June 2007 Monitoring multimedia hardware
1005r Server Maintenance and Diagnostics 65
Note: The components in your system are based on your CallPilot server
type and switch type. Disregard dependencies for components not in
your system.
Detecting hardware problems
Typically, you first become aware of a hardware problem when an alarm
is raised. All hardware faults produce an alarm (or series of alarms,
depending on the problem) in the Alarm Monitor.
Other indications of a hardware problem include the following:
user complaints
call processing difficulties, such as busy signals, static, dropped
calls, connection problems, and cross talk (hearing other
conversations)
system administrator logon difficulties
alert icons on the Maintenance screen
Component Dependent components
Media bus All MPBs, all multimedia channels, and all call
channels.
MPB board All multimedia and call channels associated with the
MPB board.
Time switch All multimedia and call channels associated with the
same MPB as the time switch.
MPB96 All multimedia channels on the MPB96 card.
DS30X All DS30X channels associated with the DS30X link.