Nortel Networks Call Center Telephone manual Destination pager number and message

Index 189

copying	70	destination number
deleted, retrieving 71		character limit	85, 87, 96
deleting	70, 73	destination pager number and message
erasing	70, 73	character limit	84
external	74, 76	feature restrictions	79
forwarding 73		setting up

internal	74											to a pager number				84
minimum recording length							74					to a telephone number					80
Off-premise Message Notification										77		to an extension number					82
playing												to wrong destination				77
envelope, CallPilot interface									73			Off-premise Message Notification parameters
envelope, Norstar Voice Mail									70			destination telephone number						79
next, CallPilot				72								destination type		79
next, Norstar Voice Mail								71				time range	79
pausing		71										types of message		79
previous, CallPilot						72						Opening a skillset mailbox					59
previous, Norstar Voice Mail									71
												Opening the Skillset Mailbox
rewinding			70, 72
												remotely	59
skipping forward					71, 72
												Opening your mailbox
skipping to end					70
												CallPilot	59
quitting	71
												Norstar Voice Mail				59
replaying 71
												Operator
replying, CallPilot					73, 74
replying, Norstar Voice Mail								71, 74				resetting password			167
saving	71											Outdial route, mailbox				78
silence timeout 74												Overflow, Intelligent			11
skillset mailbox				55								P
Method of Call Distribution							184
Monitoring												Parameters
example of monitoring						155						general Call Center				164
Primary alert			25									Routing Table Greetings					130
Primary alert time					25							Password
Secondary alert				25								changing skillset mailbox					61
Silent Monitor			151									resetting Operator			167
tips 153												resetting skillset mailbox					62
MWI extension			184									skillset mailbox		58, 61
N												Pausing a message		71
												Playing message envelope, CallPilot interface								73
Name
												Playing message envelope, Norstar Voice Mail								70
skillset	185
												Preferred method of call distribution							184
skillset mailbox				58
												Preventing calls from ringing at an agent’s telephone
Night mode, skillset				115
												169
Norstar Voice Mail mailbox interface										57
												Primary alert time		25
Notification, Off-premise Message Notification											77
												Programming a memory button						19
Number
												R
Control DN		20
skillset mailbox				20								Remotely opening a skillset mailbox							60
O												Replaying messages 71
Off-premise Message Notification									164			Reply feature 72
												Replying
about 77
changing parameters 89												to an external message sender						76
												using the DIAL option					76

Call Center Telephone Administration Guide