1005r Server Maintenance and Diagnostics
 Copyright 2007 Nortel Networks
 June
 Japan Denan statement
Following applies to server models 703t and 1002rp
Japan Vcci statement
Following applies to server models 703t, 201i, and 1002rp
 June
 Standard
 CallPilot 4.0, Standard 1.10 of the 1005r Server
General release
CallPilot 4.0, Standard 1.09 of the 1005r Server
CallPilot 4.0, Standard 1.08 of the 1005r Server
 Publication history
 Task List
 127
 Contents
 Using CallPilot system utilities
 Index 197
 Contents Standard
 How to get Help
Getting Help over the phone from a Nortel Solutions Center
A p t e r
Getting Help from the Nortel Web site
 Getting Help through a Nortel distributor or reseller
 Outlining maintenance and diagnostics activities
This chapter
 1005r server features
Front control panel and features
 Front panel controls
 Back panel controls and features
ID switch Hard drive 1 release lever
DB15 Telco alarm RJ45 NIC 1 connector Connector not used
Hard drive 0 pull handle
 June 2007Outlining maintenance and diagnostics activities
 Maintenance and diagnostics overview
 Replacement parts
Preparing for maintenance activities
 Reference documents
CallPilot Customer Documentation Map
 Troubleshooting your CallPilot system
 Startup diagnostics overview
Types of startup diagnostics
 Basic hardware check
To run the startup test
 Alarm fault LEDs
 June
 To run the Post
Power-On Self-Test diagnostics
Interpreting Post diagnostics
 Post beep codes
Post beep codes
 Interpreting Bios error messages
Bios error messages
 June 2007Troubleshooting your CallPilot system
 Last boot. If you did not add or remove
 Nvram / Cmos / Password
NVRAM, CMOS, and passwords have
 What to do when the server fails to boot into service
To determine why the server fails to boot to Windows
To determine why CallPilot fails to come into Service
If CallPilot fails to boot to Windows, follow these steps
 June
 Interpreting hard drive LEDs
To immediately
 Performing a hardware shutdown
 Troubleshooting your CallPilot system Standard
 Using Windows online diagnostic tools
 Overview
 Viewing event logs
 Types of Windows event logs
 To use the operating system Event Viewer
Event Viewer
 Application log
 System log
 Using TCP/IP diagnostic tools
Ipconfig command
Ipconfig command displays IP configuration information
Ipconfig default
 Ipconfig command syntax
To run the ipconfig command from Windows
Ipconfig command extensions
 Ping command syntax
Ping command
Ping command extensions
 To run the ping command from Windows
Tracert command
This utility determines the route taken to a destination
How tracert works
 To run the tracert command from Windows
Tracert parameters
Tracert syntax
Tracert parameters
 Arp command
ARP command parameters
ARP command syntax
ARP command parameters
 To run the arp command from Windows
Nbtstat command
Nbtstat command syntax
Nbtstat command uses the following syntax
 Nbstat command parameters
Nbstat command parameters
 To run the nbtstat command from Windows
 Netstat command
Netstat command parameters
Netstat command syntax
Netstat command parameters
 Using the chkdsk utility
Chkdsk utility syntax
Chksdsk utility parameters
Chkdsk utility uses the following syntax
 To run the chkdsk utility from Windows
 Using Windows online diagnostic tools Standard
 Monitoring server hardware
 ISM overview
 Monitoring multimedia hardware
 Understanding fault management
Alarm notification
Event processing
Component dependencies
 All DS30X channels associated with the DS30X link
Detecting hardware problems
All multimedia channels on the MPB96 card
 About alarms
Alarm Monitor
To investigate using the Alarm Monitor
 Alarm monitor screen
 About events
To investigate using the Event Browser
Event Browser
 Event Browser screen
 Channel and Multimedia Monitors
Disabling call channels
 Maintenance screen
What the Maintenance screen provides
 Partially expanded tree for 1005r
 Component sections
 Maintenance activities for each component
Maintenance activities
 Viewing component states
Component states
Duty state
This state occurs quickly and is immediately
 Alert icons
 To view the state of a hardware component
 Starting and stopping components
 Stop versus courtesy stop
Components that you can start and stop
Courtesy stop
Stop
 To start or stop a component
 Web messaging users so that they can log off
 Running integrated diagnostics
Components with diagnostic tests available
Take the component out of service before you run
Diagnostic test. See Starting and stopping components
 If a diagnostic test fails or cannot be run
To run a diagnostic test
Diagnostic tests available for each component
 Monitoring multimedia hardware Standard
 Viewing the last diagnostics result
To view the last diagnostics result
 Monitoring multimedia hardware Standard
 Working with the Multimedia Monitor
To view or work with multimedia channel states
 All of the channels
 Working with the Channel Monitor
To view or work with call channel states
 All of the channels associated with
 Using CallPilot system utilities
 Removal
Accessing the system utilities
Following table lists the CallPilot system utilities
 Diagnostics Tool
To access the Diagnostics Tool
