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Nortel Networks Modular ICS 4.0 manual Terminals&Sets

Models: Modular ICS 4.0

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Programming Hunt Groups / 137

Norstar set can be in more than one Hunt Group but is considered a member in each Hunt Group, increasing the total number of members in the system.

There can be only one appearance of the same Hunt Group on a set. Hunt Group DNs cannot be members of other Hunt Groups. A DN can be associated with a member of a Hunt Group and is called a member DN.

Consult your customer service representative to determine your Hunt Group number range.

1.Place the programming overlay on any M7310 or M7324 telephone.

2.Press ƒ••¤ﬂﬂ‹››(CONFIG). The display shows Password:.

3.Press ‡¤‡ﬁ°‡(SCPLUS). The display shows

Terminals&Sets.

4.Press ‘until the display shows System prgrming.

5.Press ≠. The display shows Hunt groups.

6.Press ≠. The display shows Show group.

7.Enter the Hunt Group number you want to program (1-30).

8.Press ≠. The display shows Member DNs:. (There are no member DNs if none are programmed.)

9.Press ≠. The display shows the members for that group.

10.Press ADD to add a member or press REMOVE to remove a member from the group.

11.Press ®to exit or ‘to continue programming.

P0881591 Issue 01

Modular ICS 4.0 System Coordinator Guide

Image 149

Nortel Networks Modular ICS 4.0 manual Terminals&Sets

Contents

Modular ICS System Coordinator Guide Page Table of Contents Ii / Table of Contents Handling many calls at once Making callsTime savers for making calls Communicating in the office Transferring callsForwarding your calls Customizing your telephone Tracking your incoming calls Programming Hunt Groups User Preferences Isdn PRI and BRI Telephone features Using System features Troubleshooting General System features Common feature displays Index Getting started with Norstar Using this guide Understanding programming What you’ll need to do programming Before you start Using Buttons Using the buttons under the display Placing the programming overlay Programming overlay Terminals&Sets Lines ServicesMap for working in programming Sys speed dial Passwords Time&Date System prgrming Norstar 10 / Getting started with Ending a session Starting and ending a sessionRetry Change 12 / Getting started with Norstar Jan 1200pm Changing the time and date on the display Cancl Next Month Month01 Programming Automatic Time and Date FeaturePress ¤ﬂﬂ‹›› Password Adding or changing a system speed dial Find ListCancl Bksp CLR NameSys Spd Di... Press ≠ Display digitsNName NameSPress Bksp Bksp Changing the name of a telephoneNameSAVINGS BA CLR Change Name221 221221öNameJ NameJEAN B Terminals&Setsö Linesö Show line Changing the name of a lineLine002Line002ö NameLine002 NameLOCAL Making changes to Call Forward No Answer 225225 Forward delay4Capabilitiesö Fwd no answerö Making changes to Call Forward on Busy Fwd on busy Making Changes to Do Not Disturb on Busy DND on BusyY Capabilitiesö Fwd no answerö DND on BusyN What would you like to do next? Answering an incoming call Answering callsAnswering incoming calls with Hunt Groups Rings you may hear What line indicators meanLine buttons Answering calls at a prime telephone Using a central answering position CAP moduleDND from DND transfer DRT Line001 Line001 callback Callback Customizing your CAP module Monitoring telephones with the CAP module Release buttonHearing aid compatibility Viewing information about a call on the display Using Call Information for a particular call ƒ⁄⁄ Displaying Call Information for a call on hold Displaying Call Information before or after answering Press ƒ¤ﬂﬂ‹›› Picking up a call ringing at another telephone Answering any ringing telephone using Directed Pickup ƒ‡ﬂ Changing a telephone’s pickup group Answering any ringing telephone using Group Pickup ƒ‡ﬁ Already joined Pickup denied Trunk Answer Line denied Pickup denied Answering a call using Trunk AnswerAnswer buttons Creating a Conference Call Disconnecting one party Splitting a conference Independently holding two callsPutting a conference on hold Parties only Conf. on hold Conference busy Removing yourself from a conferenceLine001 Transfer Canceling Group Listening £‚¤ Using Handsfree/MuteListening to a call as a group Answering calls without lifting the receiver Muting Handsfree Making calls without lifting the receiverChanging a regular call to handsfree Changing a handsfree to a regular call Changing Handsfree for a telephone Using Handsfree HandsfreeStd HandsfreeNoneHandsfreeAuto Handsfree Answerback Turning Privacy on or off for a call Creating