|
|
|
|
| Chapter 6 Setting up skillset mailboxes 71 |
|
|
|
|
|
|
|
|
|
|
|
|
| Playing skillset mailbox messages - Norstar Voice Mail | ||||
|
|
|
|
|
|
| Option | Button | Available | Available | Description |
|
|
| while | after |
|
|
|
| playing | playing |
|
|
|
|
|
|
|
| Forward | ‹ |
|
| Advances the message three seconds and continues |
|
| or | ✔ |
| playing from that point. |
|
|
|
| ||
|
| > >> |
|
|
|
|
|
|
|
|
|
| Next | fl |
|
| Plays the next message in the skillset mailbox. If you use |
|
| or | ✔ | ✔ | this while a message is playing, it stops playing the |
|
| current message and plays the next message in the | |||
|
| ££ |
|
| |
|
|
|
| skillset mailbox. | |
|
|
|
|
|
|
| Pause/ | ¤ |
|
| Temporarily stops a message. When you stop the |
| Continue | or |
|
| message, you can play the previous message, continue |
|
| ✔ |
| playing the current message, or skip to the next message. | |
|
| STOP/ |
| ||
|
|
|
|
| |
|
| PLAY |
|
|
|
|
|
|
|
|
|
| Previous | › | ✔ | ✔ | Stops playing the current message and plays the previous |
|
|
| message. | ||
|
|
|
|
| |
|
|
|
|
|
|
| Quit | • |
| ✔ | Stops playing the message and plays the Mailbox main |
|
|
|
| menu options. | |
|
|
|
|
| |
|
|
|
|
|
|
| Replay | ⁄⁄ |
|
| Replays the message from the beginning. |
|
| or | ✔ |
|
|
|
| < << < << |
|
|
|
|
|
|
|
|
|
| Replay | ⁄ |
| ✔ | Replays the last message. |
|
|
|
|
| |
|
|
|
|
|
|
| Reply | · |
|
| Replies to a message. (Refer to Note 3 on page 72) |
|
| or | ✔ | ✔ | The reply can be either: |
|
| - a message to an internal sender’s mailbox | |||
|
| REPLY | |||
|
|
|
| - a telephone call to an internal or external | |
|
|
|
|
| party (Refer to Note 4 on page 72.) |
|
|
|
|
|
|
| Save | ‡‡ |
|
| Saves the message being played. (If you do not delete a |
| Message | or |
|
| message, it is automatically saved). This option is not |
|
| ✔ |
| shown on the display unless you erase a message. If you | |
|
| SAVE |
| ||
|
|
| erase a message and play the message again, you can | ||
|
|
|
| ||
|
|
|
|
| press SAVE on a two line display telephone. (Refer to |
|
|
|
|
| Note 2 on page 71.) |
|
|
|
|
|
|
| Volume | • | ✔ |
| Adjusts the volume of the message that is playing. The |
| Control |
|
| volume increases each time you press •. After four | |
|
|
|
|
| presses, the volume returns to the lowest level. |
|
|
|
|
|
|
Notes:
1Because the skillset mailbox has limited message storage space, delete any messages you no longer need. After a certain time period, your saved messages are erased automatically. Ask your System Administrator about this.
2You can retrieve a deleted message only if you have not quit the session in which you deleted it. For information about retrieving deleted messages refer to “Retrieving erased messages” on page 73”.
Call Center Telephone Administration Guide
