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Nortel Networks Modular ICS 4.0 manual Using Call Queuing, Holding a call exclusively

Models: Modular ICS 4.0

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74 / Handling many calls at once

2.Hang up the receiver.

3.Press the line button of the call. You may hear indications from the far end that you are on hold (for example, tones or music).

4.When the person you were talking to returns you hear them through your telephone speaker. Lift the receiver and talk.

Tip - If Automatic Handsfree has been assigned to your telephone, you can use the Handsfree/Mute feature instead of Listen on Hold.

Holding a call exclusively

ƒ‡·

You can put a call on Exclusive Hold so that it can be retrieved only at your telephone.

Press ƒ‡·or ƒ˙. The line appears busy on all other telephones, and the call cannot be picked up by anyone else in the office.

Displays

On hold: LINENAM You have placed one or more calls on hold. The name of the line that has been held the longest is displayed.

Using Call Queuing

ƒ°‚⁄

If you have more than one call ringing at your telephone, you can choose the call that has the highest priority by pressing

ƒ°‚⁄.

Call Queuing answers incoming external calls before callback, camped, and transferred calls.

Modular ICS 4.0 System Coordinator Guide

P0881591 Issue 01

Image 86

Nortel Networks Modular ICS 4.0 manual Using Call Queuing, Holding a call exclusively

