
Chapter 9 Intelligent Overflow Routing 125
1: No agents
CHANGE NEXT
1: <info>
CHANGE MORE NEXT
1: Priority
CHANGE NEXT
Another rule?
YESNO
14Press CHANGE if you want to change the agent setting of the Overflow rule
or
press NEXT to continue.
15The display shows additional information about the Overflow rule. What appears depends on the parameters for the rule.
Press CHANGE to change the information displayed or
press MORE to view more information about the rule or
press NEXT to continue.
16Press CHANGE if you want to change the priority of the Overflow rule
or
press NEXT to continue.
If you do not have a priority setting configured this display does not appear.
17Press Yes if you want to change or view another Overflow rule or
press no to return to the Overflow rules display shown in step 11 or press ®to end the session.
Call Center Telephone Administration Guide