Nortel Networks 1005r

Troubleshooting your CallPilot system Standard 1.10

40 CallPilot

Contents

Main Copyright 2007 Nortel Networks. Trademarks Page Information for Japan Warning Page Page Publication history Page Task List Page Contents 7 8 9 10 11 Page Chapter 1 How to get Help Getting Help from the Nortel Web site Getting Help over the phone from a Nortel Solutions Center Page Page 1005r server features Front control panel and features Page Back panel controls and features Page Maintenance and diagnostics overview Replacement parts Preparing for maintenance activities Outlining maintenance and diagnostics activities Standard 1.10 24 CallPilot Reference documents Fundamentals Planning and Engineering Installation and Configuration Administration Page Startup diagnostics overview Types of startup diagnostics Basic hardware check To run the startup test Table 1: Alarm fault LEDs Page Power-On Self-Test diagnostics To run the POST Interpreting POST diagnostics Table 2: POST beep codes Interpreting BIOS error messages BIOS error messages Table 3: BIOS error messages Page Page Page What to do when the server fails to boot into service This section suggests tasks you can perform to determine why the server fails the bootup cycle. To determine why the server fails to boot to Windows If CallPilot fails to boot to Windows, follow these steps: To determine why CallPilot fails to come into service Page Interpreting hard drive LEDs Page Page Page Overview Viewing event logs Types of Windows event logs Page Page Figure 6: System log Using TCP/IP diagnostic tools The ipconfig command Table 4: ipconfig command extensions To run the ipconfig command from Windows The ping command Table 5: ping command extensions To run the ping command from Windows The tracert command Table 6: Tracert parameters To run the tracert command from Windows The arp command Table 7: ARP command parameters To run the arp command from Windows The nbtstat command Table 8: nbstat command parameters To run the nbtstat command from Windows The netstat command Table 9: netstat command parameters Using the chkdsk utility Chkdsk utility syntax Table 10: Chksdsk utility parameters To run the chkdsk utility from Windows Page Page ISM overview Chapter 6 Monitoring multimedia hardware Understanding fault management Event processing Alarm notification Component dependencies Detecting hardware problems Alarm Monitor About alarms To investigate using the Alarm Monitor Figure 7: Alarm monitor screen Event Browser About events To investigate using the Event Browser Page Channel and Multimedia Monitors Disabling call channels The Maintenance screen What the Maintenance screen provides Page Table 11: Component sections Maintenance activities for each component Table 12: Maintenance activities Viewing component states Component states Alert icons To view the state of a hardware component Starting and stopping components Stop versus courtesy stop Components that you can start and stop To start or stop a component Page Running integrated diagnostics Before you begin Components with diagnostic tests available Diagnostic tests available for each component To run a diagnostic test If a diagnostic test fails or cannot be run Page Viewing the last diagnostics result To view the last diagnostics result Page Working with the Multimedia Monitor To view or work with multimedia channel states Page Working with the Channel Monitor To view or work with call channel states Page Page Overview Accessing the system utilities Diagnostics Tool To access the Diagnostics Tool To enable startup diagnostics To disable startup diagnostics Page PEP Maintenance utility To access the PEP Maintenance utility To view a list of all installed PEPs Session Trace To access the session trace tool To find a session Page CallPilot System Monitor To access the CallPilot System Monitor Page Page System Info tab Legend/Help tab Page Chapter 8 Replacing basic chassis components Page To replace the front bezel Removing and replacing the server cover Remove the server cover if you must service the interior of the server. To remove the server cover Figure 17: Server cover To replace the server cover Removing and replacing the processor air duct To remove the processor air duct Figure 18: Processor air duct To replace the processor air duct Replacing the power supply When to hot-swap the power supply To hot-swap a power supply Figure 19: Power supplies Replacing a hard drive To replace a SCSI hard drive Figure 20: Front panel Figure 21: SCSI hard drive carrier Figure 22: Hard disk drive location in carrier Replacing the four-fan assembly When to replace the cooling fan assembly To replace the four-fan assembly Figure 23: Cooling fan assembly Replacing the dual NIC card To replace a dual NIC card Page Page Page Page Page Figure 29: PCI riser assembly rear grooves Page Replacing the DVD combo drive To replace the DVD combo drive Figure 30: DVD combo drive assembly Page Replacing memory DIMMs To replace the DIMM cards Figure 31: Memory DIMM locations Page Replacing the software feature key To replace the software feature key Page Chapter 9 RAID operations Outlining RAID functions RAID configuring and splitting Verifying the RAID firmware To verify the RAID firmware version To upgrade or downgrade the RAID firmware Page Configuring RAID using LSI320-1 controller and Ctrl+M To configure an LSI320-1 RAID system Page Page Verifying consistency on the drives To perform a consistency check Page RAID splitting To split the RAID RAID synchronization after installing a PEP To synchronize the RAID after a successful PEP installation To synchronize the RAID after an unsuccessful PEP installation or data corruption can occur. Replacing the RAID card To replace the RAID card Page Page Page Figure 38: Low-riser PCI card Page Figure 40: PCI riser assembly rear grooves Page Page Page M1/CS1000 switch connectivity Table 14: MPB96 with M1/CS1000 switch Taking safety precautions Locating the voice processing boards DSP numbering and location DSP numbering MPB96 boards Replacing an MPB96 board To replace an MPB96 board Figure 43: DS30X cables for high capacity Page Page Page Figure 47: Full-height PCI card Page Page Page Upgrading to high capacity To add two MPB96 boards Figure 51: SCSI cable attached to RAID card Page Page Page Page Page Figure 58: DS30X cables for high capacity Page Page Page Configuring the 1005r BIOS and firmware When to upgrade the BIOS When to reconfigure the BIOS Requirements for upgrading or reconfiguring the BIOS To display the Nortel CallPilot Image Menu To upgrade the BIOS and system board firmware Page BIOS settings Table 15: BIOS settings Page Page Using system event logs To view system event logs To save system event logs to a USB media drive To clear system event logs Page Maintaining the onboard video and network cards Network card failure Video card failure Index A B C D E F G H I L M N P R S T U Page Page Page 1005r Server Maintenance and Diagnostics