitor How to Start the RouteFinder Monitor program RouteFinder MonitorRouteFinder Monitor TCP/IP Tab TCP/IP Tab InformationRouteFinder Monitor Time Tab WAN Ethernet RouteFinder Monitor Status TabAsync Port RouteFinder Monitor Statistics Tab Reset ButtonIP Address Information Refresh Device List Button RouteFinder Monitor Main Screen ButtonsTest Connection Button Save to File Button IP Address/Name Chapter Troubleshooting Problem #1 TroubleshootingProblem #2 Problem #3 Problem #4Problem #5 Problem #6Problem #7 Problem #8Problem #9 Problem #10Chapter Frequently Asked Questions Frequently Asked Questions Where is the Cable/DSL Router installed on the network?What is DMZ? Does the Cable/DSL Router support IPX or AppleTalk?What are the advanced features of the Router? How do I access the Router’s setup pages with a Mac?Is the Router cross-platform compatible? Will the Router function in a Mac environment?If all else fails in the installation, what can I do? Does Multi-Tech provide syslog support?Does the Router support PPP over Ethernet PPPoE? Does the Router support IPsec?Appendixes Appendix a Warranty, Service, and Technical Support Multi-Tech Systems, Inc. Warranty & Repairs PoliciesRepair Procedures for International Distributors Country Using Email By Phone Technical SupportAppendix B Software User License Agreement Important Read Before Opening the Software Package125 Appendix C Regulatory Compliance Information Class B Statement FCC PartAppendix D Tools for Your RF500S RouteFinder Monitor128 Writing a Login Script for IP Routing Appendix E Writing a Login ScriptLogin Script Meaning of Each Login Script Command 130 Glossary Glossary Baud RateIsdn TA NAT Technology PPP Point -to- Point Protocol Index 10/100 BT LAN137 138