Performing a hardware shutdown | Nortel Networks 1005r guide

June 2007

Troubleshooting your CallPilot system

Performing a hardware shutdown

If you cannot shut the server down using Windows, press the power switch on the front panel and hold it in for more than 1 second. The server saves all system data and then powers off.

1005r Server Maintenance and Diagnostics

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Nortel Networks 1005r manual Performing a hardware shutdown

Contents

1005r Server Maintenance and Diagnostics Copyright 2007 Nortel Networks June Following applies to server models 703t, 201i, and 1002rp Japan Denan statementFollowing applies to server models 703t and 1002rp Japan Vcci statement June Standard CallPilot 4.0, Standard 1.08 of the 1005r Server CallPilot 4.0, Standard 1.10 of the 1005r ServerGeneral release CallPilot 4.0, Standard 1.09 of the 1005r Server Publication history Task List 127 Contents Using CallPilot system utilities Index 197 Contents Standard Getting Help from the Nortel Web site How to get HelpGetting Help over the phone from a Nortel Solutions Center A p t e r Getting Help through a Nortel distributor or reseller This chapter Outlining maintenance and diagnostics activities Front control panel and features 1005r server features Front panel controls Hard drive 0 pull handle Back panel controls and featuresID switch Hard drive 1 release lever DB15 Telco alarm RJ45 NIC 1 connector Connector not used June 2007Outlining maintenance and diagnostics activities Maintenance and diagnostics overview Preparing for maintenance activities Replacement parts CallPilot Customer Documentation Map Reference documents Troubleshooting your CallPilot system Types of startup diagnostics Startup diagnostics overview To run the startup test Basic hardware check Alarm fault LEDs June Power-On Self-Test diagnostics Interpreting Post diagnosticsTo run the Post Post beep codes Post beep codes Bios error messages Interpreting Bios error messages June 2007Troubleshooting your CallPilot system Last boot. If you did not add or remove NVRAM, CMOS, and passwords have Nvram / Cmos / Password If CallPilot fails to boot to Windows, follow these steps What to do when the server fails to boot into serviceTo determine why the server fails to boot to Windows To determine why CallPilot fails to come into Service June To immediately Interpreting hard drive LEDs Performing a hardware shutdown Troubleshooting your CallPilot system Standard Using Windows online diagnostic tools Overview Viewing event logs Types of Windows event logs Event Viewer To use the operating system Event Viewer Application log System log Ipconfig default Using TCP/IP diagnostic toolsIpconfig command Ipconfig command displays IP configuration information To run the ipconfig command from Windows Ipconfig command extensionsIpconfig command syntax Ping command Ping command extensionsPing command syntax How tracert works To run the ping command from WindowsTracert command This utility determines the route taken to a destination Tracert parameters To run the tracert command from WindowsTracert parameters Tracert syntax ARP command parameters Arp commandARP command parameters ARP command syntax Nbtstat command uses the following syntax To run the arp command from WindowsNbtstat command Nbtstat command syntax Nbstat command parameters Nbstat command parameters To run the nbtstat command from Windows Netstat command parameters Netstat commandNetstat command parameters Netstat command syntax Chkdsk utility uses the following syntax Using the chkdsk utilityChkdsk utility syntax Chksdsk utility parameters To run the chkdsk utility from Windows Using Windows online diagnostic tools Standard Monitoring server hardware ISM overview Monitoring multimedia hardware Component dependencies Understanding fault managementAlarm notification Event processing Detecting hardware problems All multimedia channels on the MPB96 cardAll DS30X channels associated with the DS30X link Alarm Monitor To investigate using the Alarm MonitorAbout alarms Alarm monitor screen To investigate using the Event Browser Event BrowserAbout events Event Browser screen Disabling call channels Channel and Multimedia Monitors What the Maintenance screen provides Maintenance screen Partially expanded tree for 1005r Component sections Maintenance activities Maintenance activities for each component This state occurs quickly and is immediately Viewing component statesComponent states Duty state Alert icons To view the state of a hardware component Starting and stopping components Stop Stop versus courtesy stopComponents that you can start and stop Courtesy stop To start or stop a component Web messaging users so that they can log off Diagnostic test. See Starting and stopping components Running integrated diagnosticsComponents with diagnostic tests available Take the component out of service before you run To run a diagnostic test Diagnostic tests available for each componentIf a diagnostic test fails or cannot be run Monitoring multimedia hardware Standard To view the last diagnostics result Viewing the last diagnostics result Monitoring multimedia hardware Standard To view or work with multimedia channel states Working with the Multimedia Monitor All of the channels To view