Nortel Networks 1005r manual Maintenance and diagnostics overview

Outlining maintenance and diagnostics activities Standard 1.10

Maintenance and diagnostics overview

The maintenance and diagnostic activities discussed in this guide are divided into two groups of activities:

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troubleshooting and diagnostics (identifying the cause of system problems and resolving them)

performing hardware maintenance

This guide is for administrators, technicians, and engineers responsible for maintaining a CallPilot server. This guide assumes that you have basic computing skills and are familiar with the necessary safety procedures.

If you cannot resolve your system problems with the resources described in this guide, you can also refer to the Troubleshooting Guide (555-7101- 501).

Note: Nortel continually updates the Troubleshooting Guide. It is available from the Partner Information Center (PIC) at www.nortel.com/pic.

For information about restarting, shutting down, and powering up the CallPilot server, see the Installation and Configuration Task List (555- 7101-210). You can be asked to perform one or more of these tasks while maintaining your server.

Your CallPilot server comes preinstalled with the Windows operating system and CallPilot server software. If your CallPilot server no longer functions because of a software problem, you may need to reinstall the CallPilot software or rebuild the system.

Note: If you load the firmware on the server, both power supplies and hard drives must be connected and the hard drives must be online. If a failure occurs on any of these components it is not reported by the server LEDs or by ISM.

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