a conference by releasing privacy Checking call length using Call Duration TimerMaking a call private 221 Time Disconnecting by accident 52 / Answering calls Busy Making callsPriority Quit Bksp Priority Later Line pools Choosing a line using a line buttonLater YES Exit Using a line pool to make a call Ƒﬂ› Making calls from an Isdn terminal Using Standard dialChanging how you dial your calls Using Automatic dial When the internal number you have called is busyUsing Pre-dial Priority Call Ƒﬂ· Giving a telephone the ability to make priority calls Making a priority call Call blocked Using Ring AgainPlease wait Priority denied Turning on Ring Again Canceling Ring AgainCant ring again Ring Again? YES no Exit 62 / Making calls Storing a number on a memory button for Autodial Time savers for making callsAdding an autodial button ⁄or ƒ¤ Choosing a line for Autodial Quit Using intercom as the line for Autodial Using Last Number Redial Restrictions Preventing a telephone from using Last Number Redial Changing and adding System Speed Dials Using Speed DialMaking a speed dial call Invalid code No number stored Adding or changing User Speed Dial019 Ƒﬂ‡ Using Saved Number RedialSaving a number Unknown number Dialing a saved number Preventing a telephone from using Saved Number Redial P0881591 Issue Modular ICS 4.0 System Coordinator Guide 72 / Time savers for making calls Handling many calls at once Using HoldRetrieving a held call Holding automatically Holding a call exclusively Using Call Queuing Transferring a call Using the transfer featureTransferring calls Transferring external calls Canceling a transfer Cancl Retry Cancl Retry Join Transfer denied Using Camp-onTransfer to2 Camp max Parking a call Retrieving a parked call Using Call Park No call to park Invalid number No call on Park denied Already parkedParked on Parking full Using Callback Using Call Forward at your telephone Canceling Call ForwardForwarding your calls Forwarding your calls to another Norstar telephone Changing Forward no answer Overriding Call Forward Forward on busy Changing the delay before a call is forwarded DND on Busy Forward denied Forward221 Line RedirectionCall Forward and Voice Mail Turning on Line Redirection Allowing a telephone to redirect calls Canceling Line Redirection Quit ADD Remove IntercomLine Redirection Quit ALL Override Displays while canceling redirection Forwarding your calls 94 / Forwarding your calls Paging Communicating in the officeƑﬂ‚ Making a page announcement Creating page zones Activating and deactivating the ability to Sets Spkr Both Sending messages Using Page with external paging equipmentSending a message Paging busy Message for you Viewing your messages Canceling a message you have sentƑﬂﬁ Replying to a message Communicating in the office Removing items from your message list Show ADD Viewing messages you have sentNext Call Clear Ƒﬂﬂ Using Voice CallMaking a Voice Call MSG Calls Dial voice call Microphone muted Canceling Voice Call DenyMuting Voice Call tones No voice call Voice call Tracking your incoming calls Using Call Log Logging a call manually Call Log options Viewing your Call Log Deleting old log items Erasing log items Making a call using Call LogViewing a Call Log item Changing your Call Log password Creating a password to your Call Log Programming a telephone to log calls automatically Deleting an assigned password12KATE Smith Next Erase Next Erase More No log assigned No resume item Using Voice mail Customizing your telephone Finding out what a button does using Button InquiryLinename Show OK Setname Changing the language on the display Programming a feature code onto a memory buttonEnglish French Show Programming feature buttonsErasing a feature button Feature moved Press a button Feature codeApplying button cap labels Enter code Types of button caps Identifying the telephones Rules of default button assignment Norstar default button assignments Dual memory buttons M7310 telephone button defaults Template button assignments M7324 telephone button defaults M7208 telephone button defaults M7100 telephone button defaults Exchanged Invalid location Move line from Moving line buttons Changing the type of ring Adjusting the Ring volumeHiding the message or calls indication Move line to Restoring the messages and calls indication Press ƒ£‚ﬂ User Preferences Using User Preferences‡‹‡ Press ƒËÍ‰Â ƒ‡‹‡ ¤¤‡›¤ Sub-headings in User Preferences Changing button programming M7208 telephone Display buttons used in button programming Changing User Speed Dial Changing the language used on the display Changing Call Log optionsChanging how calls are dialed CLR TEL# Featr Making