Nortel Networks 1005r manual Session Trace, To access the session trace tool

Using CallPilot system utilities Standard 1.10

Session Trace

The Session Trace tool displays detailed information about the activity in a user’s mailbox and the state of the message waiting indicator (MWI). The session information includes:

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voice messaging

call answering

express messaging activity (messages composed and sent or left in a mailbox)

the number of messages played or unplayed at the beginning, middle, and end of a session

messages and personal distribution lists restored to a mailbox

the last change to the MWI (turned on or off, or untouched)

This session information lets an administrator or technician study the state of a user’s mailbox and the MWI, and to use that information to follow user complaints. For example, a user can complain that the MWI was on, but no voice messages were in the mailbox when the user logged on. The session information can tell the administrator why the MWI was turned on.

To access the session trace tool

From the Windows desktop, click Start > Programs > CallPilot > System Utilities > Session Trace Tool.

Result: The MCE Session Trace dialog box appears.

96 CallPilot