Chapter 9 Intelligent Overflow Routing 123
2:Overflow To
SSMBX OFLSS OTHR
<Data prompt>
RETRYOK
Another rule?
YESNO
14Press SSMBX if you want calls to overflow to the skillset mailbox and in the next step enter the mailbox number
or
press OFLSS if you want calls to overflow to another skillset and in the next step enter the skillset number
or
press OTHER for more destinations: Move to another skillset, Transfer or Change call Priority, and in the next step enter the information about where you want to overflow calls.
15Enter the information about where you want to overflow calls and press OK.
The appearance of this display depends on what kind of overflow you choose.
16Press YES if you want to change or view another Overflow rule or
press NO to return to the Overflow display shown in step 11 or
press ®to end the session.
Call Center Telephone Administration Guide
