Modular ICS System Coordinator Guide
Page
Table of Contents
Ii / Table of Contents
Making calls
Time savers for making calls
Handling many calls at once
Transferring calls
Forwarding your calls
Communicating in the office
Customizing your telephone
Tracking your incoming calls
Programming Hunt Groups
User Preferences
Isdn PRI and BRI
Telephone features
Using System features
Troubleshooting
General System features
Common feature displays Index
Getting started with Norstar
Using this guide
Understanding programming
What you’ll need to do programming
Before you start
Using Buttons
Using the buttons under the display
Placing the programming overlay
Programming overlay
Lines Services
Map for working in programming
Terminals&Sets
Sys speed dial Passwords Time&Date System prgrming
Norstar
10 / Getting started with
Ending a session
Starting and ending a session
Retry
Change
12 / Getting started with Norstar
Jan 1200pm
Changing the time and date on the display
Cancl
Next
Month
Month01
Programming Automatic Time and Date
FeaturePress ¤flfl‹›› Password
Adding or changing a system speed dial
Find
List
Cancl Bksp
CLR
NameSys Spd Di... Press ≠
Display digitsN
Name
NameSPress Bksp
Bksp
Changing the name of a telephone
NameSAVINGS BA
CLR Change
Name221
221221ö
NameJ
NameJEAN B
Terminals&Setsö Linesö Show line
Changing the name of a line
Line002Line002ö
NameLine002
NameLOCAL
Making changes to Call Forward No Answer
225225
Forward delay4
Capabilitiesö
Fwd no answerö
Making changes to Call Forward on Busy
Fwd on busy
Making Changes to Do Not Disturb on Busy
DND on BusyY
Capabilitiesö Fwd no answerö DND on BusyN
What would you like to do next?
Answering calls
Answering incoming calls with Hunt Groups
Answering an incoming call
What line indicators mean
Line buttons
Rings you may hear
Answering calls at a prime telephone
Using a central answering position CAP module
DND from DND transfer DRT Line001 Line001 callback
Callback
Customizing your CAP module
Release button
Hearing aid compatibility
Monitoring telephones with the CAP module
Viewing information about a call on the display
Using Call Information for a particular call ƒ⁄⁄
Displaying Call Information for a call on hold
Displaying Call Information before or after answering
Press ƒ¤flfl‹››
Picking up a call ringing at another telephone
Answering any ringing telephone using Directed Pickup ƒ‡fl
Changing a telephone’s pickup group
Answering any ringing telephone using Group Pickup ƒ‡fi
Already joined Pickup denied
Trunk Answer
Answering a call using Trunk Answer
Answer buttons
Line denied Pickup denied
Creating a Conference Call
Disconnecting one party
Independently holding two calls
Putting a conference on hold
Splitting a conference
Parties only Conf. on hold Conference busy
Removing yourself from a conference
Line001
Transfer
Canceling Group Listening £‚¤
Using Handsfree/Mute
Listening to a call as a group
Answering calls without lifting the receiver
Muting Handsfree
Making calls without lifting the receiver
Changing a regular call to handsfree
Changing a handsfree to a regular call
Changing Handsfree for a telephone
Using Handsfree
HandsfreeNone
HandsfreeAuto
HandsfreeStd
Handsfree Answerback
Turning Privacy on or off for a call
Creating a conference by releasing privacy
Checking call length using Call Duration Timer
Making a call private
221
Time
Disconnecting by accident
52 / Answering calls
Busy
Making calls
Priority
Quit Bksp
Priority Later
Line pools
Choosing a line using a line button
Later
YES Exit
Using a line pool to make a call Ƒfl›
Using Standard dial
Changing how you dial your calls
Making calls from an Isdn terminal
Using Automatic dial
When the internal number you have called is busy
Using Pre-dial
Priority Call Ƒfl·
Giving a telephone the ability to make priority calls
Making a priority call
Call blocked
Using Ring Again
Please wait
Priority denied
Turning on Ring Again
Canceling Ring Again
Cant ring again Ring Again?
YES no Exit
62 / Making calls
Storing a number on a memory button for Autodial
Time savers for making calls
Adding an autodial button ⁄or ƒ¤
Choosing a line for Autodial
Quit
Using intercom as the line for Autodial
Using Last Number Redial
Restrictions
Preventing a telephone from using Last Number Redial
Using Speed Dial
Making a speed dial call
Changing and adding System Speed Dials
Adding or changing User Speed Dial
019
Invalid code No number stored
Ƒfl‡
Using Saved Number Redial
Saving a number
Unknown number
Dialing a saved number
Preventing a telephone from using Saved Number Redial
P0881591 Issue Modular ICS 4.0 System Coordinator Guide
72 / Time savers for making calls
Handling many calls at once
Using Hold
Retrieving a held call
Holding automatically
Holding a call exclusively
Using Call Queuing
Using the transfer feature
Transferring calls
Transferring a call
Transferring external calls
Canceling a transfer
Cancl Retry
Cancl Retry Join
Transfer denied
Using Camp-on
Transfer to2
Camp max
Parking a call
Retrieving a parked call
Using Call Park
No call to park Invalid number No call on Park denied
Already parked
Parked on
Parking full
Using Callback
Using Call Forward at your telephone
Canceling Call Forward
Forwarding your calls
Forwarding your calls to another Norstar telephone
Changing Forward no answer
Overriding Call Forward
Forward on busy
Changing the delay before a call is forwarded
DND on Busy
Line Redirection
Call Forward and Voice Mail
Forward denied Forward221
Turning on Line Redirection
Allowing a telephone to redirect calls
Canceling Line Redirection
Intercom
Line Redirection
Quit ADD Remove
Quit ALL
Override
Displays while canceling redirection
Forwarding your calls
94 / Forwarding your calls
Paging
Communicating in the office
Ƒfl‚
Making a page announcement
Creating page zones
Activating and deactivating the ability to
Sets Spkr Both
Sending messages
Using Page with external paging equipment
Sending a message
Paging busy
Message for you
Viewing your messages
Canceling a message you have sent
Ƒflfi
Replying to a message
Communicating in the office
Removing items from your message list
Viewing messages you have sent
Next Call Clear
Show ADD
Ƒflfl
Using Voice Call
Making a Voice Call
MSG Calls
Canceling Voice Call Deny
Muting Voice Call tones
Dial voice call Microphone muted
No voice call Voice call
Tracking your incoming calls
Using Call Log
Logging a call manually
Call Log options
Viewing your Call Log
Deleting old log items
Making a call using Call Log
Viewing a Call Log item
Erasing log items
Changing your Call Log password
Creating a password to your Call Log
Programming a telephone to log calls automatically
Deleting an assigned password
12KATE Smith
Next Erase
Next Erase More
No log assigned No resume item
Using Voice mail
Customizing your telephone
Finding out what a button does using Button Inquiry
Linename Show OK
Setname
Changing the language on the display
Programming a feature code onto a memory button
English
French
Programming feature buttons
Erasing a feature button
Show
Feature moved Press a button
Feature code
Applying button cap labels
Enter code
Types of button caps
Identifying the telephones
Rules of default button assignment
Norstar default button assignments
Dual memory buttons
M7310 telephone button defaults
Template button assignments
M7324 telephone button defaults
M7208 telephone button defaults
M7100 telephone button defaults
Exchanged Invalid location Move line from
Moving line buttons
Changing the type of ring
Adjusting the Ring volume
Hiding the message or calls indication
Move line to
Restoring the messages and calls indication Press ƒ£‚fl
User Preferences
Using User Preferences
‡‹‡ Press ƒË͉ ƒ‡‹‡
¤¤‡›¤
Sub-headings in User Preferences
Changing button programming
M7208 telephone
Display buttons used in button programming
Changing User Speed Dial
Changing Call Log options
Changing how calls are dialed
Changing the language used on the display
Making the display lighter or darker
Changing the telephone’s ring
CLR TEL# Featr
B04Intercom
Internl tel #
B05Ansr
B06Blank button
134 / User Preferences
Programming Hunt Groups
Adding or removing members from a group
Terminals&Sets
Moving members of a group
Assigning or unassigning lines to a group
Assigned
Setting the distribution mode
140 / Programming Hunt Groups