Contents

Modular ICS System Coordinator Guide Page Table of Contents Ii / Table of Contents Handling many calls at once Making callsTime savers for making calls Communicating in the office Transferring callsForwarding your calls Tracking your incoming calls Customizing your telephone User Preferences Programming Hunt Groups Telephone features Isdn PRI and BRI Using System features General System features Troubleshooting Common feature displays Index Using this guide Getting started with Norstar Understanding programming Before you start What you’ll need to do programming Using Buttons Using the buttons under the display Programming overlay Placing the programming overlay Terminals&Sets Lines ServicesMap for working in programming Sys speed dial Passwords Time&Date System prgrming Norstar 10 / Getting started with Retry Starting and ending a sessionEnding a session Change 12 / Getting started with Norstar Changing the time and date on the display Jan 1200pm Next Cancl Month01 Month FeaturePress ¤ﬂﬂ‹›› Password Programming Automatic Time and Date Adding or changing a system speed dial Cancl Bksp ListFind CLR Name Display digitsNNameSys Spd Di... Press ≠ NameSPress Bksp NameSAVINGS BA Changing the name of a telephoneBksp CLR Change NameJ 221221öName221 NameJEAN B Line002Line002ö Changing the name of a lineTerminals&Setsö Linesö Show line NameLine002 Making changes to Call Forward No Answer NameLOCAL Capabilitiesö Forward delay4225225 Fwd no answerö Making changes to Call Forward on Busy Making Changes to Do Not Disturb on Busy Fwd on busy Capabilitiesö Fwd no answerö DND on BusyN DND on BusyY What would you like to do next? Answering an incoming call Answering callsAnswering incoming calls with Hunt Groups Rings you may hear What line indicators meanLine buttons DND from DND transfer DRT Line001 Line001 callback Using a central answering position CAP moduleAnswering calls at a prime telephone Callback Customizing your CAP module Monitoring telephones with the CAP module Release buttonHearing aid compatibility Using Call Information for a particular call ƒ⁄⁄ Viewing information about a call on the display Displaying Call Information before or after answering Displaying Call Information for a call on hold Press ƒ¤ﬂﬂ‹›› Answering any ringing telephone using Directed Pickup ƒ‡ﬂ Picking up a call ringing at another telephone Answering any ringing telephone using Group Pickup ƒ‡ﬁ Changing a telephone’s pickup group Trunk Answer Already joined Pickup denied Line denied Pickup denied Answering a call using Trunk AnswerAnswer buttons Creating a Conference Call Disconnecting one party Splitting a conference Independently holding two callsPutting a conference on hold Line001 Removing yourself from a conferenceParties only Conf. on hold Conference busy Transfer Listening to a call as a group Using Handsfree/MuteCanceling Group Listening £‚¤ Answering calls without lifting the receiver Changing a regular call to handsfree Making calls without lifting the receiverMuting Handsfree Changing a handsfree to a regular call Using Handsfree Changing Handsfree for a telephone HandsfreeStd HandsfreeNoneHandsfreeAuto Turning Privacy on or off for a call Handsfree Answerback Making a call private Checking call length using Call Duration TimerCreating a conference by releasing privacy 221 Disconnecting by accident Time 52 / Answering calls Priority Making callsBusy Quit Bksp Priority Later Later Choosing a line using a line buttonLine pools YES Exit Using a line pool to make a call Ƒﬂ› Making calls from an Isdn terminal Using Standard dialChanging how you dial your calls Using Pre-dial When the internal number you have called is busyUsing Automatic dial Priority Call Ƒﬂ· Making a priority call Giving a telephone the ability to make priority calls Please wait Using Ring AgainCall blocked Priority denied Cant ring again Ring Again? Canceling Ring AgainTurning on Ring Again YES no Exit 62 / Making calls Adding an autodial button ⁄or ƒ¤ Time savers for making callsStoring a number on a memory button for Autodial Choosing a line for Autodial Using intercom as the line for Autodial Quit Using Last Number Redial Preventing a telephone from using Last Number Redial Restrictions Changing and adding System Speed Dials Using Speed DialMaking a speed dial call Invalid code No number stored Adding or changing User Speed Dial019 Saving a number Using Saved Number RedialƑﬂ‡ Unknown number Preventing a telephone from using Saved Number Redial Dialing a saved number P0881591 Issue Modular ICS 4.0 System Coordinator Guide 72 / Time savers for making calls Retrieving a held call Using HoldHandling many calls at once Holding automatically Using Call Queuing Holding a call exclusively Transferring a call Using the transfer featureTransferring calls Canceling a transfer Transferring external calls Cancl Retry Join Cancl Retry Transfer to2 Using Camp-onTransfer denied Camp max Parking a call Using Call Park Retrieving a parked call Parked on Already parkedNo call to park Invalid number No call on Park denied Parking full Using Callback Forwarding your calls Canceling Call ForwardUsing Call Forward at your telephone Forwarding your calls to another Norstar telephone Overriding Call Forward Changing Forward no answer Changing the delay before a call is forwarded Forward on busy DND on Busy Forward denied Forward221 Line RedirectionCall Forward and Voice Mail Turning on Line Redirection Canceling Line Redirection Allowing a telephone to redirect calls Quit ADD Remove IntercomLine Redirection Override Quit ALL Displays while canceling redirection Forwarding your calls 94 / Forwarding your calls Ƒﬂ‚ Communicating in the officePaging Making a page announcement Activating and deactivating the ability to Creating page zones Sets Spkr Both Sending a message Using Page with external paging equipmentSending messages Paging busy Message for you Ƒﬂﬁ Canceling a message you have sentViewing your messages Replying to a message Communicating in the office Removing items from your message list Show ADD Viewing messages you have sentNext Call Clear Making a Voice Call Using Voice CallƑﬂﬂ MSG Calls Dial voice call Microphone muted Canceling Voice Call DenyMuting Voice Call tones No voice call Voice call Using Call