Chapter Troubleshooting | Multi-Tech Systems RF500S specification

Chapter 7

Troubleshooting

RouteFinder RF500S User Guide

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Multi-Tech Systems RF500S manual Chapter Troubleshooting

Contents

Model RF500S Broadband Router User Guide CopyrightRecord of Revisions Patents Contents 100 Chapter Introduction Introduction RouteFinder RF500S RF500S Front Panel LAN LEDs Back Panel Async Application Examples Example 2 Local LAN to Internet / Remote Site Example 3 LAN to LAN via an Async Port RF500S Setup for LAN a Network Addresses Workstation Setup for LAN a RF500S Setup for LAN B Workstation Setup for LAN B Once Setup Is Complete Specifications Protocols Chapter Hardware Installation Hardware Installation SafetyUnpacking the RF500S Requirements Cabling Power and Reset Button Cabling Directions Chapter Configure and Manage Using a Web Browser Overview of Configuration and Management Using the Web Browser Setup Wizard Setup Wizard Screen Time Zone Selection Device IP Settings Device IP Subnet Mask Cable/xDSL ISP Settings ISP Additional Settings PPPoE Settings Modem Settings Save and Restart Device Information Device Status Advanced Settings Dhcp Server Settings Virtual Server Settings Static Routing Dynamic Routing Filter Settings WAN Filter Settings Modem String Settings Administrative Settings Http//WAN IP Address Port Number When you have completed the screen, click the Submit button System Tools Intruder Detection Log Display Routing Table System Diagnosis Saving Your Settings to a File Load Default Settings Load Settings from a File Upgrade Firmware How will I be notified of new router firmware upgrades? Reset Device Software Installation and Configuration Software Installation and Configuration Software Description RouteFinder Wizard Screen Flow Using the RouteFinder Setup Wizard Click OK to move to the next screen Device List Device IP Address screen displays Device IP Address Select Function screen displays Select Function External IP Assignment screen displays External IP Assignments Asynchronous Port Function Use Local Client List Use Radius Server IP Routing DNS IP Address screen displays DNS IP Address Modem Settings screen displays Modem Settings Modem Initial Command Check List screen summarize your configuration selections Check List Finish Note Testing Your Connection Chapter RouteFinder Manager RouteFinder Manager General Settings Screen LAN Ethernet Segment WAN Ethernet Segment IP Routing Settings IP Routing Settings RouteFinder Manager Assign Remote Site an IP Address Remote Authentication Settings Authentication Protocol Use Local Client List Use Radius Authentication Remote Access Settings Remote Access Settings Network Protocols IP Mapping Virtual Server Mapping RouteFinder Manager Port Settings Port Settings Screen Baud Rate Edit Login Script Edit Login Script Screen Select Modem Select Modem Wait Function Some Common Commands Are Send and SH FunctionOther Function Dialup/Hangup Settings Dialup/Hangup Settings Screen Dialup Retry Options LAN Dhcp Server Dhcp EnabledDNS IP Address IP Address Pool IP Address Mapping Reservation Routing Settings Static Routing Default Gateway Dynamic Routing Example of a Routing Table What Is the Purpose of the Routing Table? Filter Settings How to Access the Screen Block Tab Pass Tab Filter Settings Packets Defined by User Packets Defined by … Enable Client Filter Settings Button Client Filter Settings Privileged Clients Remote Clients Applies to Remote Access PortsLAN Local Client List Edit Button Adds Filtering Port Filter Other Ports Device Name and Password Device PasswordRefresh Device List Device Name Save Settings to File Load Settings Load Setting Upgrade Firmware To Upgrade Your Firmware General Diagnostic Chapter RouteFinder Monitor How to Start the RouteFinder Monitor program RouteFinder Monitor RouteFinder Monitor TCP/IP Tab TCP/IP Tab Information RouteFinder Monitor Time Tab WAN Ethernet RouteFinder Monitor Status TabAsync Port RouteFinder Monitor Statistics Tab Reset ButtonIP Address Information Refresh Device List Button RouteFinder Monitor Main Screen ButtonsTest Connection Button Save to File Button IP Address/Name Chapter Troubleshooting Problem #1 TroubleshootingProblem #2 Problem #3 Problem #4Problem #5 Problem #6 Problem #7 Problem #8Problem #9 Problem #10 Chapter Frequently Asked Questions Frequently Asked Questions Where is the Cable/DSL Router installed on the network?What is DMZ? Does the Cable/DSL Router support IPX or AppleTalk? What are the advanced features of the Router? How do I access the Router’s setup pages with a Mac?Is the Router cross-platform compatible? Will the Router function in a Mac environment? If all else fails in the installation, what can I do? Does Multi-Tech provide syslog support?Does the Router support PPP over Ethernet PPPoE? Does the Router support IPsec? Appendixes Appendix a Warranty, Service, and Technical Support Multi-Tech Systems, Inc. Warranty & Repairs Policies Repair Procedures for International Distributors Country Using Email By Phone Technical Support Appendix B Software User License Agreement Important Read Before Opening the Software Package 125 Appendix C Regulatory Compliance Information Class B Statement FCC Part Appendix D Tools for Your RF500S RouteFinder Monitor 128 Writing a Login Script for IP Routing Appendix E Writing a Login ScriptLogin Script Meaning of Each Login Script Command 130 Glossary Glossary Baud Rate Isdn TA NAT Technology PPP Point -to- Point Protocol Index 10/100 BT LAN 137 138