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Nortel Networks Modular ICS 4.0 manual Forwarding your calls

Models: Modular ICS 4.0

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While you are programming Line Redirection you do not receive any indication of calls that do not actually ring at your telephone.

Be careful to avoid redirection loops. If for example, you redirect your lines to your branch office and your branch office redirects its lines to you, you can create a redirection loop. If these calls are long distance, you end up paying charges.

In certain situations, callers may experience lower volume levels when you redirect calls to an external location.

P0881591 Issue 01

Modular ICS 4.0 System Coordinator Guide

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Nortel Networks Modular ICS 4.0 manual Forwarding your calls

Contents

Modular ICS System Coordinator Guide Page Table of Contents Ii / Table of Contents Making calls Time savers for making callsHandling many calls at once Transferring calls Forwarding your callsCommunicating in the office Customizing your telephone Tracking your incoming callsProgramming Hunt Groups User PreferencesIsdn PRI and BRI Telephone featuresUsing System features Troubleshooting General System featuresCommon feature displays Index Getting started with Norstar Using this guideUnderstanding programming What you’ll need to do programming Before you startUsing Buttons Using the buttons under the display Placing the programming overlay Programming overlayLines Services Map for working in programmingTerminals&Sets Sys speed dial Passwords Time&Date System prgrming Norstar 10 / Getting started with Ending a session Starting and ending a sessionRetry Change12 / Getting started with Norstar Jan 1200pm Changing the time and date on the displayCancl NextMonth Month01Programming Automatic Time and Date FeaturePress ¤ﬂﬂ‹›› PasswordAdding or changing a system speed dial Find ListCancl Bksp CLRNameSys Spd Di... Press ≠ Display digitsNName NameSPress BkspBksp Changing the name of a telephoneNameSAVINGS BA CLR ChangeName221 221221öNameJ NameJEAN BTerminals&Setsö Linesö Show line Changing the name of a lineLine002Line002ö NameLine002NameLOCAL Making changes to Call Forward No Answer225225 Forward delay4Capabilitiesö Fwd no answeröMaking changes to Call Forward on Busy Fwd on busy Making Changes to Do Not Disturb on BusyDND on BusyY Capabilitiesö Fwd no answerö DND on BusyNWhat would you like to do next? Answering calls Answering incoming calls with Hunt GroupsAnswering an incoming call What line indicators mean Line buttonsRings you may hear Answering calls at a prime telephone Using a central answering position CAP moduleDND from DND transfer DRT Line001 Line001 callback CallbackCustomizing your CAP module Release button Hearing aid compatibilityMonitoring telephones with the CAP module Viewing information about a call on the display Using Call Information for a particular call ƒ⁄⁄Displaying Call Information for a call on hold Displaying Call Information before or after answeringPress ƒ¤ﬂﬂ‹›› Picking up a call ringing at another telephone Answering any ringing telephone using Directed Pickup ƒ‡ﬂChanging a telephone’s pickup group Answering any ringing telephone using Group Pickup ƒ‡ﬁAlready joined Pickup denied Trunk AnswerAnswering a call using Trunk Answer Answer buttonsLine denied Pickup denied Creating a Conference Call Disconnecting one party Independently holding two calls Putting a conference on holdSplitting a conference Parties only Conf. on hold Conference busy Removing yourself from a conferenceLine001 TransferCanceling Group Listening £‚¤ Using Handsfree/MuteListening to a call as a group Answering calls without lifting the receiverMuting Handsfree Making calls without lifting the receiverChanging a regular call to handsfree Changing a handsfree to a regular callChanging Handsfree for a telephone Using HandsfreeHandsfreeNone HandsfreeAutoHandsfreeStd Handsfree Answerback Turning Privacy on or off for a callCreating a conference by releasing privacy Checking call length using Call Duration TimerMaking a call private 221Time Disconnecting by accident52 / Answering calls Busy Making callsPriority Quit BkspPriority Later Line pools Choosing a line using a line buttonLater YES ExitUsing a line pool to make a call Ƒﬂ› Using Standard dial Changing how you dial your callsMaking calls from