Chapter 2 About Call Center telephone administration 17
Symbols and conventions used in this guide
These conventions and symbols are used to represent the Business Series Terminal display and dialpad.
Convention | Example | Used for |
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Word in a special font (in the top | Pswd: | Command line prompts on display telephones. |
line of the display) |
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Underlined word in capital letters | PLAY | Display option. Available on two line display |
(on the bottom line of a two line |
| telephones. Press the button directly below the |
display telephone) |
| option on the display to proceed. |
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Dialpad buttons | £ | Buttons you press on the dialpad to select a |
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About telephone buttons
This table shows the Nortel Networks Business Series Terminal buttons. Use the buttons that pertain to the type of telephone you use.
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| M7100, M7208, M7310, | M7100N, M7208N, | ||
Button name | T7100, T7208, T7316 | M7324 | M7310N, M7324N | ||
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Feature | ≤ | ƒ | Fx | ||
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Handsfree | Bottom | © | © |
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Hold | ≥ | ˙ | ≥ | ||
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Volume Control | √ | √ |
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Release | ® | ® | ® |
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You can enter ≤, ƒor Fx and the code to use a feature. For example, press ≤·°⁄to access your mailbox.
The T7100 works differently from other telephones on your system because it does not have line buttons. Where other telephones require that you select a line button to answer a call, on the T7100 terminal you pick up the handset. Where other telephones require you to select a line button to take a call off hold, you press ≥on the T7100 terminal.
On T7100 terminals, you can answer a second call by pressing ≥. Your active call is put on hold and you connect to the waiting call. You can have no more than two active calls at one time.
Call Center Telephone Administration Guide
