Overview | Nortel Networks 1005r specification

Using Windows online diagnostic tools

Standard 1.10

Overview

This section describes how to access the run-time online diagnostic tools provided by the Windows server software. Use the following tools when a serious problem prevents the use of the CallPilot diagnostic tools that are available in CallPilot Manager:

Windows Event Viewer

TCP/IP diagnostics

chkdsk utility

CAUTION

Risk of software corruption

Do not run any utilities that are not documented in this guide.

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CallPilot

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Nortel Networks 1005r manual Overview

Contents

1005r Server Maintenance and Diagnostics Copyright 2007 Nortel Networks June Japan Vcci statement Japan Denan statementFollowing applies to server models 703t and 1002rp Following applies to server models 703t, 201i, and 1002rp June Standard CallPilot 4.0, Standard 1.09 of the 1005r Server CallPilot 4.0, Standard 1.10 of the 1005r ServerGeneral release CallPilot 4.0, Standard 1.08 of the 1005r Server Publication history Task List 127 Contents Using CallPilot system utilities Index 197 Contents Standard A p t e r How to get HelpGetting Help over the phone from a Nortel Solutions Center Getting Help from the Nortel Web site Getting Help through a Nortel distributor or reseller Outlining maintenance and diagnostics activities This chapter 1005r server features Front control panel and features Front panel controls DB15 Telco alarm RJ45 NIC 1 connector Connector not used Back panel controls and featuresID switch Hard drive 1 release lever Hard drive 0 pull handle June 2007Outlining maintenance and diagnostics activities Maintenance and diagnostics overview Replacement parts Preparing for maintenance activities Reference documents CallPilot Customer Documentation Map Troubleshooting your CallPilot system Startup diagnostics overview Types of startup diagnostics Basic hardware check To run the startup test Alarm fault LEDs June Power-On Self-Test diagnostics Interpreting Post diagnosticsTo run the Post Post beep codes Post beep codes Interpreting Bios error messages Bios error messages June 2007Troubleshooting your CallPilot system Last boot. If you did not add or remove Nvram / Cmos / Password NVRAM, CMOS, and passwords have To determine why CallPilot fails to come into Service What to do when the server fails to boot into serviceTo determine why the server fails to boot to Windows If CallPilot fails to boot to Windows, follow these steps June Interpreting hard drive LEDs To immediately Performing a hardware shutdown Troubleshooting your CallPilot system Standard Using Windows online diagnostic tools Overview Viewing event logs Types of Windows event logs To use the operating system Event Viewer Event Viewer Application log System log Ipconfig command displays IP configuration information Using TCP/IP diagnostic toolsIpconfig command Ipconfig default To run the ipconfig command from Windows Ipconfig command extensionsIpconfig command syntax Ping command Ping command extensionsPing command syntax This utility determines the route taken to a destination To run the ping command from WindowsTracert command How tracert works Tracert syntax To run the tracert command from WindowsTracert parameters Tracert parameters ARP command syntax Arp commandARP command parameters ARP command parameters Nbtstat command syntax To run the arp command from WindowsNbtstat command Nbtstat command uses the following syntax Nbstat command parameters Nbstat command parameters To run the nbtstat command from Windows Netstat command syntax Netstat commandNetstat command parameters Netstat command parameters Chksdsk utility parameters Using the chkdsk utilityChkdsk utility syntax Chkdsk utility uses the following syntax To run the chkdsk utility from Windows Using Windows online diagnostic tools Standard Monitoring server hardware ISM overview Monitoring multimedia hardware Event processing Understanding fault managementAlarm notification Component dependencies Detecting hardware problems All multimedia channels on the MPB96 cardAll DS30X channels associated with the DS30X link Alarm Monitor To investigate using the Alarm MonitorAbout alarms Alarm monitor screen To investigate using the Event Browser Event BrowserAbout events Event Browser screen Channel and Multimedia Monitors Disabling call channels Maintenance screen What the Maintenance screen provides Partially expanded tree for 1005r Component sections Maintenance activities for each component Maintenance activities Duty state Viewing component statesComponent states This state occurs quickly and is immediately Alert icons To view the state of a hardware component Starting and stopping components Courtesy stop Stop versus courtesy stopComponents that you can start and stop Stop To start or stop a component Web messaging users so that they can log off Take the component out of service before you run Running integrated diagnosticsComponents with diagnostic tests available Diagnostic test. See Starting and stopping components To run a diagnostic test Diagnostic tests available for each componentIf a diagnostic test fails or cannot be run Monitoring multimedia hardware Standard Viewing the last diagnostics result To view the last diagnostics result Monitoring multimedia hardware Standard Working with