Nortel Networks 1005r instruction

June 2007			Maintaining the BIOS and system board firmware

		USB Configuration	USB Function: Enabled
			Legacy USB Support: Auto
			Post64/100 Emulation: Disabled
			USB2.0 Controller: Enabled
			USB2.0 Controller Mode: HiSpeed

		PCI Configuration	Onboard Video: Enabled
			Dual Monitor Video: Disabled
			Onboard NIC: Enabled
			Onboard NIC1 ROM: Enabled
			Onboard NIC2 ROM: Enabled
			Onboard SCSI: Enabled
			Onboard SCSI ROM: Enabled
			Onboard SCSI Mode: IM/IME
			PCI Priority Arbitration: Disabled
			MMI/O Above4GB: Disabled

		Memory Configuration	DIMM 1A, 1B, 2A, 2B should be installed
			External Memory Test: Disabled
			Memory Re-test: Disabled
			Memory Re-Map feature: Enabled
			Memory Mirroring/Sparring: MIRRORING

Boot		Boot Settings Configuration	Quick Boot: Enabled
			Quiet Boot: DISABLED
			Boot Up Num Lock: Off
			PS2 Mouse Support: Auto
			Post Error Pause: Enabled
			Hit F2 message Display: Enabled
			Scan User Flash Area: Disabled

