Chapter 6 Setting up skillset mailboxes 65
Choosing a Primary or Alternate skillset mailbox greeting
If you record a Primary and an Alternate skillset mailbox greeting, you must choose which greeting plays. You can change the selection at any time and as often as needed. If you do not choose a greeting, the Primary skillset mailbox greeting plays.
If you choose the Alternate mailbox greeting, you must set whether the mailbox accepts messages. If you choose Yes the skillset mailbox receives messages in the normal way.
If you choose No:
•messages cannot be left in the skillset mailbox
•the Alternate mailbox greeting takes precedence over all other greetings
•if a caller presses a button to fast forward the message, they hear a voice prompt that says this is a special greeting
•if a caller presses a button to send a fax, the fax goes to the General Delivery Mailbox, not the skillset mailbox.
If you choose the Alternate mailbox greeting, remember to change back to the Primary mailbox greeting at the appropriate time.
To choose a Primary or Alternate skillset mailbox greeting
1Press ≤·°⁄.
Follow the voice prompts or the display button options on your telephone to open the skillset mailbox.
<Skillset name>
2The skillset mailbox name appears briefly.
3If you use the CallPilot interface:
•Press °¤to open the Greetings Options menu
•Go to step 4
If you use the Norstar Voice Mail interface:
•Press ADMIN or °
•Press GREET or ¤
•Go to step 4
Greeting options
REC CHOOSE CFWD
Use greeting:
PRIME ALT QUIT
4Press CHOOSE or ¤to select a greeting.
5Press PRIME or ⁄to select the Primary mailbox greeting and go to step 7
or
press ALT or ¤to select the Alternate mailbox greeting and go to step 6.
Call Center Telephone Administration Guide
