70Chapter 6 Setting up skillset mailboxes

Playing skillset mailbox messages

Use the procedure for playing messages that corresponds to the interface you use:

“To play skillset mailbox messages - Norstar Voice Mail” on page 70

“To play skillset mailbox messages - CallPilot” on page 72

To play skillset mailbox messages - Norstar Voice Mail

Use this procedure if you use the Norstar Voice Mail interface.

2 new 0 saved

PLAY REC ADMIN

1Press ·°⁄.

Follow the voice prompts or the display button options on your telephone to open the skillset mailbox.

2Press PLAY or ¤to listen to your messages.

For other options, refer to the table “Playing skillset mailbox messages - Norstar Voice Mail” on page 70.

3Press ®to end the session.

The table “Playing skillset mailbox messages - Norstar Voice Mail” shows the message options available to you during and after playing messages.

Playing skillset mailbox messages - Norstar Voice Mail

Option

Button

Available

Available

Description

 

 

while

after

 

 

 

playing

playing

 

 

 

 

 

 

Back up

 

 

Rewinds the message three seconds and resumes

 

or

 

playing it.

 

 

 

 

< <<

 

 

 

 

 

 

 

 

Copy

 

 

Sends a copy of the message to one or more mailboxes.

 

or

If you record an introduction, it must be longer than three

 

seconds.

 

COPY

 

 

 

 

 

 

 

 

 

 

 

End of

‹‹

 

 

Goes to the end of the message.

Message

or

 

 

 

 

 

 

> >> > >>

 

 

 

 

 

 

 

 

Envelope

 

 

Plays the information in the message envelope. Envelope

 

 

information includes the date and time the message was

 

 

sent and, if the message is internal, the directory name of

 

 

 

 

 

 

 

 

the sender.

 

 

 

 

 

Erase

°

 

 

Deletes the message currently playing. If no messages

 

or

are playing, deletes the last message played. Deleted

 

messages remain in the skillset mailbox until the session

 

ERASE

 

 

 

 

 

ends. (Refer to Notes 1 and 2 on page 71.)

 

 

 

 

 

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Nortel Networks Call Center Telephone manual Playing skillset mailbox messages