16Chapter 2 About Call Center telephone administration
Using the dialpad
The buttons on your display telephone dialpad act as both numbers and letters. Each button represents a number and letters of the alphabet.
To enter a character | press the dialpad button that represents the letter or number. Press the | ||
| button again to see the next letter or number. | ||
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To accept a character | press £or press another button. When you press another button, the | ||
| cursor advances and the display shows the first character on the new | ||
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To delete a character | press the BKSP display button. |
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Numbers and letters on the dialpad. |
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⁄ 1 ’ - | ¤ A B C 2 a b c | ‹ D E F 3 d e f |
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› G H I 4 g h i | fi J K L 5 j k l | fl M N O 6 m n o |
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‡ P Q R S 7 p q r s | ° T U V 8 t u v | · W X Y Z 9 w x y z |
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• Quit | ‚ Q Z Zero q z | £ Accepts the displayed letter and “,” |
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| (comma) |
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The display can show up to 16 characters. Whether the prompt remains on the display depends on the type of prompt that is displayed.
Pswd:1111
OTHR RETRY OK
Name:
RETRY BKSP OK
P
RETRY BKSP OK
PARTRIDGE
RETRY BKSP OK
This is an example of a display with fewer than 16 characters, where the command line prompt remains on the display.
This display shows the Name: command line prompt.
When you begin to enter the last name, the Name: command line prompt disappears. For example, if you enter the name Partridge, you press the pad ‡for P, and the display drops the Name: prompt.
Although the name is only nine characters long, the command line prompt is not shown on the display after you enter the entire name.
The prompt disappears for these command line prompts:
•Name:
•Log:
•Dest ph:
N0025637 01
