Multi-Tech Systems RF500S

RouteFinder RF500S User Guide 112

Chapter 7

Troubleshooting

Contents

Main User Guide Copyright Record of Revisions Patents Trademarks Contents Page Page Chapter 1 - Introduction RF500S Front Panel LAN LEDs Serial LEDs WAN LEDs Back Panel Page Page Page Setup for Example 3 Network Addresses LAN A LAN B RF500S Setup for LAN A Workstation Setup for LAN A RF500S Setup for LAN B Workstation Setup for LAN B Once Setup Is Complete Specifications Page Chapter 2 - Hardware Installation Safety Unpacking the RF500S Requirements Page Cabling Directions Page Chapter 3 Configure and Manage Using a Web Browser Overview of Configuration and Management OR Using the Web Browser Setup Wizard Page Device IP Settings Cable/xDSL ISP Settings ISP Additional Settings (PPPoE Settings) Modem Settings Save and Restart Device Information Device Status Advanced Settings DHCP Server Settings Virtual Server Settings Static Routing Dynamic Routing Filter Settings WAN Filter Settings Modem String Settings Administrative Settings Page System Tools Intruder Detection Log Display Routing Table Page Saving Your Settings to a File Load Default Settings Load Settings from a File Upgrade Firmware How will I be notified of new router firmware upgrades? Reset Device Page Chapter 4 - Software Installation and Configuration Software Description Software Installation Steps Page Using the RouteFinder Setup Wizard Page Page Page Page Page Page Page Page Page Page Page Page Page Testing Your Connecti on Page Chapter 5 - RouteFinder Manager Status - Buttons - General Settings Screen LAN Ethernet Segment WAN Ethernet Segment IP Routing Settings Page Page Remote Authentication Settings Authentication Protocol Use Local Settings Use Local Client List Client Information for Each New Remote User Use RADIUS Authentication Remote Access Settings Page IP Mapping - Virtual Server Mapping Page Port Settings Baud Rate Edit Login Script Page Modem String Settings Select Modem Initial String Dialup/Hangup Settings Individual Port Options Dialup Retry Options LAN DHCP Server DHCP Enabled DNS IP Address IP Address Pool IP Address Mapping Reservation Routing Settings Static Routing Default Gateway Dynamic Routing Page Page Filter Settings Block Tab Pass Tab Packets Defined by TCP/IP see Figure 1 User Enable Client Filter Settings Button Privileged Clients LAN Local Client List Remote Clients (Applies to Remote Access Ports) Edit Button Adds Filtering Port Refresh Device List Device Name and Password Device Name Device Password Save Settings to File Load Settings Load Setting Upgrade Firmware To Upgrade Your Firmware General Diagnostic Page Chapter 6 - RouteFinder Monitor How to Start the RouteFinder Monitor program. RouteFinder Moni tor TCP/IP Tab TCP/IP Tab Information RouteFinder Moni tor Time Tab RouteFinder Monitor Status Tab WAN Ethernet Async Port RouteFinder Monitor Statistics Tab IP Address Information Reset Button RouteFinder Monitor Main Screen Buttons Refresh Device List Button Test Connection Button Terminate Connection Button Save to File Button Save Now - If you want to save the monitor display at any point in time, select the Autosave - If you wish to automatically save the information displayed on the monitor to a IP Address/Name Page Chapter 7 - Troubleshooting Problem #1 Problem #2 Problem #3 Problem #4 Problem #5 Problem #6 Problem #7 Problem #8 Problem #9 Problem #10 Problem #11 Page Chapter 8 Frequently Asked Questions Page Page Page Appendix A Warranty, Service, and Technical Support Multi-Tech Systems, Inc. Warranty & Repairs Policies Warranty Repair Procedures for U.S. and Canadian Customers Repair Procedures for International Customers (Outside U.S.A. and Canada) Repair Procedures for International Distributors Technical Support Contacting Technical Support Recording RouteFinder Information On-line Warranty Registration Multi-Tech on the Internet Appendix B Software User License Agreement IMPORTANT - READ BEFORE OPENING THE SOFTWARE PACKAGE MULTI-TECH SOFTWARE LICENSE AGREEMENT Page Appendix C Regulatory Compliance Information Class B Statement FCC Part 15 Industry Canada EMC, Safety, and R&TTE Directive Compliance Appendix D Tools for Your RF500S RouteFinder Monitor PING WINIPCFG and IPCONFIG TRACERT Page Appendix E Writing a Login Script Writing a Login Script for IP Routing Page Page Glossary B D E F I L M N P R S T U Index 1 A B C M N O P R T U V W