Nortel Networks Modular ICS 4.0 manual Answering calls, Answering incoming calls with Hunt Groups

Answering calls

Answering incoming calls with Hunt Groups

Your Norstar system now allows you to establish Hunt Groups in your system. Hunt Groups are a group of Norstar set DNs that can be called by a single directory number. The Hunt Groups feature ensures calls are easily routed to the appropriate people. You can program

•the members for a Hunt Group

•member position within a Hunt Group

•how calls are distributed

•how long a call spends looking for available members

•what happens if all members are busy

For more information on Hunt Groups see “Programming Hunt Groups” on page 135.

Answering an incoming call

There are three indications of an incoming call: ringing, a line button flashing, and a message on the display. You do not necessarily receive all three indications for any particular call. For example, you may have a line that has been set up not to ring at your telephone. If so, you see only a flashing line button. There are many possible combinations, depending on how your system is set up. See “Choosing a line using a line button” on page 55 for more information on the use of lines.

If you receive a priority call and your telephone has no free internal line buttons, you cannot transfer the priority call, you must accept or release it.

P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide