
134 Chapter 10 Routing table administration
Adding a Distribute for step
Distribute for steps put callers on hold while they wait for an agent.
Log:
QUIT RETRY OK
1Press ≤·°‹.
Enter the Call Center Administrator mailbox number and password, and then press OK.
Admin
MBOX AA OTHR
Admin
GLIST CCR CC
CC Admin
AGENT SKILL OTHR
Skillset:
RETRY QUIT OK
Status: xxxxxx
CHNGNEXT
Skill mbox pswd
RESET NEXT
Skillset Admin
PARM AGENT OTHR
Skillset Admin
ROUTE OVFLW UNCF
Route Table
DAY NIGHT QUIT
Day routing
SETUP QUIT
Step x
DIST GRTG OTHR
Dist time: 00:30
CHNG OK
Hold time mmss:
RETRYOK
Hold time: xx:xx
CHNGOK
Another step?
YESQUIT
2Press OTHR.
3Press CC.
4Press SKILL.
5Enter the number of the skillset you want to add a Distribute step to and press OK.
6If the skillset is enabled, press CHNG to disable it. Press NEXT.
7Press NEXT to continue.
8Press OTHR.
9Press ROUTE.
10Press DAY or NIGHT.
In this example, Day is shown.
11Press SETUP.
12Press DIST.
13The default hold time is 00:30.
Press CHNG to change the default time or
press OK to accept the default and go to step 16.
14Enter the hold time and press OK.
15Press OK.
16Press YES to add another step or
press ®to end the session.
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