Nortel Networks 1005r manual

Troubleshooting your CallPilot system

Standard 1.10

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CallPilot

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Nortel Networks 1005r manual Troubleshooting your CallPilot system Standard

Contents

1005r Server Maintenance and Diagnostics Copyright 2007 Nortel Networks June Japan Denan statement Following applies to server models 703t and 1002rpJapan Vcci statement Following applies to server models 703t, 201i, and 1002rp June Standard CallPilot 4.0, Standard 1.10 of the 1005r Server General releaseCallPilot 4.0, Standard 1.09 of the 1005r Server CallPilot 4.0, Standard 1.08 of the 1005r Server Publication history Task List 127 Contents Using CallPilot system utilities Index 197 Contents Standard How to get Help Getting Help over the phone from a Nortel Solutions CenterA p t e r Getting Help from the Nortel Web site Getting Help through a Nortel distributor or reseller Outlining maintenance and diagnostics activities This chapter 1005r server features Front control panel and features Front panel controls Back panel controls and features ID switch Hard drive 1 release leverDB15 Telco alarm RJ45 NIC 1 connector Connector not used Hard drive 0 pull handle June 2007Outlining maintenance and diagnostics activities Maintenance and diagnostics overview Replacement parts Preparing for maintenance activities Reference documents CallPilot Customer Documentation Map Troubleshooting your CallPilot system Startup diagnostics overview Types of startup diagnostics Basic hardware check To run the startup test Alarm fault LEDs June Interpreting Post diagnostics Power-On Self-Test diagnosticsTo run the Post Post beep codes Post beep codes Interpreting Bios error messages Bios error messages June 2007Troubleshooting your CallPilot system Last boot. If you did not add or remove Nvram / Cmos / Password NVRAM, CMOS, and passwords have What to do when the server fails to boot into service To determine why the server fails to boot to WindowsTo determine why CallPilot fails to come into Service If CallPilot fails to boot to Windows, follow these steps June Interpreting hard drive LEDs To immediately Performing a hardware shutdown Troubleshooting your CallPilot system Standard Using Windows online diagnostic tools Overview Viewing event logs Types of Windows event logs To use the operating system Event Viewer Event Viewer Application log System log Using TCP/IP diagnostic tools Ipconfig commandIpconfig command displays IP configuration information Ipconfig default Ipconfig command extensions To run the ipconfig command from WindowsIpconfig command syntax Ping command extensions Ping commandPing command syntax To run the ping command from Windows Tracert commandThis utility determines the route taken to a destination How tracert works To run the tracert command from Windows Tracert parametersTracert syntax Tracert parameters Arp command ARP command parametersARP command syntax ARP command parameters To run the arp command from Windows Nbtstat commandNbtstat command syntax Nbtstat command uses the following syntax Nbstat command parameters Nbstat command parameters To run the nbtstat command from Windows Netstat command Netstat command parametersNetstat command syntax Netstat command parameters Using the chkdsk utility Chkdsk utility syntaxChksdsk utility parameters Chkdsk utility uses the following syntax To run the chkdsk utility from Windows Using Windows online diagnostic tools Standard Monitoring server hardware ISM overview Monitoring multimedia hardware Understanding fault management Alarm notificationEvent processing Component dependencies All multimedia channels on the MPB96 card Detecting hardware problemsAll DS30X channels associated with the DS30X link To investigate using the Alarm Monitor Alarm MonitorAbout alarms Alarm monitor screen Event Browser To investigate using the Event BrowserAbout events Event Browser screen Channel and Multimedia Monitors Disabling call channels Maintenance screen What the Maintenance screen provides Partially expanded tree for 1005r Component sections Maintenance activities for each component Maintenance activities Viewing component states Component statesDuty state This state occurs quickly and is immediately Alert icons To view the state of a hardware component Starting and stopping components Stop versus courtesy stop Components that you can start and stopCourtesy stop Stop To start or stop a component Web messaging users so that they can log off Running integrated diagnostics Components with diagnostic tests availableTake the component out of service before you run Diagnostic test. See Starting and stopping components Diagnostic tests available for each component To run a diagnostic testIf a diagnostic test fails or cannot be run Monitoring multimedia hardware Standard Viewing the last diagnostics result To view the last diagnostics result Monitoring multimedia hardware Standard Working with the Multimedia Monitor To view or work with multimedia channel states All of the channels Working with the Channel Monitor To view or work with call channel states All of the channels associated with