Nortel Networks 1005r manual Channel and Multimedia Monitors, Disabling call channels

Monitoring multimedia hardware Standard 1.10

Channel and Multimedia Monitors

The Channel Monitor shows the status of call channels. The call channels are the connections between the server and the switch that carry the call signals to CallPilot.

The Multimedia Monitor shows the status of multimedia channels. The multimedia channels are the DSP ports that process the calls. They are the voice, fax, and speech recognition channels.

Disabling call channels

If you must take the CallPilot system out of service to perform software or hardware maintenance, Nortel recommends that you disable all call channels first. There are two ways to disable the call channels:

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Courtesy stop the channels (preferred method).

When you courtesy stop call channels, CallPilot waits until the channels are no longer active before disabling them, instead of suddenly terminating active calls.

Stop the channels.

When you stop channels, you suddenly disable them and terminate all active calls.

70 CallPilot