an Isdn terminal Using Automatic dial When the internal number you have called is busyUsing Pre-dial Priority Call Ƒﬂ·Giving a telephone the ability to make priority calls Making a priority callCall blocked Using Ring AgainPlease wait Priority deniedTurning on Ring Again Canceling Ring AgainCant ring again Ring Again? YES no Exit62 / Making calls Storing a number on a memory button for Autodial Time savers for making callsAdding an autodial button ⁄or ƒ¤ Choosing a line for AutodialQuit Using intercom as the line for AutodialUsing Last Number Redial Restrictions Preventing a telephone from using Last Number RedialUsing Speed Dial Making a speed dial callChanging and adding System Speed Dials Adding or changing User Speed Dial 019Invalid code No number stored Ƒﬂ‡ Using Saved Number RedialSaving a number Unknown numberDialing a saved number Preventing a telephone from using Saved Number RedialP0881591 Issue Modular ICS 4.0 System Coordinator Guide 72 / Time savers for making calls Handling many calls at once Using HoldRetrieving a held call Holding automaticallyHolding a call exclusively Using Call QueuingUsing the transfer feature Transferring callsTransferring a call Transferring external calls Canceling a transferCancl Retry Cancl Retry JoinTransfer denied Using Camp-onTransfer to2 Camp maxParking a call Retrieving a parked call Using Call ParkNo call to park Invalid number No call on Park denied Already parkedParked on Parking fullUsing Callback Using Call Forward at your telephone Canceling Call ForwardForwarding your calls Forwarding your calls to another Norstar telephoneChanging Forward no answer Overriding Call ForwardForward on busy Changing the delay before a call is forwardedDND on Busy Line Redirection Call Forward and Voice MailForward denied Forward221 Turning on Line Redirection Allowing a telephone to redirect calls Canceling Line RedirectionIntercom Line RedirectionQuit ADD Remove Quit ALL OverrideDisplays while canceling redirection Forwarding your calls 94 / Forwarding your calls Paging Communicating in the officeƑﬂ‚ Making a page announcementCreating page zones Activating and deactivating the ability toSets Spkr Both Sending messages Using Page with external paging equipmentSending a message Paging busyMessage for you Viewing your messages Canceling a message you have sentƑﬂﬁ Replying to a messageCommunicating in the office Removing items from your message list Viewing messages you have sent Next Call ClearShow ADD Ƒﬂﬂ Using Voice CallMaking a Voice Call MSG CallsCanceling Voice Call Deny Muting Voice Call tonesDial voice call Microphone muted No voice call Voice call Tracking your incoming calls Using Call LogLogging a call manually Call Log optionsViewing your Call Log Deleting old log itemsMaking a call using Call Log Viewing a Call Log itemErasing log items Changing your Call Log password Creating a password to your Call LogProgramming a telephone to log calls automatically Deleting an assigned password12KATE Smith Next EraseNext Erase More No log assigned No resume item Using Voice mailCustomizing your telephone Finding out what a button does using Button InquiryLinename Show OK SetnameChanging the language on the display Programming a feature code onto a memory buttonEnglish FrenchProgramming feature buttons Erasing a feature buttonShow Feature moved Press a button Feature codeApplying button cap labels Enter codeTypes of button caps Identifying the telephonesRules of default button assignment Norstar default button assignmentsDual memory buttons M7310 telephone button defaultsTemplate button assignments M7324 telephone button defaultsM7208 telephone button defaults M7100 telephone button defaultsExchanged Invalid location Move line from Moving line buttonsChanging the type of ring Adjusting the Ring volumeHiding the message or calls indication Move line toRestoring the messages and calls indication Press ƒ£‚ﬂ User Preferences Using User Preferences‡‹‡ Press ƒËÍ‰Â ƒ‡‹‡ ¤¤‡›¤Sub-headings in User Preferences Changing button programmingM7208 telephone Display buttons used in button programming Changing User Speed DialChanging Call Log options Changing how calls are dialedChanging the language used on the display Making the display lighter or darker Changing the telephone’s ringCLR TEL# Featr B04Intercom Internl tel #B05Ansr B06Blank button134 / User Preferences Programming Hunt Groups Adding or removing members from a