Nortel Networks Modular ICS 4.0 manual Transferring calls, Forwarding your calls

iv/ Table of Contents

Listening on hold 73

Holding a call exclusively 74

Using Call Queuing 74

Transferring calls 75

Using the transfer feature 75

Transferring a call 75

Transferring external calls 76

Canceling a transfer 76

Using Camp-on 78

Parking a call 79

Retrieving a parked call 80

Using Call Park 80

Using Callback 82

Forwarding your calls 83

Forwarding your calls to another Norstar telephone 83 Canceling Call Forward 83

Using Call Forward at your telephone 83 Overriding Call Forward 84

Changing the automatic Call Forward settings for a telephone 84

Changing Forward no answer 84

Changing the delay before a call is forwarded 85 Forward on busy 85

DND on Busy 86

Call Forward and Voice Mail 87 Line Redirection 87

Turning on Line Redirection 88 Canceling Line Redirection 89 Allowing a telephone to redirect calls 89

Turning the redirect ring for a telephone on or off 90 How Line Redirection is different from Call Forward 92 Using Line Redirection 92

Communicating in the office 95

Paging 95

Making a page announcement 95

Activating and deactivating the ability to page 96

Creating page zones 96

Using Page with external paging equipment 98

Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01