the display lighter or darkerChanging the telephone’s ring B04Intercom Internl tel #B05Ansr B06Blank button 134 / User Preferences Programming Hunt Groups Adding or removing members from a group Terminals&Sets Moving members of a group Assigning or unassigning lines to a group Assigned Setting the distribution mode 140 / Programming Hunt Groups Setting the hunt delay Programming busy line setting Programming the queue time-out Programming the overflow set Setting the name 146 / Programming Hunt Groups Installing Norstar telephones Telephone features Mounting a Norstar telephone on the wall Moving telephones Naming a telephone or a line Using Do Not Disturb Refusing to answer a callStopping calls Allow calls Turning Background Music off Using Background Music 152 / Telephone features Isdn PRI Isdn PRI and BRI Network Name Display for PRI Isdn PRI features Way did Name and number blocking for PRIEmergency 911 Dialing Call by Call service selection for PRI Dialing Plan and PRI Isdn BRI Network Name Display for BRI Isdn BRI featuresLine access from an Isdn terminal Call Forward Service provider featuresName and number blocking for BRI Automatic Recall Calling the number your calls are forwarded toAutomatic Call Back Isdn applications for BRI and PRI Isdn BRI terminals Leased line backup Remote LAN accessInternet and database access Group 4 fax 164 / Isdn PRI and BRI Using alternate or scheduled services Using System featuresPreventing certain calls from being made Making additional telephones ring Turning Services on and off Ringing Serviceö Turning Services on and off using feature codes Using System features Quit OK Next Exitnext Using passwords Using a Basic password Changing passwords Registration password Direct-dial Using special telephonesClearing a Call Log password Press ≠at Terminals&Sets Changing the direct-dial telephone assignments Bypassing a Hotline Hotline Making a telephone a hotline telephone You can set up a telephone as a hotline Control telephone Using Set lock Changing Set Lock programming for a telephone Using an auxiliary ringer Link Using Host System dialing signals Pause Preventing a telephone from using Link Long Tones Long Tones Run/Stop Programmed Release Using pulse dialing for a call Using your Norstar system from an external locationWait for Dial Tone Invalid code Direct inward system access Disa Controlling access to your Norstar system Maintaining security Class of Service COSAccessing Norstar remotely over the public network Tones Using Class of Service COS passwords Changing your Class of Service Invalid Password 190 / Using System features Set profile General System featuresLine profile Pulse or tone dialing Hunt Groups Disconnect supervisionInternal numbers Line assignment Target line M7100 telephone Overflow call routing One-line display Memory buttons OK˙ Quit ADD SHOW£ CANCEL£ VIEW£ Override £ BKSP√ Volume barPrime line Private lines Wall mounting 198 / General System features Using the alarm telephone TroubleshootingReporting and recording alarm codes Testing the telephone Testing the telephone buttons Testing the telephone display Testing the telephone speaker Testing the speaker in the telephone handsetTesting the telephone headset Testing the power supply to a telephone Common feature displays YES no Calling Call 221? Pick up receiver Priority Not in service Parked callBlock Release a call Use line pool? Use221 Line in use No button free Make calls first No free linesIncoming only Invalid number Line denied P0881591 Issue Modular ICS 4.0 System Coordinator Guide 208 / Common feature displays Index SymbolsAdministration programming 2 Alarm 61-4-2 Autodial full Basic password 2, 127, 172 Bksp Cancel denied 103 canceling CancelWays to make a 53 Call 221? Call blocked Camp denied Camp max Camp to Camped 79 Dial voice call 105 dialing Denied in admin 203 desktop conferencing using Do not disturb 54, 60, 77 DRT DN see internal numbers DND DND from DND transfer 214 / Index Index 216 / Index Intercom # 64 internal numbers Hold or release 113, 205 host system signalingInvalid code 184 Invalid location Invalid number 77, 81, 206 Invalid zone LAN Messages & Calls 104, 113 Microphone muted Maintaining security 186 Make calls first 206 making calls Move line from 124 Move line to 125 moving Not available Not in service 55, 77, 79 Priority denied Priority223 Quit Ring Again? 55 Restricted call 55, 77 224 / Index Understanding programming 2 Unequipped line Unknown name Their list full 104 3 parties only 44 time and date 226 / Index Enterprise Networks Training and Documentation Tell us what you think Is it easy to find information in this document?