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14 Chapter 1 About Call Center
How to get help
USA and Canada
Authorized Distributors - ITAS Technical Support
Telephone:
If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#.
If you do not yet have a PIN Code, or for general questions and first line support, you can enter ERC 338#.
Website:
http://www.nortelnetworks.com/itas/
email:
naitas@nortelnetworks.com
Presales Support (CSAN)
Telephone:
EMEA (Europe, Middle East, Africa)
Technical Support - CTAS
Telephone: 00800 800 89009
Fax:
email:
emeahelp@nortelnetworks.com
CALA (Caribbean & Latin America)
Technical Support - CTAS
Telephone:
email:
csrmgmt@nortelnetworks.com
APAC (Asia Pacific)
Technical Support - CTAS
Telephone:
+61 388664627
Fax:
+61 388664644
•email:
asia_support@nortelnetworks.com
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