Multi-Tech Systems RF500S Appendix D Tools for Your RF500S

Appendix D – Tools for Your RF500S

RouteFinder RF500S User Guide 127

Appendix D – Tools for Your RF500S

If you are having problems, the RouteFinder Monitor can be a valuable tool to assist in

troubleshooting. Additional troubleshooting information is available through the on-line

help screens. Refer to Chapter 6 for more information about using the RouteFinder

monitor.

Ping is an acronym for Packet Internet Groper. The PING utility is used as a diagnostic

tool to determine if a communication path exists between two devices on the network.

The utility sends a packet to the specified address and then waits for a reply. PING is used

primarily to troubleshoot Internet connections, but it can be used to test the connection

between any devices using the TCP/IP protocol.

There are two tools which are helpful in finding a computer’s IP configuration, MAC

address and default gateway.

WINIPCFG (for Windows 95/98)

1. Select Start | Run and type WINIPCFG.

2. The IP address, default gateway (the RF500S IP address), and the MAC (adapter

address) display.

IPCONFIG (for Window NT/2000)

1. From a DOS Prompt, type IPCONFIG and press Enter.

2. The IP address, default gateway (the RF500S IP address), and the MAC (adapter

address) display.

TRACERT is an extensive PING utili ty that allows you to trace the route of an IP address.

The utility reports the number of router hops, the time for each hop, and any failed

attempts to cross a hop. The information provided by this utility assists you to locate the

specific site of a failed PING. You can run TRACERT at the DOS prompt (e.g., c:\tracert

www.yahoo.com). The utility will provide information about the route and number of hops

required to reach the destination IP address associated with the network address or URL.

Until now, most firewall products have had problems passing H.323 traffic because of the

dynamic nature of the H.323 protocol. Multi-Tech has solved this problem and can now

provide customers with the ability to pass H.323 voice over IP traffic through its line of

RouteFinder routers. A customer can now make outbound VoIP calls over their existing

Internet connection using either a MultiVOIP gateway or Microsoft NetMeeting without any

special configuration. The RouteFinder will simply recognize the H.323 packets and pass