Chapter 7 – Troubleshooting
RouteFinder RF500S User Guide 114
Problem #3
The RouteFinder is connected to the Cable/DSL, but has problems accessing the Internet.
• Ensure the workstation has TCP/IP properly configured.
• Attempt to ping the IP address of the RF500S.
• Use RouteFinder Monitor to see if the WAN Ethernet port has successfully acquired
a dynamic IP address from the ISP, or if the static IP address is valid.
• Use Winipcfg (Windows 95/98) or ipconfig (Windows NT/ 2000) to check to see if
the computer’s IP settings are correct.
• Ensure the DNS settings are correct.
• Ensure the Gateway IP address is the device’s LAN Ethernet IP address (Server IP
address).
• Ensure the IP address Netmask is correct.
Problem #4
When I install the RouteFinder Utilities, I get the error message “missed export file
oleaut32.dll”
If you are using Windows 95/98, your computer has an old version of oleaut32.dll.
• Download the newest version of oleaut32.dll from the Microsoft web site
(http://www.microsoft.com).
• Create a backup of the file c:\windows\system\oleaut32.dll.
• Copy the new file to c:\windows\system\oleaut32.dll.
• After you have successfully copied the file, reinstall the RouteFinder Utilities.
• If you have problems with the new oleaut.dll file, use the backup file.
Problem #5
I configured my RouteFinder but I can’t get it to communicate with my modem.
• Check your initialization string. If you are using an ISDN TA and your ISDN TA was
not listed as a choice in Setup Wizard, refer to the ISDN TA User Guide for the
appropriate initialization string.
• After ensuring that the initializati on string is correct, use the on-line help in
RouteFinder Monitor.
Problem #6
My RouteFinder dials-up a connection, but can’t seem to communication with the ISP.
• Verify that your baud rate is not set too high for your modem or ISDN TA. The
maximum baud rate that your modem or ISDN claims it can achieve may not be
attainable due to poor line or connection quality. Use RouteFinder Manager’s
Modem settings menu to correct set the baud rate to a lower rate and retry the
connection.
• After lowering the baud rate, you are still not able to establish a connection, use
the RouteFinder Monitor’s on-line help. If your connection still doesn’t work,
contact your ISP.