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1005r
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206 pages, 1.87 Mb
Monitoring multimedia hardware
Standard 1.10
86
CallPilot
diagnostic result: pass or fail
the date and time the test was completed
Contents
Main
Copyright 2007 Nortel Networks.
Trademarks
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Information for Japan
Warning
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Publication history
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Task List
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Contents
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8
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11
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Chapter 1
How to get Help
Getting Help from the Nortel Web site
Getting Help over the phone from a Nortel Solutions Center
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1005r server features
Front control panel and features
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Back panel controls and features
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Maintenance and diagnostics overview
Replacement parts
Preparing for maintenance activities
Outlining maintenance and diagnostics activities Standard 1.10
24 CallPilot
Reference documents
Fundamentals
Planning and Engineering
Installation and Configuration
Administration
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Startup diagnostics overview
Types of startup diagnostics
Basic hardware check
To run the startup test
Table 1: Alarm fault LEDs
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Power-On Self-Test diagnostics
To run the POST
Interpreting POST diagnostics
Table 2: POST beep codes
Interpreting BIOS error messages
BIOS error messages
Table 3: BIOS error messages
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What to do when the server fails to boot into service
This section suggests tasks you can perform to determine why the server fails the bootup cycle.
To determine why the server fails to boot to Windows
If CallPilot fails to boot to Windows, follow these steps:
To determine why CallPilot fails to come into service
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Interpreting hard drive LEDs
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Overview
Viewing event logs
Types of Windows event logs
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Figure 6: System log
Using TCP/IP diagnostic tools
The ipconfig command
Table 4: ipconfig command extensions
To run the ipconfig command from Windows
The ping command
Table 5: ping command extensions
To run the ping command from Windows
The tracert command
Table 6: Tracert parameters
To run the tracert command from Windows
The arp command
Table 7: ARP command parameters
To run the arp command from Windows
The nbtstat command
Table 8: nbstat command parameters
To run the nbtstat command from Windows
The netstat command
Table 9: netstat command parameters
Using the chkdsk utility
Chkdsk utility syntax
Table 10: Chksdsk utility parameters
To run the chkdsk utility from Windows
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ISM overview
Chapter 6
Monitoring multimedia hardware
Understanding fault management
Event processing
Alarm notification
Component dependencies
Detecting hardware problems
Alarm Monitor
About alarms
To investigate using the Alarm Monitor
Figure 7: Alarm monitor screen
Event Browser
About events
To investigate using the Event Browser
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Channel and Multimedia Monitors
Disabling call channels
The Maintenance screen
What the Maintenance screen provides
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Table 11: Component sections
Maintenance activities for each component
Table 12: Maintenance activities
Viewing component states
Component states
Alert icons
To view the state of a hardware component
Starting and stopping components
Stop versus courtesy stop
Components that you can start and stop
To start or stop a component
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Running integrated diagnostics
Before you begin
Components with diagnostic tests available
Diagnostic tests available for each component
To run a diagnostic test
If a diagnostic test fails or cannot be run
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Viewing the last diagnostics result
To view the last diagnostics result
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Working with the Multimedia Monitor
To view or work with multimedia channel states
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Working with the Channel Monitor
To view or work with call channel states
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Overview
Accessing the system utilities
Diagnostics Tool
To access the Diagnostics Tool
To enable startup diagnostics
To disable startup diagnostics
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PEP Maintenance utility
To access the PEP Maintenance utility
To view a list of all installed PEPs
Session Trace
To access the session trace tool
To find a session
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CallPilot System Monitor
To access the CallPilot System Monitor
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Page
System Info tab
Legend/Help tab
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Chapter 8
Replacing basic chassis components
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To replace the front bezel
Removing and replacing the server cover
Remove the server cover if you must service the interior of the server.
To remove the server cover
Figure 17: Server cover
To replace the server cover
Removing and replacing the processor air duct
To remove the processor air duct
Figure 18: Processor air duct
To replace the processor air duct
Replacing the power supply
When to hot-swap the power supply
To hot-swap a power supply
Figure 19: Power supplies
Replacing a hard drive
To replace a SCSI hard drive
Figure 20: Front panel
Figure 21: SCSI hard drive carrier
Figure 22: Hard disk drive location in carrier
Replacing the four-fan assembly
When to replace the cooling fan assembly
To replace the four-fan assembly
Figure 23: Cooling fan assembly
Replacing the dual NIC card
To replace a dual NIC card
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Figure 29: PCI riser assembly rear grooves
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Replacing the DVD combo drive
To replace the DVD combo drive
Figure 30: DVD combo drive assembly
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Replacing memory DIMMs
To replace the DIMM cards
Figure 31: Memory DIMM locations
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Replacing the software feature key
To replace the software feature key
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Chapter 9
RAID operations
Outlining RAID functions
RAID configuring and splitting
Verifying the RAID firmware
To verify the RAID firmware version
To upgrade or downgrade the RAID firmware
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Configuring RAID using LSI320-1 controller and Ctrl+M
To configure an LSI320-1 RAID system
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Verifying consistency on the drives
To perform a consistency check
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RAID splitting
To split the RAID
RAID synchronization after installing a PEP
To synchronize the RAID after a successful PEP installation
To synchronize the RAID after an unsuccessful PEP installation
or data corruption can occur.
Replacing the RAID card
To replace the RAID card
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Figure 38: Low-riser PCI card
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Figure 40: PCI riser assembly rear grooves
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M1/CS1000 switch connectivity
Table 14: MPB96 with M1/CS1000 switch
Taking safety precautions
Locating the voice processing boards
DSP numbering and location
DSP numbering MPB96 boards
Replacing an MPB96 board
To replace an MPB96 board
Figure 43: DS30X cables for high capacity
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Figure 47: Full-height PCI card
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Upgrading to high capacity
To add two MPB96 boards
Figure 51: SCSI cable attached to RAID card
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Figure 58: DS30X cables for high capacity
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Configuring the 1005r BIOS and firmware
When to upgrade the BIOS
When to reconfigure the BIOS
Requirements for upgrading or reconfiguring the BIOS
To display the Nortel CallPilot Image Menu
To upgrade the BIOS and system board firmware
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BIOS settings
Table 15: BIOS settings
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Using system event logs
To view system event logs
To save system event logs to a USB media drive
To clear system event logs
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Maintaining the onboard video and network cards
Network card failure
Video card failure
Index
A
B
C
D
E
F
G
H
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T
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1005r Server Maintenance and Diagnostics