		Boot Device Priority	CD/DVD
			PCI Bus 03 Device 9 RAID Adapter

		Hard Disk Drives	PCI Bus 03 Device 09 RAID Adapter

		Removable Media	There should be no removable media

		ATAPI CDROM Drive	Sony CDROM/DVDROM

1005r Server Maintenance and Diagnostics

191

Image 191

Nortel Networks manual 1005r Server Maintenance and Diagnostics 191

Contents

1005r Server Maintenance and Diagnostics Copyright 2007 Nortel Networks June Following applies to server models 703t, 201i, and 1002rp Japan Denan statementFollowing applies to server models 703t and 1002rp Japan Vcci statement June Standard CallPilot 4.0, Standard 1.08 of the 1005r Server CallPilot 4.0, Standard 1.10 of the 1005r ServerGeneral release CallPilot 4.0, Standard 1.09 of the 1005r Server Publication history Task List 127 Contents Using CallPilot system utilities Index 197 Contents Standard Getting Help from the Nortel Web site How to get HelpGetting Help over the phone from a Nortel Solutions Center A p t e r Getting Help through a Nortel distributor or reseller This chapter Outlining maintenance and diagnostics activities Front control panel and features 1005r server features Front panel controls Hard drive 0 pull handle Back panel controls and featuresID switch Hard drive 1 release lever DB15 Telco alarm RJ45 NIC 1 connector Connector not used June 2007Outlining maintenance and diagnostics activities Maintenance and diagnostics overview Preparing for maintenance activities Replacement parts CallPilot Customer Documentation Map Reference documents Troubleshooting your CallPilot system Types of startup diagnostics Startup diagnostics overview To run the startup test Basic hardware check Alarm fault LEDs June To run the Post Power-On Self-Test diagnosticsInterpreting Post diagnostics Post beep codes Post beep codes Bios error messages Interpreting Bios error messages June 2007Troubleshooting your CallPilot system Last boot. If you did not add or remove NVRAM, CMOS, and passwords have Nvram / Cmos / Password If CallPilot fails to boot to Windows, follow these steps What to do when the server fails to boot into serviceTo determine why the server fails to boot to Windows To determine why CallPilot fails to come into Service June To immediately Interpreting hard drive LEDs Performing a hardware shutdown Troubleshooting your CallPilot system Standard Using Windows online diagnostic tools Overview Viewing event logs Types of Windows event logs Event Viewer To use the operating system Event Viewer Application log System log Ipconfig default Using TCP/IP diagnostic toolsIpconfig command Ipconfig command displays IP configuration information Ipconfig command syntax To run the ipconfig command from WindowsIpconfig command extensions Ping command syntax Ping commandPing command extensions How tracert works To run the ping command from WindowsTracert command This utility determines the route taken to a destination Tracert parameters To run the tracert command from WindowsTracert parameters Tracert syntax ARP command parameters Arp commandARP command parameters ARP command syntax Nbtstat command uses the following syntax To run the arp command from WindowsNbtstat command Nbtstat command syntax Nbstat command parameters Nbstat command parameters To run the nbtstat command from Windows Netstat command parameters Netstat commandNetstat command parameters Netstat command syntax Chkdsk utility uses the following syntax Using the chkdsk utilityChkdsk utility syntax Chksdsk utility parameters To run the chkdsk utility from Windows Using Windows online diagnostic tools Standard Monitoring server hardware ISM overview Monitoring multimedia hardware Component dependencies Understanding fault managementAlarm notification Event processing All DS30X channels associated with the DS30X link Detecting hardware problemsAll multimedia channels on the MPB96 card About alarms Alarm MonitorTo investigate using the Alarm Monitor Alarm monitor screen About events To investigate using the Event BrowserEvent Browser Event Browser screen Disabling call channels Channel and Multimedia Monitors What the Maintenance screen provides Maintenance screen Partially expanded tree for 1005r Component sections Maintenance activities Maintenance activities for each component This state occurs quickly and is immediately Viewing component statesComponent states Duty state Alert icons To view the state of a hardware component Starting and stopping components Stop Stop versus courtesy stopComponents that you can start and stop Courtesy stop To start or stop a component Web messaging users so that they can log off Diagnostic test. See Starting and stopping components Running integrated diagnosticsComponents with diagnostic tests available Take the component out of service before you run If a diagnostic test fails or cannot be run To run a diagnostic testDiagnostic tests available for each component Monitoring multimedia hardware Standard To view the last diagnostics result Viewing the last diagnostics result Monitoring multimedia hardware Standard To view or work with multimedia channel states Working with the Multimedia Monitor All of the channels To view or work with call channel states Working with the Channel Monitor All of the channels associated with Using CallPilot system utilities Removal Accessing the system utilitiesFollowing table lists the CallPilot system utilities To disable startup diagnostics Diagnostics ToolTo access the Diagnostics Tool To enable startup diagnostics Maintenance Startup Diag Disable To view a list of all installed PEPs PEP Maintenance utilityTo access the PEP Maintenance utility Session Trace To access the session trace tool To find a session Call Answering session Channel Monitor tab To access the CallPilot System MonitorCallPilot System Monitor System Monitor tabs Channel Monitor with M1 CallPilot services CallPilot Blue Call Router Ctms Service Ctms Server Telephony Tapi Telephony ServiceCallPilot Slee Service CallPilot Call Channel Router DS30X links System Info tab System Info tab 104 CallPilot Replacing basic chassis components To remove the front bezel Removing and replacing the front bezel To replace the front bezel High current inside the chassis can cause severe injury Removing and replacing the server coverTo remove the server cover Server cover To replace the server cover You need a Phillips cross head screwdriver, #1 and #2 bit Removing and replacing the processor air ductTo remove the processor air duct Requirements Processor air duct To replace the processor air duct When to hot-swap the power supply Replacing the power supplyTo hot-swap a power supply Power supplies To replace a Scsi hard drive Replacing a hard drive Front panel Scsi hard drive carrier Hard disk drive location in carrier When to replace the cooling fan assembly Replacing the four-fan assemblyTo replace the four-fan assembly Cooling fan assembly Replacing the dual NIC card To replace a dual NIC card DS30X cables for high capacity Scsi cable attached to RAID card PCI riser card assembly Low-riser PCI card Malfunction PCI riser assembly power cord PCI riser assembly rear grooves 128 CallPilot To replace the DVD combo drive Replacing the DVD combo drive DVD combo drive assembly 1005r Server Maintenance and Diagnostics 131 To replace the Dimm cards Replacing memory DIMMs Memory Dimm locations 134 CallPilot To replace the software feature key Replacing the software feature key Inserting the feature key RAID operations Outlining RAID functions RAID configuring and splitting Press Ctrl+M Launch MegaRAID Power Console PlusVerifying the RAID firmware To verify the RAID firmware version To upgrade or downgrade the RAID firmware System will now reboot. Press any key to continue To configure RAID, do the following Configuring RAID using LSI320-1 controller and Ctrl+MTo configure an LSI320-1 RAID system 1005r Server Maintenance and Diagnostics 143 RAID To perform a consistency check Verifying consistency on the drives Result An end of session message appears Click OK To split the RAID RAID splitting Mistake, you must select rebuild to bring it back into RAID synchronization after installing a PEPDo not make the failed drive online at this point, or data Corruption can occur. If you failed the wrong drive by To synchronize the RAID after a successful PEP installation Or data corruption can occur Do not use the Power Console for the following procedure Replacing the RAID card To replace the RAID card Disconnect the Scsi cable from the RAID card Scsi cable to RAID card 1005r Server Maintenance and Diagnostics 155 156 CallPilot 1005r Server Maintenance and Diagnostics 157 158 CallPilot 1005r Server Maintenance and Diagnostics 159 160 CallPilot A p t e r 1 Replacing or adding voice processing boards Taking safety precautions M1/CS1000 switch connectivityMPB96 with M1/CS1000 switch 1005r server rear panel Locating the voice processing boards DSP numbering MPB96 boards DSP numbering and location Replacing an MPB96 board To replace an MPB96 board 1005r Server Maintenance and Diagnostics 167 168 CallPilot 1005r Server Maintenance and Diagnostics 169 CT bus cable attached to MPB96 boards Full-height PCI card Full-size PCI riser card red power cable PCI riser assembly rear studs and slots 174 CallPilot To add two MPB96 boards Upgrading to high capacity 176 CallPilot 1005r Server Maintenance and Diagnostics 177 178 CallPilot PCI riser assembly inside power cable 180 CallPilot PCI riser assembly alignment studs and slots 182 CallPilot 1005r Server Maintenance and Diagnostics 183 184 CallPilot Maintaining the Bios and system board firmware Configuring the 1005r Bios and firmware To display the Nortel CallPilot Image Menu When to upgrade the BiosWhen to reconfigure the Bios Requirements for upgrading or reconfiguring the Bios To upgrade the Bios and system board firmware 1005r Server Maintenance and Diagnostics 189 Bios settings Bios settings 1005r Server Maintenance and Diagnostics 191 192 CallPilot To view system event logs Using system event logs To clear system event logs To save system event logs to a USB media drive 1005r Server Maintenance and Diagnostics 195 Video card failure Indicators for video card failureMaintaining the onboard video and network cards Network card failure Index Bios Index Standard June Index Index Standard See Post 202 CallPilot Video card, failure 196 viewing Windows viewing 204 CallPilot Page 1005r Server Maintenance and Diagnostics