the Multimedia Monitor To view or work with multimedia channel states All of the channels Working with the Channel Monitor To view or work with call channel states All of the channels associated with Using CallPilot system utilities Accessing the system utilities Following table lists the CallPilot system utilitiesRemoval To enable startup diagnostics Diagnostics ToolTo access the Diagnostics Tool To disable startup diagnostics Maintenance Startup Diag Disable PEP Maintenance utility To access the PEP Maintenance utilityTo view a list of all installed PEPs To access the session trace tool Session Trace To find a session Call Answering session System Monitor tabs To access the CallPilot System MonitorCallPilot System Monitor Channel Monitor tab CallPilot services Channel Monitor with M1 CallPilot Call Channel Router Ctms Service Ctms Server Telephony Tapi Telephony ServiceCallPilot Slee Service CallPilot Blue Call Router System Info tab DS30X links System Info tab 104 CallPilot Replacing basic chassis components Removing and replacing the front bezel To remove the front bezel To replace the front bezel Removing and replacing the server cover To remove the server coverHigh current inside the chassis can cause severe injury To replace the server cover Server cover Requirements Removing and replacing the processor air ductTo remove the processor air duct You need a Phillips cross head screwdriver, #1 and #2 bit To replace the processor air duct Processor air duct Replacing the power supply To hot-swap a power supplyWhen to hot-swap the power supply Power supplies Replacing a hard drive To replace a Scsi hard drive Front panel Scsi hard drive carrier Hard disk drive location in carrier Replacing the four-fan assembly To replace the four-fan assemblyWhen to replace the cooling fan assembly Cooling fan assembly Replacing the dual NIC card To replace a dual NIC card DS30X cables for high capacity Scsi cable attached to RAID card PCI riser card assembly Low-riser PCI card PCI riser assembly power cord Malfunction PCI riser assembly rear grooves 128 CallPilot Replacing the DVD combo drive To replace the DVD combo drive DVD combo drive assembly 1005r Server Maintenance and Diagnostics 131 Replacing memory DIMMs To replace the Dimm cards Memory Dimm locations 134 CallPilot Replacing the software feature key To replace the software feature key Inserting the feature key RAID operations RAID configuring and splitting Outlining RAID functions To verify the RAID firmware version Launch MegaRAID Power Console PlusVerifying the RAID firmware Press Ctrl+M To upgrade or downgrade the RAID firmware System will now reboot. Press any key to continue Configuring RAID using LSI320-1 controller and Ctrl+M To configure an LSI320-1 RAID systemTo configure RAID, do the following 1005r Server Maintenance and Diagnostics 143 RAID Verifying consistency on the drives To perform a consistency check Result An end of session message appears Click OK RAID splitting To split the RAID Corruption can occur. If you failed the wrong drive by RAID synchronization after installing a PEPDo not make the failed drive online at this point, or data Mistake, you must select rebuild to bring it back into To synchronize the RAID after a successful PEP installation Do not use the Power Console for the following procedure Or data corruption can occur Replacing the RAID card To replace the RAID card Disconnect the Scsi cable from the RAID card Scsi cable to RAID card 1005r Server Maintenance and Diagnostics 155 156 CallPilot 1005r Server Maintenance and Diagnostics 157 158 CallPilot 1005r Server Maintenance and Diagnostics 159 160 CallPilot Replacing or adding voice processing boards A p t e r 1 M1/CS1000 switch connectivity MPB96 with M1/CS1000 switchTaking safety precautions Locating the voice processing boards 1005r server rear panel DSP numbering and location DSP numbering MPB96 boards Replacing an MPB96 board To replace an MPB96 board 1005r Server Maintenance and Diagnostics 167 168 CallPilot 1005r Server Maintenance and Diagnostics 169 CT bus cable attached to MPB96 boards Full-height PCI card Full-size PCI riser card red power cable PCI riser assembly rear studs and slots 174 CallPilot Upgrading to high capacity To add two MPB96 boards 176 CallPilot 1005r Server Maintenance and Diagnostics 177 178 CallPilot PCI riser assembly inside power cable 180 CallPilot PCI riser assembly alignment studs and slots 182 CallPilot 1005r Server Maintenance and Diagnostics 183 184 CallPilot Maintaining the Bios and system board firmware Configuring the 1005r Bios and firmware Requirements for upgrading or reconfiguring the Bios When to upgrade the BiosWhen to reconfigure the Bios To display the Nortel CallPilot Image Menu To upgrade the Bios and system board firmware 1005r Server Maintenance and Diagnostics 189 Bios settings Bios settings 1005r Server Maintenance and Diagnostics 191 192 CallPilot Using system event logs To view system event logs To save system event logs to a USB media drive To clear system event logs 1005r Server Maintenance and Diagnostics 195 Network card failure Indicators for video card failureMaintaining the onboard video and network cards Video card failure Bios Index Index Standard June Index Index Standard See Post 202 CallPilot Video card, failure 196 viewing Windows viewing 204 CallPilot Page 1005r Server Maintenance and Diagnostics