Nortel Networks 1005r manual How to get Help, A p t e r, Getting Help from the Nortel Web site

C h a p t e r 1

How to get Help

This chapter explains how to get help for Nortel products and services.

Getting Help from the Nortel Web site

The best way to get technical support for Nortel products is from the Nortel Technical Support Web site:

www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products. From this site, you can:

„download software, documentation, and product bulletins

„search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues

„sign up for automatic notification of new software and documentation for Nortel equipment

„open and manage technical support cases

Getting Help over the phone from a Nortel Solutions Center

If you do not find the information you require on the Nortel Technical Support Web site, and you have a Nortel support contract, you can also get help over the phone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835).

Outside North America, go to the following Web site to obtain the phone number for your region:

1005r Server Maintenance and Diagnostics 15