or work with call channel states Working with the Channel Monitor All of the channels associated with Using CallPilot system utilities Accessing the system utilities Following table lists the CallPilot system utilitiesRemoval To disable startup diagnostics Diagnostics ToolTo access the Diagnostics Tool To enable startup diagnostics Maintenance Startup Diag Disable PEP Maintenance utility To access the PEP Maintenance utilityTo view a list of all installed PEPs Session Trace To access the session trace tool To find a session Call Answering session Channel Monitor tab To access the CallPilot System MonitorCallPilot System Monitor System Monitor tabs Channel Monitor with M1 CallPilot services CallPilot Blue Call Router Ctms Service Ctms Server Telephony Tapi Telephony ServiceCallPilot Slee Service CallPilot Call Channel Router DS30X links System Info tab System Info tab 104 CallPilot Replacing basic chassis components To remove the front bezel Removing and replacing the front bezel To replace the front bezel Removing and replacing the server cover To remove the server coverHigh current inside the chassis can cause severe injury Server cover To replace the server cover You need a Phillips cross head screwdriver, #1 and #2 bit Removing and replacing the processor air ductTo remove the processor air duct Requirements Processor air duct To replace the processor air duct Replacing the power supply To hot-swap a power supplyWhen to hot-swap the power supply Power supplies To replace a Scsi hard drive Replacing a hard drive Front panel Scsi hard drive carrier Hard disk drive location in carrier Replacing the four-fan assembly To replace the four-fan assemblyWhen to replace the cooling fan assembly Cooling fan assembly Replacing the dual NIC card To replace a dual NIC card DS30X cables for high capacity Scsi cable attached to RAID card PCI riser card assembly Low-riser PCI card Malfunction PCI riser assembly power cord PCI riser assembly rear grooves 128 CallPilot To replace the DVD combo drive Replacing the DVD combo drive DVD combo drive assembly 1005r Server Maintenance and Diagnostics 131 To replace the Dimm cards Replacing memory DIMMs Memory Dimm locations 134 CallPilot To replace the software feature key Replacing the software feature key Inserting the feature key RAID operations Outlining RAID functions RAID configuring and splitting Press Ctrl+M Launch MegaRAID Power Console PlusVerifying the RAID firmware To verify the RAID firmware version To upgrade or downgrade the RAID firmware System will now reboot. Press any key to continue Configuring RAID using LSI320-1 controller and Ctrl+M To configure an LSI320-1 RAID systemTo configure RAID, do the following 1005r Server Maintenance and Diagnostics 143 RAID To perform a consistency check Verifying consistency on the drives Result An end of session message appears Click OK To split the RAID RAID splitting Mistake, you must select rebuild to bring it back into RAID synchronization after installing a PEPDo not make the failed drive online at this point, or data Corruption can occur. If you failed the wrong drive by To synchronize the RAID after a successful PEP installation Or data corruption can occur Do not use the Power Console for the following procedure Replacing the RAID card To replace the RAID card Disconnect the Scsi cable from the RAID card Scsi cable to RAID card 1005r Server Maintenance and Diagnostics 155 156 CallPilot 1005r Server Maintenance and Diagnostics 157 158 CallPilot 1005r Server Maintenance and Diagnostics 159 160 CallPilot A p t e r 1 Replacing or adding voice processing boards M1/CS1000 switch connectivity MPB96 with M1/CS1000 switchTaking safety precautions 1005r server rear panel Locating the voice processing boards DSP numbering MPB96 boards DSP numbering and location Replacing an MPB96 board To replace an MPB96 board 1005r Server Maintenance and Diagnostics 167 168 CallPilot 1005r Server Maintenance and Diagnostics 169 CT bus cable attached to MPB96 boards Full-height PCI card Full-size PCI riser card red power cable PCI riser assembly rear studs and slots 174 CallPilot To add two MPB96 boards Upgrading to high capacity 176 CallPilot 1005r Server Maintenance and Diagnostics 177 178 CallPilot PCI riser assembly inside power cable 180 CallPilot PCI riser assembly alignment studs and slots 182 CallPilot 1005r Server Maintenance and Diagnostics 183 184 CallPilot Maintaining the Bios and system board firmware Configuring the 1005r Bios and firmware To display the Nortel CallPilot Image Menu When to upgrade the BiosWhen to reconfigure the Bios Requirements for upgrading or reconfiguring the Bios To upgrade the Bios and system board firmware 1005r Server Maintenance and Diagnostics 189 Bios settings Bios settings 1005r Server Maintenance and Diagnostics 191 192 CallPilot To view system event logs Using system event logs To clear system event logs To save system event logs to a USB media drive 1005r Server Maintenance and Diagnostics 195 Video card failure Indicators for video card failureMaintaining the onboard video and network cards Network card failure Index Bios Index Standard June Index Index Standard See Post 202 CallPilot Video card, failure 196 viewing Windows viewing 204 CallPilot Page 1005r Server Maintenance and Diagnostics