Log Tracking your incoming calls Call Log options Logging a call manually Deleting old log items Viewing your Call Log Erasing log items Making a call using Call LogViewing a Call Log item Creating a password to your Call Log Changing your Call Log password 12KATE Smith Deleting an assigned passwordProgramming a telephone to log calls automatically Next Erase Next Erase More Using Voice mail No log assigned No resume item Linename Show OK Finding out what a button does using Button InquiryCustomizing your telephone Setname English Programming a feature code onto a memory buttonChanging the language on the display French Show Programming feature buttonsErasing a feature button Applying button cap labels Feature codeFeature moved Press a button Enter code Identifying the telephones Types of button caps Norstar default button assignments Rules of default button assignment M7310 telephone button defaults Dual memory buttons M7324 telephone button defaults Template button assignments M7100 telephone button defaults M7208 telephone button defaults Moving line buttons Exchanged Invalid location Move line from Hiding the message or calls indication Adjusting the Ring volumeChanging the type of ring Move line to Restoring the messages and calls indication Press ƒ£‚ﬂ ‡‹‡ Press ƒËÍ‰Â ƒ‡‹‡ Using User PreferencesUser Preferences ¤¤‡›¤ Changing button programming Sub-headings in User Preferences M7208 telephone Changing User Speed Dial Display buttons used in button programming Changing the language used on the display Changing Call Log optionsChanging how calls are dialed CLR TEL# Featr Making the display lighter or darkerChanging the telephone’s ring B05Ansr Internl tel #B04Intercom B06Blank button 134 / User Preferences Programming Hunt Groups Adding or removing members from a group Terminals&Sets Assigning or unassigning lines to a group Moving members of a group Setting the distribution mode Assigned 140 / Programming Hunt Groups Setting the hunt delay Programming busy line setting Programming the queue time-out Programming the overflow set Setting the name 146 / Programming Hunt Groups Telephone features Installing Norstar telephones Mounting a Norstar telephone on the wall Naming a telephone or a line Moving telephones Stopping calls Refusing to answer a callUsing Do Not Disturb Allow calls Using Background Music Turning Background Music off 152 / Telephone features Isdn PRI and BRI Isdn PRI Isdn PRI features Network Name Display for PRI Way did Name and number blocking for PRIEmergency 911 Dialing Call by Call service selection for PRI Dialing Plan and PRI Isdn BRI Network Name Display for BRI Isdn BRI featuresLine access from an Isdn terminal Call Forward Service provider featuresName and number blocking for BRI Automatic Recall Calling the number your calls are forwarded toAutomatic Call Back Isdn BRI terminals Isdn applications for BRI and PRI Internet and database access Remote LAN accessLeased line backup Group 4 fax 164 / Isdn PRI and BRI Preventing certain calls from being made Using System featuresUsing alternate or scheduled services Making additional telephones ring Turning Services on and off Ringing Serviceö Turning Services on and off using feature codes Using System features Exitnext Quit OK Next Using passwords Using a Basic password Registration password Changing passwords Direct-dial Using special telephonesClearing a Call Log password Changing the direct-dial telephone assignments Press ≠at Terminals&Sets Hotline Bypassing a Hotline You can set up a telephone as a hotline Making a telephone a hotline telephone Using Set lock Control telephone Using an auxiliary ringer Changing Set Lock programming for a telephone Using Host System dialing signals Link Preventing a telephone from using Link Pause Long Tones Long Tones Programmed Release Run/Stop Wait for Dial Tone Using your Norstar system from an external locationUsing pulse dialing for a call Invalid code Controlling access to your Norstar system Direct inward system access Disa Maintaining security Class of Service COSAccessing Norstar remotely over the public network Using Class of Service COS passwords Tones Changing your Class of Service Invalid Password 190 / Using System features Line profile General System featuresSet profile Pulse or tone dialing Internal numbers Disconnect supervisionHunt Groups Line assignment Target line Overflow call routing M7100 telephone Memory buttons One-line display Prime line Volume barOK˙ Quit ADD SHOW£ CANCEL£ VIEW£ Override £ BKSP√ Private lines Wall mounting 198 / General System features Reporting and recording alarm codes TroubleshootingUsing the alarm telephone Testing the telephone Testing the telephone display Testing the telephone buttons Testing the telephone speaker Testing the speaker in the telephone handsetTesting the telephone headset Testing the power supply to a telephone Common feature displays Calling Call 221? YES no Block Not in service Parked callPick up receiver Priority Release a call Use line pool? Incoming only Line in use No button free Make calls first No free linesUse221 Invalid number Line denied P0881591 Issue Modular ICS 4.0 System Coordinator Guide 208 / Common feature displays Index SymbolsAdministration programming 2 Alarm 61-4-2 Basic password 2, 127, 172 Bksp Autodial full Ways to make a 53 Call 221? Call blocked CancelCancel denied 103 canceling Camp denied Camp max Camp to Camped 79 Denied in admin 203 desktop conferencing using Dial voice call 105 dialing DN see internal numbers DND DND from DND transfer Do not disturb 54, 60, 77 DRT 214 / Index Index 216 / Index Invalid code 184 Invalid location Hold or release 113, 205 host system signalingIntercom # 64 internal numbers Invalid number 77, 81, 206 Invalid zone LAN Maintaining security 186 Make calls first 206 making calls Messages & Calls 104, 113 Microphone muted Not available Not in service 55, 77, 79 Move line from 124 Move line to 125 moving Priority denied Priority223 Quit Restricted call 55, 77 Ring Again? 55 224 / Index Their list full 104 3 parties only 44 time and date Understanding programming 2 Unequipped line Unknown name 226 / Index Tell us what you think Enterprise Networks Training and Documentation Is it easy to find information in this document?