Outlining maintenance and diagnostics activities Standard 1.10
22 CallPilot
Maintenance and diagnostics overview
The maintenance and diagnostic activities discussed in this guide are
divided into two groups of activities:
troubleshooting and diagnostics (identifying the cause of system
problems and resolving them)
performing hardware maintenance
This guide is for administrators, technicians, and engineers responsible
for maintaining a CallPilot server. This guide assumes that you have
basic computing skills and are familiar with the necessary safety
procedures.
If you cannot resolve your system problems with the resources described
in this guide, you can also refer to the Troubleshooting Guide (555-7101-
501).
Note: Nortel continually updates the Troubleshooting Guide. It is
available from the Partner Information Center (PIC) at
www.nortel.com/pic.
For information about restarting, shutting down, and powering up the
CallPilot server, see the Installation and Configuration Task List (555-
7101-210). You can be asked to perform one or more of these tasks while
maintaining your server.
Your CallPilot server comes preinstalled with the Windows operating
system and CallPilot server software. If your CallPilot server no longer
functions because of a software problem, you may need to reinstall the
CallPilot software or rebuild the system.
Note: If you load the firmware on the server, both power supplies and
hard drives must be connected and the hard drives must be online. If a
failure occurs on any of these components it is not reported by the server
LEDs or by ISM.