To enable startup diagnostics
To disable startup diagnostics
 Maintenance Startup Diag Disable
 To view a list of all installed PEPs
PEP Maintenance utility
To access the PEP Maintenance utility
 To access the session trace tool
Session Trace
 To find a session
 Call Answering session
 To access the CallPilot System Monitor
CallPilot System Monitor
System Monitor tabs
Channel Monitor tab
 CallPilot services
Channel Monitor with M1
 Ctms Service Ctms Server Telephony Tapi Telephony Service
CallPilot Slee Service
CallPilot Call Channel Router
CallPilot Blue Call Router
 System Info tab
DS30X links
 System Info tab
 104 CallPilot
 Replacing basic chassis components
 Removing and replacing the front bezel
To remove the front bezel
 To replace the front bezel
 High current inside the chassis can cause severe injury
Removing and replacing the server cover
To remove the server cover
 To replace the server cover
Server cover
 Removing and replacing the processor air duct
To remove the processor air duct
Requirements
You need a Phillips cross head screwdriver, #1 and #2 bit
 To replace the processor air duct
Processor air duct
 When to hot-swap the power supply
Replacing the power supply
To hot-swap a power supply
 Power supplies
 Replacing a hard drive
To replace a Scsi hard drive
 Front panel
 Scsi hard drive carrier
 Hard disk drive location in carrier
 When to replace the cooling fan assembly
Replacing the four-fan assembly
To replace the four-fan assembly
 Cooling fan assembly
 Replacing the dual NIC card
 To replace a dual NIC card
 DS30X cables for high capacity
 Scsi cable attached to RAID card
 PCI riser card assembly
 Low-riser PCI card
 PCI riser assembly power cord
Malfunction
 PCI riser assembly rear grooves
 128 CallPilot
 Replacing the DVD combo drive
To replace the DVD combo drive
 DVD combo drive assembly
 1005r Server Maintenance and Diagnostics 131
 Replacing memory DIMMs
To replace the Dimm cards
 Memory Dimm locations
 134 CallPilot
 Replacing the software feature key
To replace the software feature key
 Inserting the feature key
 RAID operations
 RAID configuring and splitting
Outlining RAID functions
 Launch MegaRAID Power Console Plus
Verifying the RAID firmware
To verify the RAID firmware version
Press Ctrl+M
 To upgrade or downgrade the RAID firmware
 System will now reboot. Press any key to continue
 To configure RAID, do the following
Configuring RAID using LSI320-1 controller and Ctrl+M
To configure an LSI320-1 RAID system
 1005r Server Maintenance and Diagnostics 143
 RAID
 Verifying consistency on the drives
To perform a consistency check
 Result An end of session message appears Click OK
 RAID splitting
To split the RAID
 RAID synchronization after installing a PEP
Do not make the failed drive online at this point, or data
Corruption can occur. If you failed the wrong drive by
Mistake, you must select rebuild to bring it back into
 To synchronize the RAID after a successful PEP installation
 Do not use the Power Console for the following procedure
Or data corruption can occur
 Replacing the RAID card
 To replace the RAID card
 Disconnect the Scsi cable from the RAID card
 Scsi cable to RAID card
 1005r Server Maintenance and Diagnostics 155
 156 CallPilot
 1005r Server Maintenance and Diagnostics 157
 158 CallPilot
 1005r Server Maintenance and Diagnostics 159
 160 CallPilot
 Replacing or adding voice processing boards
A p t e r 1
 Taking safety precautions
M1/CS1000 switch connectivity
MPB96 with M1/CS1000 switch
 Locating the voice processing boards
1005r server rear panel
 DSP numbering and location
DSP numbering MPB96 boards
 Replacing an MPB96 board
 To replace an MPB96 board
 1005r Server Maintenance and Diagnostics 167
 168 CallPilot
 1005r Server Maintenance and Diagnostics 169
 CT bus cable attached to MPB96 boards
 Full-height PCI card
 Full-size PCI riser card red power cable
 PCI riser assembly rear studs and slots
 174 CallPilot
 Upgrading to high capacity
To add two MPB96 boards
 176 CallPilot
 1005r Server Maintenance and Diagnostics 177
 178 CallPilot
 PCI riser assembly inside power cable
 180 CallPilot
 PCI riser assembly alignment studs and slots
 182 CallPilot
 1005r Server Maintenance and Diagnostics 183
 184 CallPilot
 Maintaining the Bios and system board firmware
 Configuring the 1005r Bios and firmware
 When to upgrade the Bios
When to reconfigure the Bios
Requirements for upgrading or reconfiguring the Bios
To display the Nortel CallPilot Image Menu
 To upgrade the Bios and system board firmware
 1005r Server Maintenance and Diagnostics 189
 Bios settings
Bios settings
 1005r Server Maintenance and Diagnostics 191
 192 CallPilot
 Using system event logs
To view system event logs
 To save system event logs to a USB media drive
To clear system event logs
 1005r Server Maintenance and Diagnostics 195
 Indicators for video card failure
Maintaining the onboard video and network cards
Network card failure
Video card failure
 Bios
Index
 Index Standard
 June Index
 Index Standard
 See Post
 202 CallPilot
 Video card, failure 196 viewing Windows viewing
 204 CallPilot
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 1005r Server Maintenance and Diagnostics