Multi-Tech Systems RF500S Repair Procedures for International Customers (Outside U.S.A. and Canada), Repair Procedures for International Distributors

Appendix A – Warranty, Service, and Technical Support

RouteFinder RF500S User Guide 122

Extended two-year overnight rep lacement service agreements are available for selected

products. Please call MTS at (888) 288-5470, extension 5308 or visit our web site at

http://www.multitech.com/programs/orc/ for details on rates and coverage’s.

Please direct your questions regarding technical matters, product configuration,

verification that the product is defective, etc., to our Technical Support department at

(800) 972-2439 or email tsupport@multitech.com. Please direct your que stions regarding

repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at

(800) 328-9717 or (763) 717-5631, or email mtsrepair@multitech.com.

Repairs for damages caused by lightnin g storms, water, power surges, incorrect

installation, physical abuse, or user-caused damages are billed on a time-plus-materials

basis.

Repair Procedures for International Customers (Outside U.S.A. and Canada)

Your original point of purchase Reseller may offer the quickest and most economical repair

option for your Multi-Tech product. You may al so contact any Multi-Tech sales office for

information about the nearest distributor or other repair service for your Multi-Tech

product.

http://www.multitech.com/COMPANY/offices/DEFAULT.ASP

In the event that factory service is required, products may be shipped, freight prepaid to

our Mounds View, Minnesota factory. Recommended international shipment methods are

via Federal Express, UPS or DHL couri er services, or by airmail parcel post; shipments

made by any other method will be refused. A Returned Materials Authorization (RMA) is

required for products shipped from outside the U.S.A. and Canada. Please contact us for

return authorization and shipping instructions on any International shipments to the U.S.A.

Please include, inside the shipping box, a description of the problem, a return shipping

address (must have street address, not P.O. Box), your telephone number, and if the

product is out of warranty, a check drawn on a U.S. bank or your company’s purchase

order for repair charges. Repaired units shall be shipped freight collect, unless other

arrangements are made in advance.

Please direct your questions regarding technical matters, product configuration,

verification that the product is defective, etc., to our Technical Support department

nearest you or email tsupport@multitech.com. When calling the U.S., please direct your

questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair

Accounting department at

+(763) 717-5631 in the U.S.A., or email mtsrepair@multitech.com.

Repairs for damages caused by lightnin g storms, water, power surges, incorrect

installation, physical abuse, or user-caused damages are billed on a time-plus-materials

basis.

Repair Procedures for International Distributors

Procedures for International Distributors of Multi-Tech products are on the distributor web

site.

http://www.multitech.com/PARTNERS/login/

10-Sep-01