Technical Support | Multi-Tech Systems RF500S specs

Appendix A – Warranty, Service, and Technical Support

Technical Support

Multi-Tech provides free technical support for as long as your product remains in service. Before calling Technical Support, please read through the Troubleshooting chapter of this User Guide. Fill out the Recording RouteFinder Information section below.

Contact our Technical Support group using one of the following contact options.

Contacting Technical Support

Country	Using Email	By Phone

France	support@multitech.fr	+(33) 1-64 61 09 81

India	support@multitechindia.com	+(91)	124-340778

U.K.	support@multitech.co.uk	+(44)	118 959 7774

Rest of World	support@multitech.com	800-972-2439 (U.S. & Canada)
		or +763-785-3500

Recording RouteFinder Information

Before placing a call to our Technical Support staff, record the following information about your Multi-Tech RouteFinder.

Model no.: __________________________________________

Serial no.: __________________________________________

Firmware version:_____________________________________

Software version: _____________________________________

Note the status of your RouteFinder in the space provided before calling tech support. Make certain to include screen messages, diagnostic test results, problems with a specific application, etc.

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

On-line Warranty Registration

If you have access to the World Wide Web, you can register your Multi-Tech product online at the following URL: http://www.multitech.com/register

Multi-Tech on the Internet

Multi-Tech System, Inc. maintains a Web and an FTP site at: http://www.multitech.com and

ftp://ftp.multitech.com

Ordering Accessories

SupplyNet, Inc. can provide you with replacement transformers, cables and connectors for select Multi-Tech products. Contact SupplyNet via mail, phone, fax or the Internet at:

Mail:	SupplyNet, Inc.	Fax:	(914) 267-2420
	614 Corporate Way	Email:	info@thesupplynet.com
	Valley Cottage, NY 10989	Internet: http://www.thesupplynet.com
Phone:	(800) 826-0279	Internet: http://www.thesupplynet.com

RouteFinder RF500S User Guide

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Multi-Tech Systems RF500S manual Technical Support, Country Using Email By Phone

Contents

Model RF500S Broadband Router Patents User GuideCopyright Record of Revisions Contents 100 Chapter Introduction RouteFinder RF500S Introduction LAN LEDs RF500S Front Panel Async Back Panel Application Examples Example 2 Local LAN to Internet / Remote Site Example 3 LAN to LAN via an Async Port Network Addresses RF500S Setup for LAN a RF500S Setup for LAN B Workstation Setup for LAN a Once Setup Is Complete Workstation Setup for LAN B Protocols Specifications Chapter Hardware Installation Requirements Hardware InstallationSafety Unpacking the RF500S Cabling Cabling Directions Power and Reset Button Chapter Overview of Configuration and Management Configure and Manage Using a Web Browser Using the Web Browser Setup Wizard Time Zone Selection Setup Wizard Screen Device IP Subnet Mask Device IP Settings Cable/xDSL ISP Settings ISP Additional Settings PPPoE Settings Save and Restart Modem Settings Device Information Device Status Dhcp Server Settings Advanced Settings Virtual Server Settings Static Routing Dynamic Routing Filter Settings WAN Filter Settings Modem String Settings Http//WAN IP Address Port Number Administrative Settings When you have completed the screen, click the Submit button Intruder Detection Log System Tools Display Routing Table System Diagnosis Saving Your Settings to a File Load Settings from a File Load Default Settings How will I be notified of new router firmware upgrades? Upgrade Firmware Reset Device Software Installation and Configuration Software Description Software Installation and Configuration RouteFinder Wizard Screen Flow Click OK to move to the next screen Using the RouteFinder Setup Wizard Device List Device IP Address Device IP Address screen displays Select Function Select Function screen displays External IP Assignments External IP Assignment screen displays Asynchronous Port Function Use Local Client List Use Radius Server IP Routing DNS IP Address DNS IP Address screen displays Modem Settings Modem Settings screen displays Modem Initial Command Check List Check List screen summarize your configuration selections Finish Note Testing Your Connection Chapter RouteFinder Manager RouteFinder Manager General Settings Screen WAN Ethernet Segment LAN Ethernet Segment IP Routing Settings IP Routing Settings RouteFinder Manager Assign Remote Site an IP Address Authentication Protocol Remote Authentication Settings Use Local Client List Use Radius Authentication Remote Access Settings Remote Access Settings Network Protocols IP Mapping Virtual Server Mapping RouteFinder Manager Port Settings Baud Rate Port Settings Screen Edit Login Script Screen Edit Login Script Select Modem Select Modem Some Common Commands Are Send and SH Function Wait FunctionOther Function Dialup/Hangup Settings Screen Dialup/Hangup Settings Dialup Retry Options Dhcp Enabled LAN Dhcp ServerDNS IP Address IP Address Mapping Reservation IP Address Pool Static Routing Routing Settings Dynamic Routing Default Gateway Example of a Routing Table What Is the Purpose of the Routing Table? How to Access the Screen Filter Settings Pass Tab Block Tab Packets Defined by … Filter Settings Packets Defined by User Client Filter Settings Enable Client Filter Settings Button Remote Clients Applies to Remote Access Ports Privileged ClientsLAN Local Client List Filter Other Ports Edit Button Adds Filtering Port Device Name Device Name and PasswordDevice Password Refresh Device List Save Settings to File Load Setting Load Settings To Upgrade Your Firmware Upgrade Firmware General Diagnostic Chapter RouteFinder Monitor RouteFinder Monitor How to Start the RouteFinder Monitor program TCP/IP Tab Information RouteFinder Monitor TCP/IP Tab RouteFinder Monitor Time Tab RouteFinder Monitor Status Tab WAN EthernetAsync Port Reset Button RouteFinder Monitor Statistics TabIP Address Information RouteFinder Monitor Main Screen Buttons Refresh Device List ButtonTest Connection Button Save to File Button IP Address/Name Chapter Troubleshooting Troubleshooting Problem #1Problem #2 Problem #6 Problem #3Problem #4 Problem #5 Problem #10 Problem #7Problem #8 Problem #9 Chapter Frequently Asked Questions Does the Cable/DSL Router support IPX or AppleTalk? Frequently Asked QuestionsWhere is the Cable/DSL Router installed on the network? What is DMZ? Will the Router function in a Mac environment? What are the advanced features of the Router?How do I access the Router’s setup pages with a Mac? Is the Router cross-platform compatible? Does the Router support IPsec? If all else fails in the installation, what can I do?Does Multi-Tech provide syslog support? Does the Router support PPP over Ethernet PPPoE? Appendixes Multi-Tech Systems, Inc. Warranty & Repairs Policies Appendix a Warranty, Service, and Technical Support Repair Procedures for International Distributors Technical Support Country Using Email By Phone Important Read Before Opening the Software Package Appendix B Software User License Agreement 125 Class B Statement FCC Part Appendix C Regulatory Compliance Information RouteFinder Monitor Appendix D Tools for Your RF500S 128 Appendix E Writing a Login Script Writing a Login Script for IP RoutingLogin Script Meaning of Each Login Script Command 130 Glossary Baud Rate Glossary Isdn TA NAT Technology PPP Point -to- Point Protocol 10/100 BT LAN Index 137 138