Nortel Networks Call Center Telephone manual Not available Available

		Chapter 1 About Call Center 11
Features	Basic Call Center		Enhanced Call Center
Overflow rules per skillset	20		20
Basic Intelligent Caller Input Routing:
the ability to route a call to an Operator,		Available
Auto Attendant, skillset mailbox, CCR
Tree or internal or external number
Advanced Intelligent Caller Input
Routing: the ability to route a call based	Not available		Available
on multi-digit fixed or variable strings
Delegated Call Center Administration:
the System Administrator can create a
password to give a Call Center		Available
Administrator or supervisor access to
Call Center administration.
Intelligent Overflow Routing: rules you
create to overflow, change the priority of,
and move calls to multiple skillsets, a		Available
skillset mailbox, an internal or external
number, a mailbox, the Auto Attendant
or an operator.
Intelligent CLID/DNIS Routing	Not available		Available
Overflow rules per skillset		20
Service Mode: you specify the start and
end times for the day and night skillset		Available
for each day of the week

Call Center Telephone Administration Guide