Using CallPilot system utilities Following table lists the CallPilot system utilities Accessing the system utilitiesRemoval Diagnostics Tool To access the Diagnostics ToolTo enable startup diagnostics To disable startup diagnostics Maintenance Startup Diag Disable To access the PEP Maintenance utility PEP Maintenance utilityTo view a list of all installed PEPs To access the session trace tool Session Trace To find a session Call Answering session To access the CallPilot System Monitor CallPilot System MonitorSystem Monitor tabs Channel Monitor tab CallPilot services Channel Monitor with M1 Ctms Service Ctms Server Telephony Tapi Telephony Service CallPilot Slee ServiceCallPilot Call Channel Router CallPilot Blue Call Router System Info tab DS30X links System Info tab 104 CallPilot Replacing basic chassis components Removing and replacing the front bezel To remove the front bezel To replace the front bezel To remove the server cover Removing and replacing the server coverHigh current inside the chassis can cause severe injury To replace the server cover Server cover Removing and replacing the processor air duct To remove the processor air ductRequirements You need a Phillips cross head screwdriver, #1 and #2 bit To replace the processor air duct Processor air duct To hot-swap a power supply Replacing the power supplyWhen to hot-swap the power supply Power supplies Replacing a hard drive To replace a Scsi hard drive Front panel Scsi hard drive carrier Hard disk drive location in carrier To replace the four-fan assembly Replacing the four-fan assemblyWhen to replace the cooling fan assembly Cooling fan assembly Replacing the dual NIC card To replace a dual NIC card DS30X cables for high capacity Scsi cable attached to RAID card PCI riser card assembly Low-riser PCI card PCI riser assembly power cord Malfunction PCI riser assembly rear grooves 128 CallPilot Replacing the DVD combo drive To replace the DVD combo drive DVD combo drive assembly 1005r Server Maintenance and Diagnostics 131 Replacing memory DIMMs To replace the Dimm cards Memory Dimm locations 134 CallPilot Replacing the software feature key To replace the software feature key Inserting the feature key RAID operations RAID configuring and splitting Outlining RAID functions Launch MegaRAID Power Console Plus Verifying the RAID firmwareTo verify the RAID firmware version Press Ctrl+M To upgrade or downgrade the RAID firmware System will now reboot. Press any key to continue To configure an LSI320-1 RAID system Configuring RAID using LSI320-1 controller and Ctrl+MTo configure RAID, do the following 1005r Server Maintenance and Diagnostics 143 RAID Verifying consistency on the drives To perform a consistency check Result An end of session message appears Click OK RAID splitting To split the RAID RAID synchronization after installing a PEP Do not make the failed drive online at this point, or dataCorruption can occur. If you failed the wrong drive by Mistake, you must select rebuild to bring it back into To synchronize the RAID after a successful PEP installation Do not use the Power Console for the following procedure Or data corruption can occur Replacing the RAID card To replace the RAID card Disconnect the Scsi cable from the RAID card Scsi cable to RAID card 1005r Server Maintenance and Diagnostics 155 156 CallPilot 1005r Server Maintenance and Diagnostics 157 158 CallPilot 1005r Server Maintenance and Diagnostics 159 160 CallPilot Replacing or adding voice processing boards A p t e r 1 MPB96 with M1/CS1000 switch M1/CS1000 switch connectivityTaking safety precautions Locating the voice processing boards 1005r server rear panel DSP numbering and location DSP numbering MPB96 boards Replacing an MPB96 board To replace an MPB96 board 1005r Server Maintenance and Diagnostics 167 168 CallPilot 1005r Server Maintenance and Diagnostics 169 CT bus cable attached to MPB96 boards Full-height PCI card Full-size PCI riser card red power cable PCI riser assembly rear studs and slots 174 CallPilot Upgrading to high capacity To add two MPB96 boards 176 CallPilot 1005r Server Maintenance and Diagnostics 177 178 CallPilot PCI riser assembly inside power cable 180 CallPilot PCI riser assembly alignment studs and slots 182 CallPilot 1005r Server Maintenance and Diagnostics 183 184 CallPilot Maintaining the Bios and system board firmware Configuring the 1005r Bios and firmware When to upgrade the Bios When to reconfigure the BiosRequirements for upgrading or reconfiguring the Bios To display the Nortel CallPilot Image Menu To upgrade the Bios and system board firmware 1005r Server Maintenance and Diagnostics 189 Bios settings Bios settings 1005r Server Maintenance and Diagnostics 191 192 CallPilot Using system event logs To view system event logs To save system event logs to a USB media drive To clear system event logs 1005r Server Maintenance and Diagnostics 195 Indicators for video card failure Maintaining the onboard video and network cardsNetwork card failure Video card failure Bios Index Index Standard June Index Index Standard See Post 202 CallPilot Video card, failure 196 viewing Windows viewing 204 CallPilot Page 1005r Server Maintenance and Diagnostics