Troubleshooting, Time Clear | Nortel Networks Modular ICS 4.0

Troubleshooting

Using the alarm telephone

An alarm telephone displays Norstar’s system alarm codes, should they occur. It is a Norstar telephone with a two-line display (M7310 or M7324 telephones) that the installer or customer service representative has assigned as an alarm telephone.

Reporting and recording alarm codes

If an alarm message appears on the alarm telephone’s display:

1.Record the alarm number.

2.Press TIME and record the time displayed.

3.Call your installer or customer service representative and report the alarm code.

4.After speaking to your installer or customer service representative, press CLEAR.

Displays

Alarm:	61-4-2	Report this alarm and the time it occurred to
TIME	CLEAR	your installer or customer service
		representative.

Testing the telephone

If you suspect something is wrong with a button, the speaker, the displays, or some other part of the Norstar telephone hardware, you can do a quick test to see which part of the telephone is broken.

P0881591 Issue 01

Modular ICS 4.0 System Coordinator Guide

Image 211

Nortel Networks Modular ICS 4.0 manual Troubleshooting, Using the alarm telephone, Reporting and recording alarm codes

Contents

Modular ICS System Coordinator Guide Page Table of Contents Ii / Table of Contents Time savers for making calls Making callsHandling many calls at once Forwarding your calls Transferring callsCommunicating in the office Customizing your telephone Tracking your incoming calls Programming Hunt Groups User Preferences Isdn PRI and BRI Telephone features Using System features Troubleshooting General System features Common feature displays Index Getting started with Norstar Using this guide Understanding programming What you’ll need to do programming Before you start Using Buttons Using the buttons under the display Placing the programming overlay Programming overlay Map for working in programming Lines ServicesTerminals&Sets Sys speed dial Passwords Time&Date System prgrming Norstar 10 / Getting started with Change Starting and ending a sessionEnding a session Retry 12 / Getting started with Norstar Jan 1200pm Changing the time and date on the display Cancl Next Month Month01 Programming Automatic Time and Date FeaturePress ¤ﬂﬂ‹›› Password Adding or changing a system speed dial CLR ListFind Cancl Bksp NameSPress Bksp Display digitsNNameSys Spd Di... Press ≠ Name CLR Change Changing the name of a telephoneBksp NameSAVINGS BA NameJEAN B 221221öName221 NameJ NameLine002 Changing the name of a lineTerminals&Setsö Linesö Show line Line002Line002ö NameLOCAL Making changes to Call Forward No Answer Fwd no answerö Forward delay4225225 Capabilitiesö Making changes to Call Forward on Busy Fwd on busy Making Changes to Do Not Disturb on Busy DND on BusyY Capabilitiesö Fwd no answerö DND on BusyN What would you like to do next? Answering incoming calls with Hunt Groups Answering callsAnswering an incoming call Line buttons What line indicators meanRings you may hear Callback Using a central answering position CAP moduleAnswering calls at a prime telephone DND from DND transfer DRT Line001 Line001 callback Customizing your CAP module Hearing aid compatibility Release buttonMonitoring telephones with the CAP module Viewing information about a call on the display Using Call Information for a particular call ƒ⁄⁄ Displaying Call Information for a call on hold Displaying Call Information before or after answering Press ƒ¤ﬂﬂ‹›› Picking up a call ringing at another telephone Answering any ringing telephone using Directed Pickup ƒ‡ﬂ Changing a telephone’s pickup group Answering any ringing telephone using Group Pickup ƒ‡ﬁ Already joined Pickup denied Trunk Answer Answer buttons Answering a call using Trunk AnswerLine denied Pickup denied Creating a Conference Call Disconnecting one party Putting a conference on hold Independently holding two callsSplitting a conference Transfer Removing yourself from a conferenceParties only Conf. on hold Conference busy Line001 Answering calls without lifting the receiver Using Handsfree/MuteCanceling Group Listening £‚¤ Listening to a call as a group Changing a handsfree to a regular call Making calls without lifting the receiverMuting Handsfree Changing a regular call to handsfree Changing Handsfree for a telephone Using Handsfree HandsfreeAuto HandsfreeNoneHandsfreeStd Handsfree Answerback Turning Privacy on or off for a call 221 Checking call length using Call Duration TimerCreating a conference by releasing privacy Making a call private Time Disconnecting by accident 52 / Answering calls Quit Bksp Making callsBusy Priority Priority Later YES Exit Choosing a line using a line buttonLine pools Later Using a line pool to make a call Ƒﬂ› Changing how you dial your calls Using Standard dialMaking calls from an Isdn terminal Priority Call Ƒﬂ· When the internal number you have called is busyUsing Automatic dial Using Pre-dial Giving a telephone the ability to make priority calls Making a priority call Priority denied Using Ring AgainCall blocked Please wait YES no Exit Canceling Ring AgainTurning on Ring Again Cant ring again Ring Again? 62 / Making calls Choosing a line for Autodial Time savers for making callsStoring a number on a memory button for Autodial Adding an autodial button ⁄or ƒ¤ Quit Using intercom as the line for Autodial Using Last Number Redial Restrictions Preventing a telephone from using Last Number Redial Making a speed dial call Using Speed DialChanging and adding System Speed Dials 019 Adding or changing User Speed DialInvalid code No number stored Unknown number Using Saved Number RedialƑﬂ‡ Saving a number Dialing a saved number Preventing a telephone from using Saved Number Redial P0881591 Issue Modular ICS 4.0 System Coordinator Guide 72 / Time savers for making calls Holding automatically Using HoldHandling many calls at once Retrieving a held call Holding a call exclusively Using Call Queuing Transferring calls Using the transfer featureTransferring a call Transferring external calls Canceling a transfer Cancl Retry Cancl Retry Join Camp max Using Camp-onTransfer denied Transfer to2 Parking a call Retrieving a parked call Using Call Park Parking full Already parkedNo call to park Invalid number No call on Park denied Parked on Using Callback Forwarding your calls to another Norstar telephone Canceling Call ForwardUsing Call Forward at your telephone Forwarding your calls Changing Forward no answer Overriding Call Forward Forward on busy Changing the delay before a call is forwarded DND on Busy Call Forward and Voice Mail Line RedirectionForward denied Forward221 Turning on Line Redirection Allowing a telephone to redirect calls Canceling Line Redirection Line Redirection IntercomQuit ADD Remove Quit ALL Override Displays while canceling redirection Forwarding your calls 94 / Forwarding your calls Making a page announcement Communicating in the officePaging Ƒﬂ‚ Creating page zones Activating and deactivating the ability to Sets Spkr Both Paging busy Using Page with external paging equipmentSending messages Sending a message Message for you Replying to a message Canceling a message you have sentViewing your messages Ƒﬂﬁ Communicating in the office Removing items from your message list Next Call Clear Viewing messages you have sentShow ADD MSG Calls Using Voice CallƑﬂﬂ Making a Voice Call Muting Voice Call tones Canceling Voice Call DenyDial voice call Microphone muted No voice call Voice call Tracking your incoming calls Using Call Log Logging a call manually Call Log options Viewing your Call Log Deleting old log items Viewing a Call Log item Making a call using Call LogErasing log items Changing your Call Log password Creating a password to your Call Log Next Erase Deleting an assigned passwordProgramming a telephone to log calls automatically 12KATE Smith Next Erase More No log assigned No resume item Using Voice mail Setname Finding out what a button does using Button InquiryCustomizing your telephone Linename Show OK French Programming a feature code onto a memory buttonChanging the language on the display English Erasing a feature button Programming feature buttonsShow Enter code Feature codeFeature moved Press a button Applying button cap labels Types of button caps Identifying the telephones Rules of default button assignment Norstar default button assignments Dual memory buttons M7310 telephone button defaults Template button assignments M7324 telephone button defaults M7208 telephone button defaults M7100 telephone button defaults Exchanged Invalid location Move line from Moving line buttons Move line to Adjusting the Ring volumeChanging the type of ring Hiding the message or calls indication Restoring the messages and calls indication Press ƒ£‚ﬂ ¤¤‡›¤ Using User PreferencesUser Preferences ‡‹‡ Press ƒËÍ‰Â ƒ‡‹‡ Sub-headings in User Preferences Changing button programming M7208 telephone Display buttons used in button programming Changing User Speed Dial Changing how calls are dialed Changing Call Log optionsChanging the language used on the display Changing the telephone’s ring Making the display lighter or darkerCLR TEL# Featr B06Blank button Internl tel #B04Intercom B05Ansr 134 / User Preferences Programming Hunt Groups Adding or removing members from a group Terminals&Sets Moving members of a group Assigning or unassigning lines to a group Assigned Setting the distribution mode 140 / Programming Hunt Groups Setting the hunt delay Programming busy line setting Programming the queue time-out Programming the overflow set Setting the name 146 / Programming Hunt Groups Installing Norstar telephones Telephone features Mounting a Norstar telephone on the wall Moving telephones Naming a telephone or a line Allow calls Refusing to answer a callUsing Do Not Disturb Stopping calls Turning Background Music off Using Background Music 152 / Telephone features Isdn PRI Isdn PRI and BRI Network Name Display for PRI Isdn PRI features Emergency 911 Dialing Name and number blocking for PRIWay did Call by Call service selection for PRI Dialing Plan and PRI Isdn BRI Line access from an Isdn terminal Isdn BRI featuresNetwork Name Display for BRI Name and number blocking for BRI Service provider featuresCall Forward Automatic Call Back Calling the number your calls are forwarded toAutomatic Recall Isdn applications for BRI and PRI Isdn BRI terminals Group 4 fax Remote LAN accessLeased line backup Internet and database access 164 / Isdn PRI and BRI Making additional telephones ring Using System featuresUsing alternate or scheduled services Preventing certain calls from being made Turning Services on and off Ringing Serviceö Turning Services on and off using feature codes Using System features Quit OK Next Exitnext Using passwords Using a Basic password Changing passwords Registration password Clearing a Call Log password Using special telephonesDirect-dial Press ≠at Terminals&Sets Changing the direct-dial telephone assignments Bypassing a Hotline Hotline Making a telephone a hotline telephone You can set up a telephone as a hotline Control telephone Using Set lock Changing Set Lock programming for a telephone Using an auxiliary ringer Link Using Host System dialing signals Pause Preventing a telephone from using Link Long Tones Long Tones Run/Stop Programmed Release Invalid code Using your Norstar system from an external locationUsing pulse dialing for a call Wait for Dial Tone Direct inward system access Disa Controlling access to your Norstar system Accessing Norstar remotely over the public network Class of Service COSMaintaining security Tones Using Class of Service COS passwords Changing your Class of Service Invalid Password 190 / Using System features Pulse or tone dialing General System featuresSet profile Line profile Line assignment Disconnect supervisionHunt Groups Internal numbers Target line M7100 telephone Overflow call routing One-line display Memory buttons Private lines Volume barOK˙ Quit ADD SHOW£ CANCEL£ VIEW£ Override £ BKSP√ Prime line Wall mounting 198 / General System features Testing the telephone TroubleshootingUsing the alarm telephone Reporting and recording alarm codes Testing the telephone buttons Testing the telephone display Testing the telephone headset Testing the speaker in the telephone handsetTesting the telephone speaker Testing the power supply to a telephone Common feature displays YES no Calling Call 221? Release a call Use line pool? Not in service Parked callPick up receiver Priority Block Invalid number Line denied Line in use No button free Make calls first No free linesUse221 Incoming only P0881591 Issue Modular ICS 4.0 System Coordinator Guide 208 / Common feature displays Administration programming 2 Alarm 61-4-2 SymbolsIndex Autodial full Basic password 2, 127, 172 Bksp Camp denied Camp max Camp to Camped 79 CancelCancel denied 103 canceling Ways to make a 53 Call 221? Call blocked Dial voice call 105 dialing Denied in admin 203 desktop conferencing using Do not disturb 54, 60, 77 DRT DN see internal numbers DND DND from DND transfer 214 / Index Index 216 / Index Invalid number 77, 81, 206 Invalid zone Hold or release 113, 205 host system signalingIntercom # 64 internal numbers Invalid code 184 Invalid location LAN Messages & Calls 104, 113 Microphone muted Maintaining security 186 Make calls first 206 making calls Move line from 124 Move line to 125 moving Not available Not in service 55, 77, 79 Priority denied Priority223 Quit Ring Again? 55 Restricted call 55, 77 224 / Index Understanding programming 2 Unequipped line Unknown name Their list full 104 3 parties only 44 time and date 226 / Index Enterprise Networks Training and Documentation Tell us what you think Is it easy to find information in this document?