Chapter 2 About Call Center telephone administration 19
Programming a memory button with a Feature Code
Each Feature Code can be programmed to a memory button. We recommend that you use memory buttons with indicators to program the Feature Codes. A memory button indicator is the triangle next to a memory button.
You can use memory buttons to monitor call activity, and view the Login/Logout and Not Ready status of agents. For information about how the status appears, refer to the Nortel Networks Call Center Agent Guide.
For information about using programmed memory buttons to monitor call activity, refer to “Primary and Secondary alert times” on page 25.
To program a memory button
Program Features
Press a button
QUIT
Feature Code:
QUIT
F__
QUIT CLEAR
Programmed
1Press ≤•‹.
Do not lift your handset.
2The display shows Program Features.
3Press a memory button with an LCD indicator.
4Press ≤.
5Enter the Feature Code number that you want to program.
For example, enter ·‚·to program the Display Waiting Calls Feature Code. See the tables “Feature Codes used by Call Center agents” on page 21 and “Agent Feature Codes” on page 21 for the Feature Codes.
Repeat steps 1 through 5 for each Feature Code you want to program.
6The display shows that the button is programmed, and then ends the session.
Use the paper labels that come with your telephone to identify the programmed button. To use the Feature Code, press the labeled button.
Call Center Telephone Administration Guide
