Nortel Networks Modular ICS 4.0 Handling many calls at once, Using Hold, Retrieving a held call

Handling many calls at once

Using Hold

You can temporarily suspend a call by pressing ˙.

When a call is on hold, its indicator flashes on all telephones that have access to the line. The call can be retrieved from any of these telephones.

On the M7100 telephone, ˙alternates between two lines; one active, one on hold. The M7100 telephone cannot retrieve a call placed on hold by another telephone.

Tip - Answered Hunt Group calls can be placed on hold at the answering Norstar set. For more information on Hunt Groups see “Programming Hunt Groups” on page 135.

Retrieving a held call

You can connect to a call on hold by pressing the flashing line button of the held call.

Holding automatically

If your line has been programmed with full autohold, you can switch from one call to another and have your calls put on hold automatically.

Press the line button of the caller you want to speak to. Your current caller is put on hold automatically.

Listening on hold

If you have been put on hold, you can hang up the receiver while you wait for the other person to return.

1. Press ˙.

P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide