Nortel Networks Modular ICS 4.0 Answering calls at a prime telephone, Callback, Line001 to prime

Answering calls / 31

Answering calls at a prime telephone

Each line in a Norstar system can be assigned a prime telephone. Calls not answered at their normal destinations are transferred to the prime telephone. The prime telephone is usually the attendant’s telephone. The installer or customer service representative programs a prime telephone for a line.

Displays

DND from 221

DND transfer

DRT Line001

Line001 callback

CALLBACK

Line001 to prime

The person at telephone 221 has forwarded a call to you using Do Not Disturb.

The system has transferred a call to you from a telephone with Do Not Disturb turned on.

Nobody answered this call so the system transferred it to you.

Someone has camped, parked or transferred a call on line 001, but no one has answered it. Press CALLBACK or the line button to connect to the call.

There is no telephone that can receive a call on line 001 so the system has transferred it to you.

Line002>Line052 The call coming in on line 002 was intended for target line 052. Line 052 is busy so the call has come to you.

For other displays, see “Common feature displays” on page 203.

Using a central answering position (CAP) module

A central answering position (CAP) is a Norstar M7324 telephone and a CAP module that your installer or customer service representative programmed as a CAP. You can have five CAPs in a Norstar Modular system. It is best if the CAP is the prime telephone and direct-dial telephone for the lines and telephones it serves.

P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide