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Nortel Networks Modular ICS 4.0 manual Programming the queue time-out

Models: Modular ICS 4.0

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Programming Hunt Groups / 143

6.Press ≠. The display shows Show group.

7.Enter the Hunt Group number you want to program (1-30).

8.Press ≠. The display shows Member DNs:.

9.Press ‘until the display shows If busy:.

10.Press CHANGE to set the mode: BusyTone, Overflow,

Queue.

11.Press ®to exit or ‘to continue programming.

Programming the queue time-out

This setting allows you to program the number of seconds a call remains in the Hunt Group queue before it is routed to the overflow position.

1.Place the programming overlay on any M7310 or M7324 telephone.

2.Press ƒ••¤ﬂﬂ‹››(CONFIG). The display shows Password:.

3.Press ‡¤‡ﬁ°‡(SCPLUS). The display shows

Terminals&Sets.

4.Press ‘until the display shows System prgrming.

5.Press ≠. The display shows Hunt groups.

6.Press ≠. The display shows Show group.

7.Enter the Hunt Group number you want to program (1-30).

8.Press ≠. The display shows Member DNs:.

9.Press ‘until the display shows Q Timeout:.

10.Press CHANGE to set the queue time-out: 15, 30, 45, 60, 120, 180.

11.Press ®to exit or ‘to continue programming.

P0881591 Issue 01

Modular ICS 4.0 System Coordinator Guide

Image 155

Nortel Networks Modular ICS 4.0 manual Programming the queue time-out

Contents

Modular ICS System Coordinator Guide Page Table of Contents Ii / Table of Contents Handling many calls at once Making callsTime savers for making calls Communicating in the office Transferring callsForwarding your calls Customizing your telephone Tracking your incoming callsProgramming Hunt Groups User PreferencesIsdn PRI and BRI Telephone featuresUsing System features Troubleshooting General System featuresCommon feature displays Index Getting started with Norstar Using this guideUnderstanding programming What you’ll need to do programming Before you startUsing Buttons Using the buttons under the display Placing the programming overlay Programming overlayTerminals&Sets Lines ServicesMap for working in programming Sys speed dial Passwords Time&Date System prgrming Norstar 10 / Getting started with Change Starting and ending a sessionEnding a session Retry12 / Getting started with Norstar Jan 1200pm Changing the time and date on the displayCancl NextMonth Month01Programming Automatic Time and Date FeaturePress ¤ﬂﬂ‹›› PasswordAdding or changing a system speed dial CLR ListFind Cancl BkspNameSPress Bksp Display digitsNNameSys Spd Di... Press ≠ NameCLR Change Changing the name of a telephoneBksp NameSAVINGS BANameJEAN B 221221öName221 NameJNameLine002 Changing the name of a lineTerminals&Setsö Linesö Show line Line002Line002öNameLOCAL Making changes to Call Forward No AnswerFwd no answerö Forward delay4225225 CapabilitiesöMaking changes to Call Forward on Busy Fwd on busy Making Changes to Do Not Disturb on BusyDND on BusyY Capabilitiesö Fwd no answerö DND on BusyNWhat would you like to do next? Answering an incoming call Answering callsAnswering incoming calls with Hunt Groups Rings you may hear What line indicators meanLine buttons Callback Using a central answering position CAP moduleAnswering calls at a prime telephone DND from DND transfer DRT Line001 Line001 callbackCustomizing your CAP module Monitoring telephones with the CAP module Release buttonHearing aid compatibility Viewing information about a call on the display Using Call Information for a particular call ƒ⁄⁄Displaying Call Information for a call on hold Displaying Call Information before or after answeringPress ƒ¤ﬂﬂ‹›› Picking up a call ringing at another telephone Answering any ringing telephone using Directed Pickup ƒ‡ﬂChanging a telephone’s pickup group Answering any ringing telephone using Group Pickup ƒ‡ﬁAlready joined Pickup denied Trunk AnswerLine denied Pickup denied Answering a call using Trunk AnswerAnswer buttons Creating a Conference Call Disconnecting one party Splitting a conference Independently holding two callsPutting a conference on hold Transfer Removing yourself from a conferenceParties only Conf. on hold Conference busy Line001Answering calls without lifting the receiver Using Handsfree/MuteCanceling Group Listening £‚¤ Listening to a call as a groupChanging a handsfree to a regular call Making calls without lifting the receiverMuting Handsfree Changing a regular call to handsfreeChanging Handsfree for a telephone Using HandsfreeHandsfreeStd HandsfreeNoneHandsfreeAuto Handsfree Answerback Turning Privacy on or off for a call221 Checking call length using Call Duration TimerCreating a conference by releasing privacy Making a call privateTime Disconnecting by accident52 / Answering calls Quit Bksp Making callsBusy PriorityPriority Later YES Exit Choosing a line using a line buttonLine pools LaterUsing a line pool to make a call Ƒﬂ› Making calls from an Isdn terminal Using Standard dialChanging how you dial your calls Priority Call Ƒﬂ· When the internal number you have called is busyUsing Automatic dial Using Pre-dialGiving a telephone the ability to make priority calls Making a priority callPriority denied Using Ring AgainCall blocked Please waitYES no Exit Canceling Ring AgainTurning on Ring Again Cant ring again Ring Again?62 / Making calls Choosing a line for Autodial Time savers for making callsStoring a number on a memory button for Autodial Adding an autodial button ⁄or ƒ¤Quit Using intercom as the line for AutodialUsing Last Number Redial Restrictions Preventing a telephone from using Last Number RedialChanging and adding System Speed Dials Using Speed DialMaking a speed dial call Invalid code No number stored Adding or changing User Speed Dial019 Unknown number Using Saved Number RedialƑﬂ‡ Saving a numberDialing a saved number Preventing a telephone from using Saved Number RedialP0881591 Issue Modular ICS 4.0 System Coordinator Guide 72 / Time savers for making calls Holding automatically Using HoldHandling many calls at once Retrieving a held callHolding a call exclusively Using Call QueuingTransferring a call Using the transfer featureTransferring calls Transferring external calls Canceling a transferCancl Retry Cancl Retry JoinCamp max Using Camp-onTransfer denied Transfer to2Parking a call Retrieving a parked call Using Call ParkParking full Already parkedNo call to park Invalid number No call on Park denied Parked onUsing Callback Forwarding your calls to another Norstar telephone Canceling Call ForwardUsing Call Forward at your telephone Forwarding your callsChanging Forward no answer Overriding Call ForwardForward on busy Changing the delay before a call is forwardedDND on Busy Forward denied Forward221 Line RedirectionCall Forward and Voice Mail Turning on Line Redirection Allowing a telephone to redirect calls Canceling Line RedirectionQuit ADD Remove IntercomLine Redirection Quit ALL OverrideDisplays while canceling redirection Forwarding your calls 94 / Forwarding your calls Making a page announcement Communicating in the officePaging Ƒﬂ‚Creating page zones Activating and deactivating the ability toSets Spkr Both Paging busy Using Page with external paging equipmentSending messages Sending a messageMessage for you Replying to a message Canceling a message you have sentViewing your messages ƑﬂﬁCommunicating in the office Removing items from your message list Show ADD Viewing messages you have sentNext Call Clear MSG Calls Using Voice CallƑﬂﬂ Making a Voice CallDial voice call Microphone muted Canceling Voice Call DenyMuting Voice Call tones No voice call Voice call Tracking your incoming calls Using Call LogLogging a call manually Call Log optionsViewing your Call Log Deleting old log itemsErasing log items Making a call using Call LogViewing a Call Log item Changing your Call Log password Creating a password to your Call LogNext Erase Deleting an assigned passwordProgramming a telephone to log calls automatically 12KATE SmithNext Erase More No log assigned No resume item Using Voice mailSetname Finding out what a button does using Button InquiryCustomizing your telephone Linename Show OKFrench Programming a feature code onto a memory buttonChanging the language on the display EnglishShow Programming feature buttonsErasing a feature button Enter code Feature codeFeature moved Press a button Applying button cap labelsTypes of button caps Identifying the telephonesRules of default button assignment Norstar default button assignmentsDual memory buttons M7310 telephone button defaultsTemplate button assignments M7324 telephone button defaultsM7208 telephone button defaults M7100 telephone button defaultsExchanged Invalid location Move line from Moving line buttonsMove line to Adjusting the Ring volumeChanging the type of ring Hiding the message or calls indicationRestoring the messages and calls indication Press ƒ£‚ﬂ ¤¤‡›¤ Using User PreferencesUser Preferences ‡‹‡ Press ƒËÍ‰Â ƒ‡‹‡Sub-headings in User Preferences Changing button programmingM7208 telephone Display buttons used in button programming Changing User Speed DialChanging the language used on the display Changing Call Log optionsChanging how calls are dialed CLR TEL# Featr Making the display lighter or darkerChanging the telephone’s ring B06Blank button Internl tel #B04Intercom B05Ansr134 / User Preferences Programming Hunt Groups Adding or removing members from a group Terminals&Sets Moving members of a group Assigning or unassigning lines to a groupAssigned Setting the distribution mode140 / Programming Hunt Groups Setting the hunt delay Programming busy line setting Programming the queue time-out Programming the overflow set Setting the name 146 / Programming Hunt Groups Installing Norstar telephones Telephone featuresMounting a Norstar telephone on the wall Moving telephones Naming a telephone or a lineAllow calls Refusing to answer a callUsing Do Not Disturb Stopping callsTurning Background Music off Using Background Music152 / Telephone features Isdn PRI Isdn PRI and BRINetwork Name Display for PRI Isdn PRI featuresWay did Name and number blocking for PRIEmergency 911 Dialing Call by Call service selection for PRI Dialing Plan and PRI Isdn BRI Network Name Display for BRI Isdn BRI featuresLine access from an Isdn terminal Call Forward Service provider featuresName and number blocking for BRI Automatic Recall Calling the number your calls are forwarded toAutomatic Call Back Isdn applications for BRI and PRI Isdn BRI terminalsGroup 4 fax Remote LAN accessLeased line backup Internet and database access164 / Isdn PRI and BRI Making additional telephones ring Using System featuresUsing alternate or scheduled services Preventing certain calls from being madeTurning Services on and off Ringing Serviceö Turning Services on and off using feature codes Using System features Quit OK Next ExitnextUsing passwords Using a Basic password Changing passwords Registration passwordDirect-dial Using special telephonesClearing a Call Log password Press ≠at Terminals&Sets Changing the direct-dial telephone assignmentsBypassing a Hotline HotlineMaking a telephone a hotline telephone You can set up a telephone as a hotlineControl telephone Using Set lockChanging Set Lock programming for a telephone Using an auxiliary ringerLink Using Host System dialing signalsPause Preventing a telephone from using LinkLong Tones Long TonesRun/Stop Programmed ReleaseInvalid code Using your Norstar system from an external locationUsing pulse dialing for a call Wait for Dial ToneDirect inward system access Disa Controlling access to your Norstar systemMaintaining security Class of Service COSAccessing Norstar remotely over the public network Tones Using Class of Service COS passwordsChanging your Class of Service Invalid Password 190 / Using System features Pulse or tone dialing General System featuresSet profile Line profileLine assignment Disconnect supervisionHunt Groups Internal numbersTarget line M7100 telephone Overflow call routingOne-line display Memory buttonsPrivate lines Volume barOK˙ Quit ADD SHOW£ CANCEL£ VIEW£ Override £ BKSP√ Prime lineWall mounting 198 / General System features Testing the telephone TroubleshootingUsing the alarm telephone Reporting and recording alarm codesTesting the telephone buttons Testing the telephone displayTesting the telephone speaker Testing the speaker in the telephone handsetTesting the telephone headset Testing the power supply to a telephone Common feature displays YES no Calling Call 221?Release a call Use line pool? Not in service Parked callPick up receiver Priority BlockInvalid number Line denied Line in use No button free Make calls first No free linesUse221 Incoming onlyP0881591 Issue Modular ICS 4.0 System Coordinator Guide 208 / Common feature displays Index SymbolsAdministration programming 2 Alarm 61-4-2 Autodial full Basic password 2, 127, 172 BkspCamp denied Camp max Camp to Camped 79 CancelCancel denied 103 canceling Ways to make a 53 Call 221? Call blockedDial voice call 105 dialing Denied in admin 203 desktop conferencing usingDo not disturb 54, 60, 77 DRT DN see internal numbers DND DND from DND transfer214 / Index Index 216 / Index Invalid number 77, 81, 206 Invalid zone Hold or release 113, 205 host system signalingIntercom # 64 internal numbers Invalid code 184 Invalid locationLAN Messages & Calls 104, 113 Microphone muted Maintaining security 186 Make calls first 206 making callsMove line from 124 Move line to 125 moving Not available Not in service 55, 77, 79Priority denied Priority223 Quit Ring Again? 55 Restricted call 55, 77224 / Index Understanding programming 2 Unequipped line Unknown name Their list full 104 3 parties only 44 time and date226 / Index Enterprise Networks Training and Documentation Tell us what you thinkIs it easy to find information in this document?