group Terminals&Sets Moving members of a group Assigning or unassigning lines to a groupAssigned Setting the distribution mode140 / Programming Hunt Groups Setting the hunt delay Programming busy line setting Programming the queue time-out Programming the overflow set Setting the name 146 / Programming Hunt Groups Installing Norstar telephones Telephone featuresMounting a Norstar telephone on the wall Moving telephones Naming a telephone or a lineUsing Do Not Disturb Refusing to answer a callStopping calls Allow callsTurning Background Music off Using Background Music152 / Telephone features Isdn PRI Isdn PRI and BRINetwork Name Display for PRI Isdn PRI featuresName and number blocking for PRI Emergency 911 DialingWay did Call by Call service selection for PRI Dialing Plan and PRI Isdn BRI Isdn BRI features Line access from an Isdn terminalNetwork Name Display for BRI Service provider features Name and number blocking for BRICall Forward Calling the number your calls are forwarded to Automatic Call BackAutomatic Recall Isdn applications for BRI and PRI Isdn BRI terminalsLeased line backup Remote LAN accessInternet and database access Group 4 fax164 / Isdn PRI and BRI Using alternate or scheduled services Using System featuresPreventing certain calls from being made Making additional telephones ringTurning Services on and off Ringing Serviceö Turning Services on and off using feature codes Using System features Quit OK Next ExitnextUsing passwords Using a Basic password Changing passwords Registration passwordUsing special telephones Clearing a Call Log passwordDirect-dial Press ≠at Terminals&Sets Changing the direct-dial telephone assignmentsBypassing a Hotline HotlineMaking a telephone a hotline telephone You can set up a telephone as a hotlineControl telephone Using Set lockChanging Set Lock programming for a telephone Using an auxiliary ringerLink Using Host System dialing signalsPause Preventing a telephone from using LinkLong Tones Long TonesRun/Stop Programmed ReleaseUsing pulse dialing for a call Using your Norstar system from an external locationWait for Dial Tone Invalid codeDirect inward system access Disa Controlling access to your Norstar systemClass of Service COS Accessing Norstar remotely over the public networkMaintaining security Tones Using Class of Service COS passwordsChanging your Class of Service Invalid Password 190 / Using System features Set profile General System featuresLine profile Pulse or tone dialingHunt Groups Disconnect supervisionInternal numbers Line assignmentTarget line M7100 telephone Overflow call routingOne-line display Memory buttonsOK˙ Quit ADD SHOW£ CANCEL£ VIEW£ Override £ BKSP√ Volume barPrime line Private linesWall mounting 198 / General System features Using the alarm telephone TroubleshootingReporting and recording alarm codes Testing the telephoneTesting the telephone buttons Testing the telephone displayTesting the speaker in the telephone handset Testing the telephone headsetTesting the telephone speaker Testing the power supply to a telephone Common feature displays YES no Calling Call 221?Pick up receiver Priority Not in service Parked callBlock Release a call Use line pool?Use221 Line in use No button free Make calls first No free linesIncoming only Invalid number Line deniedP0881591 Issue Modular ICS 4.0 System Coordinator Guide 208 / Common feature displays Symbols Administration programming 2 Alarm 61-4-2Index Autodial full Basic password 2, 127, 172 BkspCancel denied 103 canceling CancelWays to make a 53 Call 221? Call blocked Camp denied Camp max Camp to Camped 79Dial voice call 105 dialing Denied in admin 203 desktop conferencing usingDo not disturb 54, 60, 77 DRT DN see internal numbers DND DND from DND transfer214 / Index Index 216 / Index Intercom # 64 internal numbers Hold or release 113, 205 host system signalingInvalid code 184 Invalid location Invalid number 77, 81, 206 Invalid zoneLAN Messages & Calls 104, 113 Microphone muted Maintaining security 186 Make calls first 206 making callsMove line from 124 Move line to 125 moving Not available Not in service 55, 77, 79Priority denied Priority223 Quit Ring Again? 55 Restricted call 55, 77224 / Index Understanding programming 2 Unequipped line Unknown name Their list full 104 3 parties only 44 time and date226 / Index Enterprise Networks Training and Documentation Tell us what you thinkIs it easy to find information in this document?