Setting the hunt delay
Programming busy line setting
Programming the queue time-out
Programming the overflow set
Setting the name
146 / Programming Hunt Groups
Installing Norstar telephones
Telephone features
Mounting a Norstar telephone on the wall
Moving telephones
Naming a telephone or a line
Using Do Not Disturb
Refusing to answer a call
Stopping calls
Allow calls
Turning Background Music off
Using Background Music
152 / Telephone features
Isdn PRI
Isdn PRI and BRI
Network Name Display for PRI
Isdn PRI features
Name and number blocking for PRI
Emergency 911 Dialing
Way did
Call by Call service selection for PRI
Dialing Plan and PRI
Isdn BRI
Isdn BRI features
Line access from an Isdn terminal
Network Name Display for BRI
Service provider features
Name and number blocking for BRI
Call Forward
Calling the number your calls are forwarded to
Automatic Call Back
Automatic Recall
Isdn applications for BRI and PRI
Isdn BRI terminals
Leased line backup
Remote LAN access
Internet and database access
Group 4 fax
164 / Isdn PRI and BRI
Using alternate or scheduled services
Using System features
Preventing certain calls from being made
Making additional telephones ring
Turning Services on and off
Ringing Serviceö
Turning Services on and off using feature codes
Using System features
Quit OK Next
Exitnext
Using passwords
Using a Basic password
Changing passwords
Registration password
Using special telephones
Clearing a Call Log password
Direct-dial
Press ≠at Terminals&Sets
Changing the direct-dial telephone assignments
Bypassing a Hotline
Hotline
Making a telephone a hotline telephone
You can set up a telephone as a hotline
Control telephone
Using Set lock
Changing Set Lock programming for a telephone
Using an auxiliary ringer
Link
Using Host System dialing signals
Pause
Preventing a telephone from using Link
Long Tones
Long Tones
Run/Stop
Programmed Release
Using pulse dialing for a call
Using your Norstar system from an external location
Wait for Dial Tone
Invalid code
Direct inward system access Disa
Controlling access to your Norstar system
Class of Service COS
Accessing Norstar remotely over the public network
Maintaining security
Tones
Using Class of Service COS passwords
Changing your Class of Service
Invalid Password
190 / Using System features
Set profile
General System features
Line profile
Pulse or tone dialing
Hunt Groups
Disconnect supervision
Internal numbers
Line assignment
Target line
M7100 telephone
Overflow call routing
One-line display
Memory buttons
OK˙ Quit ADD SHOW£ CANCEL£ VIEW£ Override £ BKSP√
Volume bar
Prime line
Private lines
Wall mounting
198 / General System features
Using the alarm telephone
Troubleshooting
Reporting and recording alarm codes
Testing the telephone
Testing the telephone buttons
Testing the telephone display
Testing the speaker in the telephone handset
Testing the telephone headset
Testing the telephone speaker
Testing the power supply to a telephone
Common feature displays
YES no
Calling Call 221?
Pick up receiver Priority
Not in service Parked call
Block
Release a call Use line pool?
Use221
Line in use No button free Make calls first No free lines
Incoming only
Invalid number Line denied
P0881591 Issue Modular ICS 4.0 System Coordinator Guide
208 / Common feature displays
Symbols
Administration programming 2 Alarm 61-4-2
Index
Autodial full
Basic password 2, 127, 172 Bksp
Cancel denied 103 canceling
Cancel
Ways to make a 53 Call 221? Call blocked
Camp denied Camp max Camp to Camped 79
Dial voice call 105 dialing
Denied in admin 203 desktop conferencing using
Do not disturb 54, 60, 77 DRT
DN see internal numbers DND DND from DND transfer
214 / Index
Index
216 / Index
Intercom # 64 internal numbers
Hold or release 113, 205 host system signaling
Invalid code 184 Invalid location
Invalid number 77, 81, 206 Invalid zone
LAN
Messages & Calls 104, 113 Microphone muted
Maintaining security 186 Make calls first 206 making calls
Move line from 124 Move line to 125 moving
Not available Not in service 55, 77, 79
Priority denied Priority223
Quit
Ring Again? 55
Restricted call 55, 77
224 / Index
Understanding programming 2 Unequipped line Unknown name
Their list full 104 3 parties only 44 time and date
226 / Index
Enterprise Networks Training and Documentation
Tell us what you think
Is it easy to find information in this document?